ZipRecruiter

Log In

1

Retention Manager Jobs in Alberta (NOW HIRING)

MCAP

Manager, Renewals - Western Canada

Calgary, AB · On-site

Reporting to the Director, Sales Operations, the Manager, Renewals will be responsible for leading a group of dedicated sales and service professionals charged with retaining an existing asset base ...

MCAP

Manager, Renewals - Western Canada

Edmonton, AB · On-site

Reporting to the Director, Sales Operations, the Manager, Renewals will be responsible for leading a group of dedicated sales and service professionals charged with retaining an existing asset base ...

Bunzl Canada Inc.

Branch Manager

Grande Prairie, AB

The Branch Manager is responsible for overseeing branch operations and driving profitable growth ... customer retention, and the expansion of existing customer partnerships. In addition, they will ...

Bunzl

Branch Manager

Grande Prairie, AB · On-site

The Branch Manager is responsible for overseeing branch operations and driving profitable growth ... customer retention, and the expansion of existing customer partnerships. In addition, they will ...

A-1 Security

District Manager- Regional

Calgary, AB

CA$75K/yr

As a corporation, we are proud to offer a fun and dynamic work environment, corporate training programs, employee care packages and quarterly retention bonus programs. District Managers report ...

next page

Showing results 1-20

All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Alberta

Retention Manager information

See Alberta salary details

$24.5K

$52.5K

$85K

How much do retention manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for retention manager in Alberta is $52,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are popular job titles related to Retention Manager jobs in Alberta? For Retention Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Alberta look for? The top searched job categories for Retention Manager jobs in Alberta are:
What cities in Alberta are hiring for Retention Manager jobs? Cities in Alberta with the most Retention Manager job openings:
Retention Manager jobs near you

Senior Retention Marketing Manager (Canada)

360training

Calgary, AB • Remote

Full-time

Medical, Dental, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

360training
At 360training, we’re a trusted leader in online training and certifications, dedicated to empowering individuals and organizations to achieve their goals. With an expansive library of regulatory-approved courses and a commitment to innovation, we help customers get and keep the jobs they want.
Our culture is built on two core values: Deliver Results and Do the Right Thing. These values shape every aspect of our work, creating a collaborative environment where employees thrive. We invest in our people with opportunities for professional growth, performance-based rewards, and comprehensive benefits that support you personally and professionally.
If you’re ready to make an impact, grow your career, and join a team that values your contributions, 360training is the place for you.
Senior Retention Marketing Manager
We are looking for a Senior Manager, Retention Marketing to lead retention strategy and performance across the customer lifecycle. This role manages a team responsible for lifecycle email, organic social, direct mail, reviews, and brand reputation. You will set direction, prioritize work, and improve performance across channels, while ensuring efforts are aligned to business goals.
You will also work closely with the various Marketing channels, Product, Data Analytics, and other teams to improve customer experience and retention outcomes, and serve as the primary retention marketing lead in communication with the CMO. This is a full-time remote position.
Key Responsibilities
  • Own retention performance across the customer lifecycle, including engagement, renewal, and win-back
  • Manage and develop channel owners across email, social, direct mail, and reputation
  • Set priorities and ensure work is aligned to business impact, not just activity
  • Review plans, improve decision-making, and raise the quality of execution across the team
  • Partner with Product, Support, Traffic, CRO, and Data teams to identify and address drivers of churn and customer experience issues
  • Represent retention marketing in cross-functional initiatives, including acquisition integrations
  • Use data and testing to improve performance and inform decisions
  • Communicate performance, risks, and recommendations clearly to leadership
Qualifications and Requirements
  • Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience
  • 7+ years of experience in lifecycle, retention, or email marketing, with at least 2 years in a people management role
  • Strong understanding of customer lifecycle marketing, segmentation, and personalization
  • Proven experience leading and developing high-performing marketing teams
  • Experience working with email marketing platforms and customer data
  • Strong analytical skills with the ability to translate data into clear insights and actions
  • Excellent communication and stakeholder management skills
  • Ability to operate effectively in a fast-paced, evolving environment
We Offer Great Benefits:
  • Competitive salary and annual bonus
  • Paid Time off and company recognized holidays
  • Health amp; Medical Supplemental coverage
  • Dental Coverage
  • Emergency Travel Coverage
  • Mental Health amp; Virtual Care
  • Life amp; Accidental Coverage

Apply