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Quality Account Manager Jobs in Washington (NOW HIRING)

District Photo Inc

Account Manager

Beltsville, MD · On-site

Work with Production, Fulfillment, Quality, Logistics, Customer Service, Marketing, Sales ... Account actions, CRM records, forecasts, and internal updates are accurate and completed on time.

DISTRICT PHOTO INC

Account Manager

Beltsville, MD · On-site

Work with Production, Fulfillment, Quality, Logistics, Customer Service, Marketing, Sales ... Account actions, CRM records, forecasts, and internal updates are accurate and completed on time.

DISTRICT PHOTO INC

Account Manager

Beltsville, MD

Work with Production, Fulfillment, Quality, Logistics, Customer Service, Marketing, Sales ... Account actions, CRM records, forecasts, and internal updates are accurate and completed on time.

CAI

Account Manager

Washington, DC · Hybrid

Account Manager Req number: R8276 Employment type: Full time Worksite flexibility: Hybrid Who we ... high-quality talent delivery * Assist in identifying opportunities to expand services within ...

Sperber Landscape Companies

Account Manager

Sterling, VA · On-site

$75K - $85K/yr

We take pride in delivering high-quality work, fostering strong client relationships, and caring ... Position Overview We're seeking an experienced and client-focused Account Manager to manage a ...

CareLuLu

Account Manager

Washington, DC · Remote

Company Description CareLuLu is on a mission to help improve access to safe, affordable, quality ... As an account manager, you will oversee a portfolio of SMB customers (small medium businesses). You ...

CareLuLu

Account Manager

Washington, DC · On-site +1

Company Description CareLuLu is on a mission to help improve access to safe, affordable, quality ... As an account manager, you will oversee a portfolio of SMB customers (small medium businesses). You ...

Shepherd Electric Supply

Account Manager

Sterling, VA · On-site

$40K - $60K/yr

Job Title: (S) Account Manager Overview: * Manages the service or sale of a portfolio of accounts ... quality and innovation has made us a trusted name in the industry. Join our team and be a part of ...

Shepherd Electric Supply

Account Manager

Sterling, VA

$40K - $60K/yr

Job Title: (S) Account Manager Overview: * Manages the service or sale of a portfolio of accounts ... quality and innovation has made us a trusted name in the industry. Join our team and be a part of ...

Moore DM Group LLC

Account Manager

Lanham, MD · On-site

$65K - $70K/yr

Account Managers work closely with senior members of our team, as well as clients and partners, to ... Reviews and provides QC assistance all program performance metrics including regular KPI reports ...

The Herald Group

Account Manager

Washington, DC · Hybrid

The Account Manager will support client account teams in delivering high-quality strategic communications services. The ideal candidate will assist with the coordination and execution of client ...

The Herald Group

Account Manager

Washington, DC · On-site

The Account Manager will support client account teams in delivering high-quality strategic communications services. The ideal candidate will assist with the coordination and execution of client ...

The Herald Group

Account Manager

Washington, DC · On-site

The Account Manager will support client account teams in delivering high-quality strategic communications services. The ideal candidate will assist with the coordination and execution of client ...

Moore

Account Manager

Lanham, MD · Remote

Account Managers work closely with senior members of our team, as well as clients and partners, to ... quality service to nonprofit Moore Media & Digital clients. * Facilitates client and team ...

BraveView, Inc.

Account Manager, Manassas

Manassas, VA · On-site

$80K - $90K/yr

Account Manager - Commercial Landscape Location: Manassas, VA Compensation & Benefits * Base Salary ... This is a client-facing role focused on relationship management, quality control, and enhancement ...

BraveView, Inc.

Account Manager, Manassas

Manassas, VA · On-site

$80K - $90K/yr

Account Manager - Commercial Landscape Location: Manassas, VA Compensation & Benefits * Base Salary ... This is a client-facing role focused on relationship management, quality control, and enhancement ...

BraveView, Inc.

Account Manager, Manassas

Manassas, VA · On-site

$80K - $90K/yr

Account Manager - Commercial Landscape Location: Manassas, VA Compensation & Benefits * Base Salary ... This is a client-facing role focused on relationship management, quality control, and enhancement ...

