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How much do retention coordinator jobs pay per year?

As of Sep 14, 2026, the average yearly pay for retention coordinator in the United States is $50,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What does a retention coordinator do?

A Retention Coordinator is responsible for developing and implementing strategies to improve customer or employee retention. They analyze data, identify trends, and engage with individuals to enhance satisfaction and loyalty. Their role often involves communication, problem-solving, and collaboration with different departments to address concerns and improve experiences.

What are the key skills and qualifications needed to thrive as a retention coordinator?

A successful Retention Coordinator typically possesses strong analytical abilities, organizational skills, and a background in customer service or account management. Familiarity with CRM software, data analysis tools, and customer engagement platforms is usually required. Outstanding communication, problem-solving, and relationship-building skills are essential soft skills for excelling in this position. These competencies help drive customer loyalty, address retention challenges, and contribute to overall business growth.

What are some typical challenges a retention coordinator faces on the job?

Retention Coordinators often encounter challenges such as identifying early warning signs of customer dissatisfaction, balancing multiple priorities, and implementing effective initiatives to reduce churn. They must proactively address client concerns, analyze feedback, and collaborate closely with sales, support, and marketing teams to optimize the customer experience. Adapting quickly to changing customer needs and industry trends is essential for ongoing success. Overcoming these challenges allows Retention Coordinators to make a meaningful impact on overall customer satisfaction and company performance.

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Retention Coordinator jobs near you
Infographic showing various Retention Coordinator job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,773 per year, or $24.4 per hour.

Member Onboarding & Retention Coordinator

Florence, TX • On-site

Staccato 2011 LLC
See more jobs at Staccato 2011 LLCexternal

Other

Posted 19 days ago

Job description

The Member Onboarding & Retention Coordinator owns the member experience from the moment a prospect joins through renewal and advocacy. This role formalizes a transition already underway. Staccato Ranch Texas becomes the sole owner of member relationships and programming, and this position is the dedicated capacity that ownership requires. As Freedom membership scales from 233 toward a 1,000-member target, this role becomes the operational engine that keeps activation, engagement, and retention on pace with the growth plan.
Requirements
• Own the first-30-day onboarding sequence for every new member: confirm Member App activation, Terms & Conditions/waiver completion, and tier-segmented welcome gift delivery.
• Schedule and coordinate the new-member orientation tour within 30 days of joining, assign a Host, and encourage the one-guest invitation.
• Execute the Host Program's 48-hour outreach cadence, the first personal contact after a new member joins.
• Coordinate monthly engagement programming: Freedom Member Nights, HAVOC Match Series communications, and STG training scheduling.
• Monitor the Member App engagement score (0-100 across nine ecosystem categories) to flag members drifting from full participation and trigger outreach.
• Run the renewal cadence (90/60/30-day check-ins) as a recap-and-preview conversation rather than a late save.
• Administer the Ambassador program: identify high-engagement Freedom members at month 4 and issue referral codes and social toolkits.
• Coordinate Patriot upgrade conversations at month 12 for high-engagement Patriot members.
• Serve as the primary point of contact for member questions and requests related to onboarding, benefits, and retention.
• Maintain accurate, current member records and engagement data in the Member App/CRM.
• Partner with the General Manager on the monthly member communication and community programming calendar.
Qualifications
• 2+ years of experience in member services, hospitality, membership sales, or customer success.
• Strong organizational skills and comfort managing a high-touch outreach cadence across a growing member base.
• Experience with a CRM or membership management platform preferred.
• Excellent interpersonal, written, and verbal communication skills.
• Familiarity with or genuine interest in the shooting sports/range community a plus.
• Availability for some evening and weekend work to support events and matches.

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