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Retention Coordinator Jobs (NOW HIRING)

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How much do retention coordinator jobs pay per year?

As of Sep 10, 2026, the average yearly pay for retention coordinator in the United States is $50,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What does a retention coordinator do?

A Retention Coordinator is responsible for developing and implementing strategies to improve customer or employee retention. They analyze data, identify trends, and engage with individuals to enhance satisfaction and loyalty. Their role often involves communication, problem-solving, and collaboration with different departments to address concerns and improve experiences.

What are the key skills and qualifications needed to thrive as a retention coordinator?

A successful Retention Coordinator typically possesses strong analytical abilities, organizational skills, and a background in customer service or account management. Familiarity with CRM software, data analysis tools, and customer engagement platforms is usually required. Outstanding communication, problem-solving, and relationship-building skills are essential soft skills for excelling in this position. These competencies help drive customer loyalty, address retention challenges, and contribute to overall business growth.

What are some typical challenges a retention coordinator faces on the job?

Retention Coordinators often encounter challenges such as identifying early warning signs of customer dissatisfaction, balancing multiple priorities, and implementing effective initiatives to reduce churn. They must proactively address client concerns, analyze feedback, and collaborate closely with sales, support, and marketing teams to optimize the customer experience. Adapting quickly to changing customer needs and industry trends is essential for ongoing success. Overcoming these challenges allows Retention Coordinators to make a meaningful impact on overall customer satisfaction and company performance.

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What are the most commonly searched types of Retention jobs?

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What states have the most Retention Coordinator jobs?

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What are popular job titles related to Retention Coordinator jobs?

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Infographic showing various Retention Coordinator job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,773 per year, or $24.4 per hour.

Records Retention Coordinator

Columbia, SC • On-site

State of South Carolina
Public Administration • 10K+ employees

$45K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


State Of South Carolina rating

7.9

Company rating: 7.9 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

18th of 50 rated states


Job description

Salary: $45,300.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 191950
Agency: Midlands Technical College
Opening Date: 08/21/2026
Closing Date: 9/4/2026 11:59 PM Eastern
Class Code:: AH35
Position Number:: 61165099
Normal Work Schedule:: Other
Normal Work Schedule (Other):: Monday-Thursday - 8:00 am - 5:00 pm; Friday - 8:00 am - 1:30 pm
Pay Grade: GEN08
Hiring Range - Min.: $45,300.00
Hiring Range - Max.: $45,300.00
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Qualified applicants must visit the SC State Jobs website at www.careers.sc.gov to complete and submit an on-line application. Resumes will not be accepted in lieu of applications. Transcripts must be submitted with the employment application when a degree is required. Copies of transcripts are accepted for screening; official transcripts are required if selected.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Serves as technical administrative support for the Records Office. With limited supervision, is responsible for the execution of standards and specialized functions of records management and retention compliance for MTC constituents. The position supports the organization, maintenance, classification, retention, retrieval, and disposition of official records in accordance with applicable policies, regulations, and established records management procedures.
The position assists with implementing records retention schedules, monitoring compliance, and coordinating the timely transfer, storage, and disposition of records. Responsibilities may include responding to records-related inquiries, maintaining accurate databases and tracking systems, preparing reports and documentation, and providing guidance to departments regarding records management practices and retention requirements.
This role requires strong attention to detail, sound organizational skills, discretion in handling confidential information, and the ability to interpret and consistently apply established standards and procedures. The successful candidate will work collaboratively with departments and constituents to promote accurate, efficient, and compliant records management practices while ensuring records are accessible, secure, and maintained throughout their required lifecycle.
This position will be located on Midlands Technical College Beltline Campus.
Minimum and Additional Requirements
A bachelor's degree and relevant program experience.
Preferred Qualifications
At least one year of professional work experience in the Registrar's office at an institution of higher learning.
Experience working with the Colleague student module.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Midlands Technical College is unable to provide work visa sponsorship for employment opportunities. Are you currently authorized to work in the United States without the need for visa sponsorship?
  • Yes
  • No

02
Do you have a bachelor's degree and relevant program experience?
  • Yes
  • No

03
Required documents: CV/resume. I understand that if I did not attach my resume to my application, my application is considered incomplete.
  • Yes
  • No

04
If selected for this position, will you be able to provide your official transcript(s) within 20 days of your hire date?
  • Yes
  • No

05
Have you been employed at Midlands Technical College? If yes, when?
06
Please provide the names of any relatives that are employed by Midlands Technical College.
07
How did you hear about this position?
08
Supplemental Questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.
  • Yes
  • No

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About State of South Carolina

Sourced by ZipRecruiter

State of South Carolina is not a typical corporation, but the governing body of the US state of South Carolina, located in the capital city of Columbia. Its industry focuses on public administration, providing key essential services to ensure the efficient functioning of the state. These services range from public safety and environment protection to education, healthcare, and economic development. The state was founded in 1788, grounded in democratic principles meant to support the overall well-being of its citizenry. Its core values revolve around service, integrity, accountability, and transparency. The mission of the State of South Carolina is to improve the quality of life for all its people, with a focus on education advancement, economic growth, and improved healthcare.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Columbia, SC, US

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