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Quality Account Manager information

What is the difference between Quality Account Manager vs Quality Assurance Specialist?

AspectQuality Account ManagerQuality Assurance Specialist
Primary FocusManaging client accounts, ensuring quality standards meet client expectationsDeveloping and implementing quality assurance processes and testing
Work EnvironmentClient-facing, project management, cross-department collaborationLaboratory, production, or software testing environments
Required CredentialsRelevant certifications (e.g., ISO, Six Sigma), experience in quality managementQuality assurance certifications, technical skills, industry-specific knowledge

While both roles focus on quality, the Quality Account Manager primarily manages client relationships and ensures quality standards align with client needs, whereas the Quality Assurance Specialist concentrates on developing testing procedures and ensuring product or service quality through technical assessments.

What is a quality account manager?

A Quality Account Manager is a professional responsible for ensuring that products or services meet certain quality standards while managing relationships with clients or customers. They serve as the main point of contact between the company and its clients regarding quality assurance issues, resolving concerns, and ensuring compliance with industry regulations. Their duties often include monitoring quality metrics, coordinating audits, and implementing improvements to processes. Quality Account Managers play a critical role in maintaining customer satisfaction and supporting continuous improvement initiatives within an organization.

How does a quality account manager typically collaborate with cross-functional teams to address client concerns?

A Quality Account Manager works closely with teams such as production, engineering, and customer service to resolve client issues related to product quality. They serve as the main point of contact for clients, gathering feedback and ensuring internal teams understand and act on client requirements. Regular meetings, status updates, and joint problem-solving sessions are common, allowing the Quality Account Manager to advocate for the client's needs while ensuring compliance with company standards. This collaborative approach helps build strong client relationships and ensures continuous improvement.

What are the key skills and qualifications needed to thrive as a quality account manager, and why are they important?

To thrive as a Quality Account Manager, you need expertise in quality assurance practices, account management, and a solid understanding of industry regulations, often supported by a degree in a related field. Familiarity with quality management systems (such as ISO 9001), CRM software, and data analysis tools is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you collaborate with clients and internal teams effectively. These skills are crucial for ensuring client satisfaction, maintaining compliance, and driving continuous improvement in quality standards.

What are popular job titles related to Quality Account Manager jobs in Washington?

For Quality Account Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Quality Account Manager jobs in Washington look for?

The top searched job categories for Quality Account Manager jobs in Washington are:

What cities in Washington are hiring for Quality Account Manager jobs?

Cities in Washington with the most Quality Account Manager job openings:

Quality Account Manager jobs near you

Account Manager

District Photo Inc

Beltsville, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

SMB Partnerships Hybrid
At District Photo, our employees are the heart of our company. We are looking for an early-career Account Manager who is organized, curious, commercially minded, and ready to learn how strong partner relationships translate into business growth. This role is a strong fit for someone beginning a career in account management, sales, customer success, or business development and who enjoys working across teams to get things done.
Position Summary
The Account Manager supports and grows a portfolio of small and mid-sized business (SMB) partners across District Photo's wholesale and print-on-demand channels. You will help onboard new partners and products, coordinate day-to-day account needs, identify growth opportunities, track performance, and keep internal teams aligned. You will receive exposure to sales, operations, production, fulfillment, customer service, marketing, quality, logistics, and technology while building the skills needed to manage partner relationships independently.
What You'll Do
Partner & Account Management
  • Build trusted working relationships with SMB partners and serve as a dependable day-to-day point of contact.
  • Learn each partner's business, goals, products, and priorities; help develop account plans that support revenue growth and retention.
  • Prepare for and participate in partner calls, business updates, workshops, and reviews; capture actions and drive follow-through.
  • Coordinate new-partner and new-product onboarding, including timelines, testing, readiness, blockers, and go-live activities.
  • Help prepare proposals, presentations, standard agreements, and account communications; escalate contract or SLA risks appropriately.
  • Maintain accurate CRM records, activity updates, account plans, and follow-up items.
Sales & Growth Support
  • Support account revenue goals by identifying expansion opportunities, promotions, new products, and potential new business.
  • Build and maintain a prospect pipeline using CRM tools, research, LinkedIn, and other approved channels.
  • Assist with forecasting by reviewing partner inputs, identifying changes, and communicating promotions, risks, and opportunities to Sales and Operations.
  • Learn District Photo's products, pricing, margin guidelines, and competitive positioning so you can confidently support sales conversations.
  • Coordinate samples, product requests, partner programs, and promotional initiatives that help win and grow business.
Cross-Functional Execution
  • Coordinate partner requests through established DPI workflow tools and keep stakeholders informed through completion.
  • Work with Production, Fulfillment, Quality, Logistics, Customer Service, Marketing, Sales Operations, and technical teams to resolve issues and support successful launches.
  • Help coordinate API or other partner integrations by tracking owners, timelines, testing, open issues, and go-live readiness.
  • Act as a partner advocate when technical, operational, shipping, inventory, quality, or order issues require cross-functional attention.
  • Monitor escalations and ensure partners receive clear, timely updates while the responsible internal teams own resolution.
Reporting & Business Insight
  • Prepare account performance updates, including sales trends, product performance, forecasts, and operational insights.
  • Use data to spot risks, opportunities, and follow-up actions; ask questions when results do not match expectations.
  • Provide clear internal updates through CRM, weekly activity reporting, 1:1s, business reviews, and ad hoc requests.

