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Retention Account Manager Jobs in Washington (NOW HIRING)

PerformYard

Account Manager

Arlington, VA · Remote

The Account Manager will be a member of our sales team, reporting into our Sr. Director of Sales and will directly impact our growing revenue targets and retention goals. This is a 100% Remote ...

PerformYard

Account Manager

Arlington, VA · On-site +1

The Account Manager will be a member of our sales team, reporting into our Sr. Director of Sales and will directly impact our growing revenue targets and retention goals. This is a 100% Remote ...

PerformYard

Account Manager

Arlington, VA · Remote

The Account Manager will be a member of our sales team, reporting into our Sr. Director of Sales and will directly impact our growing revenue targets and retention goals. This is a 100% Remote ...

Diligent Corporation

Account Manager I

Washington, DC · On-site

$65K - $75K/yr

Drive Net Dollar Retention (NDR) by identifying and executing cross-sell and upsell opportunities ... Demonstrated success managing a portfolio of customer accounts while achieving retention and ...

FiscalNote

Account Manager

Washington, DC · On-site

$80K - $85K/yr

They excel at retaining clients and fostering growth within their portfolios. At the heart of an exciting growth opportunity within FiscalNote, our Account Management team is dedicated to driving ...

FiscalNote

Account Manager

Washington, DC · On-site

$80K - $85K/yr

They excel at retaining clients and fostering growth within their portfolios. About Account Management at FiscalNote At the heart of an exciting growth opportunity within FiscalNote, our Account ...

FiscalNote

Account Manager, Fireside

Washington, DC · On-site

$80K - $85K/yr

Manage high value, strategic, client relationships focused ensuring high retention rates * Achieve Account growth targets through up-sell /cross-sell opportunities with existing clients * Be ...

CaseGuard

Account Manager

Arlington, VA · On-site

$70K - $80K/yr

At CaseGuard, Account Managers are key players in building long-lasting relationships with our ... Accountable for client retention and assists with service level tracking and reporting. * Manage a ...

DISTRICT PHOTO INC

Account Manager

Beltsville, MD · On-site

... and retention. * Prepare for and participate in partner calls, business updates, workshops, and ... Maintain accurate CRM records, activity updates, account plans, and follow-up items. Sales & Growth ...

District Photo Inc

Account Manager

Beltsville, MD · On-site

... and retention. * Prepare for and participate in partner calls, business updates, workshops, and ... Maintain accurate CRM records, activity updates, account plans, and follow-up items. Sales & Growth ...

CAI

Account Manager

Washington, DC · Hybrid

Account Manager Req number: R8276 Employment type: Full time Worksite flexibility: Hybrid Who we ... Contribute to client retention efforts by delivering exceptional service and identifying ...

DISTRICT PHOTO INC

Account Manager

Beltsville, MD

... and retention. * Prepare for and participate in partner calls, business updates, workshops, and ... Maintain accurate CRM records, activity updates, account plans, and follow-up items. Sales & Growth ...

CaseGuard

Account Manager

Arlington, VA

$70K - $80K/yr

At CaseGuard, Account Managers are key players in building long-lasting relationships with our ... Accountable for client retention and assists with service level tracking and reporting. * Manage a ...

Instrata

Account Manager

Chantilly, VA · On-site

Develop tailored strategies to grow key accounts and ensure client retention. * Regularly engage ... Manage proposals, estimates, sales activity, and deal progress from start to finish. * Negotiate ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Washington

Retention Account Manager information

See Washington salary details

$33.4K

$74.5K

$120.1K

How much do retention account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for retention account manager in Washington is $74,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $88,900.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are popular job titles related to Retention Account Manager jobs in Washington? For Retention Account Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Washington look for? The top searched job categories for Retention Account Manager jobs in Washington are:
What cities in Washington are hiring for Retention Account Manager jobs? Cities in Washington with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $74,543 per year, or $35.8 per hour.

Bilingual Personal Lines Account Manager / Agent

The Jonus Group

Columbia, MD • On-site

$44K - $60K/yr

Other

Re-posted 24 days ago

Job description


Personal Lines Insurance Account Manager
Job Summary
Established agency seeking to add a Personal Lines Account Manager to their team.
Responsibilities include:
  • Handling standard accounts
  • Client presentations and ability to resolve client concerns and issues
  • Review and recommend coverages for clients with a focus on satisfaction, retention and rounding existing accounts
  • Liaison between clients and carriers
  • Ability to cross sell and help walk-in/phone- sales questions
  • Ability to handle all types of personal insurance
  • Order and process renewal & change requests
  • Advise of coverage recommendations and assist clients with Insurance claims
  • Assist in retaining accounts: follow up on cancelations & Broker of Record Letters
  • Cross sell & round out accounts
Requirements:
  • Must have an active P&C license
  • Bilingual fluency in English & Spanish required
  • Must have working knowledge of agency management software
  • Must have excellent presentation and communication skills
  • Ability to multi-task and work in fast paced Insurance environment
  • Ability to work within a team environment
  • Ability to self-direct the completion of insurance related job duties

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Jonus Group logo

About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

Social media

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