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Retention Manager Jobs in California (NOW HIRING)

Volto USA

SAP Archiving/ILM

Rosemead, CA · On-site

$68 - $88.75/hr

Retention Management * Data Destruction * SAP IS-U / FI-CA (preferred) * SAP Business Partner (CA_BUPA) * SAP CRM/C4C Data Privacy Protection (DPP) * ABAP Development * SAP Basis fundamentals

SweatHouz CONTRAST THERAPY

Studio Manager

San Mateo, CA · On-site

$55K - $65K/yr

You'll lead a small team of Studio/Sales Associates, drive membership sales and retention, manage day-to-day operations, and make sure every member who walks through the door has an incredible visit.

Everlane

Retention Marketing Manager

Los Angeles, CA · On-site

$81K - $120K/yr

We're looking for a Manager of Retention Marketing to deepen engagement and grow customer lifetime value across the full lifecycle. You will go beyond managing email and SMS, focusing on ...

Everlane

Retention Marketing Manager

Los Angeles, CA · Hybrid

$81K - $120K/yr

We're looking for a Manager of Retention Marketing to deepen engagement and grow customer lifetime value across the full lifecycle. You will go beyond managing email and SMS, focusing on ...

Intuit

Elite Retention Expert

Mountain View, CA · On-site

$16.75 - $23/hr

Overview: Elite Retention Expert Profile: We are seeking highly skilled, customer-centric ... Product Knowledge - Deep understanding of our products and services. * CRM/CS Tool Proficiency ...

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Retention Manager information

See California salary details

$24K

$51.4K

$83.2K

How much do retention manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for retention manager in California is $51,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,127.00 and $57,774.00 per year, depending on experience, location, and employer.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the most commonly searched types of Retention jobs in California? The most popular types of Retention jobs in California are:
What are popular job titles related to Retention Manager jobs in California? For Retention Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in California look for? The top searched job categories for Retention Manager jobs in California are:
What cities in California are hiring for Retention Manager jobs? Cities in California with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $51,439 per year, or $24.7 per hour.

Sales & Retention Specialist

Pro-Active Pest Control

Rancho Cordova, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Pro Active Pest Control is looking for upbeat, motivated, and customer-focused individuals to join our growing Sales & Retention Team! As a Sales & Retention Specialist, you play a key role in the continued growth and success of our company. You will work directly with customers to help resolve pest concerns, answer questions, provide service solutions, and create a positive customer experience from start to finish.

If you enjoy helping people, building relationships, and working in a positive team environment, we would love to hear from you.


About Us

Pro Active Pest Control is a family-owned and locally operated pest control company proudly serving California and Arizona. As a 5-Star rated company, we are committed to providing exceptional customer service and helping protect our customers’ homes, families, pets, and businesses from pests safely, quickly, and affordably.

We believe our employees are one of the most important parts of our success. We invest heavily in training, technology, and employee development to create opportunities for long-term growth and career advancement. We strive to maintain a supportive, team-oriented, and upbeat workplace where employees can succeed both personally and professionally.

If you’re looking for a company that values its employees, encourages growth, and promotes a positive culture — apply today!


Job Responsibilities

  • Generate leads and sales opportunities for the company
  • Answer inbound customer calls and respond to messages through platforms such as Google and Yelp
  • Make outbound calls to potential and existing customers as needed
  • Educate customers on company services, products, and treatment options
  • Assist in resolving customer concerns and retention-related issues
  • Build and maintain positive, professional customer relationships
  • Maintain a high level of customer service and 5-Star communication standards
  • Stay up to date on company services, procedures, and policies
  • Work collaboratively with team members and management


Qualifications

  • Must be at least 18 years old
  • Must have previous sales and customer service experience
  • Strong communication and interpersonal skills
  • Professional, positive, and customer-focused attitude
  • Strong phone etiquette and communication tonality
  • Ability to multitask and manage time effectively
  • Comfortable learning and working within multiple computer systems
  • Self-motivated and results-driven
  • Ability to work independently and as part of a team
  • Adaptable and willing to learn in a fast-paced environment
  • Experience in selling Pest Control services and knowledge of Field Routes software preferred


Benefits & Perks

  • Competitive compensation with sales bonus opportunities
  • Flexible scheduling
  • Opportunities for career growth and advancement
  • Medical, Dental, and Vision benefits after 60 days
  • 401(k) with 3% company match
  • Paid Time Off (PTO)
  • Birthday Holiday
  • Pest Service Plan for employees and their families
  • Company-provided assets/equipment
  • Quarterly company events and team activities



Job Type: Full-Time
Work Setting: In-Person Office or Hybrid
Schedule: Monday–Friday with occasional weekend availability