Benefits
401K, paid vacation, paid holidays, sick and safe leave, life insurance, medical, dental, vision, and short/long term disability benefits.
Culture
At DPI, our success is powered by our people and its client's satisfaction ratings. Our culture allows employees to be engaged, empowered, and rewarded. We are a diverse and inclusive company who seeks to expand our brand by hiring collaborative individuals who think outside of the box. We are committed to providing a safe and healthy workplace for all of our employees and visitors. Check us Out
Requirements
What We're Looking For
  • Bachelor's degree in Business, Marketing, Communications, Sales, Printing, or a related field preferred; equivalent relevant experience will also be considered.
  • 0-2 years of relevant professional experience. Internships, co-ops, campus leadership, customer-facing work, sales experience, or project-based experience are welcome.
  • Strong written and verbal communication skills, including the ability to write clear updates and present information professionally.
  • Organized and dependable, with strong follow-through and the ability to manage multiple priorities and deadlines.
  • Comfortable working with numbers and learning to interpret sales data, forecasts, and performance metrics.
  • Working knowledge of Microsoft Office (Excel, PowerPoint, Word, and Outlook); willingness to learn CRM and workflow tools such as Salesforce, HubSpot, or Monday.com.
  • Collaborative approach and comfort working with different functions, priorities, and communication styles.
  • Curiosity, sound judgment, and a willingness to ask questions, learn quickly, and take ownership of assigned work.
  • Interest in account management, sales, customer success, e-commerce, manufacturing, print-on-demand, or related business environments.
What Success Looks Like
  • Partners receive responsive, professional communication and know what to expect next.
  • Account actions, CRM records, forecasts, and internal updates are accurate and completed on time.
  • New partners and products move through onboarding with clear ownership, visibility, and follow-through.
  • You steadily build product, operational, and commercial knowledge and take on greater ownership of partner relationships.
  • You identify practical opportunities to improve partner satisfaction, account performance, and revenue growth.
Working Conditions
  • Standard office environment; hybrid arrangements may apply.
  • Extended periods of computer-based work, including video conferencing.
  • Occasional travel to partner sites or trade events may be required.
  • Ability to manage multiple communication channels, including email, Slack, phone, and CRM.

District Photo Inc.
Founded in 1949 by Melvin Cohen as a small black & white photo lab, the business grew during the last half of the 20th century into a large wholesale photofinishing lab serving mid-Atlantic retailers and a national mail order film business. In the late 1990's under Neil Cohen's leadership, DPI acquired a photo business in the UK and has transitioned from a mid-Atlantic film developing lab to multiple state-of-the-art digital labs shipping millions of photos worldwide every day.
Today, District is one of the largest variable data printing companies in the world as their facilities comprise over a million square feet of manufacturing space with a global reach that sets them apart in the digital printing market. With 7 production fulfillment facilities located in the United States (MD, PA, KY, AZ), England, the Czech Republic & Australia, District Photo is the leader in creating photo-based products as they deliver millions of prints, greeting cards, books, calendars, blankets, mugs, and other gift items yearly.
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