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Retention Account Manager Jobs in Seattle, WA (NOW HIRING)

Dickerson Group

Account Manager

Tacoma, WA · On-site

$68 - $80/hr

OVERVIEW Account Manager - Employee Benefits At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive ...

New

Dobbs Peterbilt

Dedicated Account Manager

Sumner, WA · On-site

General The Dedicated Account Manager is responsible for managing, retaining, and expanding assigned fleet, regional, and strategic customer accounts, driving profitable revenue growth through ...

Dobbs Peterbilt

Dedicated Account Manager

Sumner, WA · On-site

General The Dedicated Account Manager is responsible for managing, retaining, and expanding assigned fleet, regional, and strategic customer accounts, driving profitable revenue growth through ...

Orchestra

Account Manager

Seattle, WA · On-site

$85K - $115K/yr

Account Manager Inkhouse is part of Orchestra, a strategic communications and marketing company ... retaining high-quality creative professionals with a variety of backgrounds and experiences.

New

XENON ARC INC

Account Manager

Bellevue, WA · On-site

$70K - $80K/yr

Job Summary The Account Manager is the primary point of contact for a set of defined transactional ... retention and growth. FSLA Classification Exempt Reports to

CARFAX

Regional Account Manager

Seattle, WA · On-site

$58 - $111/hr

Maintain, retain and grow strong relationships while up-selling products and services * Achieve ... Demonstrated experience managing and retaining key accounts * 3+ years field sales and service ...

XENON ARC INC

Account Manager

Bellevue, WA · On-site

$70K - $80K/yr

Job Summary The Account Manager is the primary point of contact for a set of defined transactional ... retention and growth. FSLA Classification Exempt Reports to

Dickerson Group

Surety Account Manager

Tacoma, WA · On-site

$103.15/hr

Help clients and employees navigate benefits programs that drive retention, engagement, and ... Manage account responsibilities with increasing independence while supporting an assigned book of ...

New

CARFAX

Regional Account Manager

Seattle, WA · On-site

Join Team CARFAX as a Regional Account Manager Isn't it time you bragged about where you work? At ... Maintain, retain and grow strong relationships while up-selling products and services * Achieve ...

CARFAX

Regional Account Manager

Seattle, WA · On-site

$58K - $111K/yr

Join Team CARFAX as a Regional Account Manager Isn't it time you bragged about where you work? At ... Maintain, retain and grow strong relationships while up-selling products and services * Achieve ...

Horizon Realty Advisors LLC

Account Manager

Lynnwood, WA · On-site

$63.04/hr

Account Manager Horizon Realty Advisors LLC Lynnwood, Washington, United States About this position ... We recruit and retain the industry's top talent, develop leaders, and encourage innovation in the ...

CARFAX

Regional Account Manager

Seattle, WA

$58K - $111K/yr

Join Team CARFAX as a Regional Account Manager Isn't it time you bragged about where you work? At ... Maintain, retain and grow strong relationships while up-selling products and services * Achieve ...

Exodigo

Enterprise Account Manager

Seattle, WA · Remote

Own Account Growth & Retention * Manage and grow a portfolio of enterprise accounts, ensuring high customer satisfaction and retention. * Identify expansion opportunities within existing accounts ...

Internet Brands

Account Manager

Seattle, WA · On-site

$50 - $90/hr

This role is responsible for managing, growing, and retaining an existing book of business while delivering exceptional client service. Account Managers act as trusted advisors to law firm clients ...

Exodigo

Enterprise Account Manager

Seattle, WA · On-site +1

$140K - $160K/yr

Own Account Growth & Retention * Manage and grow a portfolio of enterprise accounts, ensuring high customer satisfaction and retention. * Identify expansion opportunities within existing accounts ...

Internet Brands

Account Manager

Seattle, WA · On-site

$50K/yr

This role is responsible for managing, growing, and retaining an existing book of business while delivering exceptional client service. Account Managers act as trusted advisors to law firm clients ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Seattle, WA

Retention Account Manager information

See Seattle, WA salary details

$33.6K

$74.9K

$120.6K

How much do retention account manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for retention account manager in Seattle, WA is $74,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $89,300.00 per year, depending on experience, location, and employer.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What are popular job titles related to Retention Account Manager jobs in Seattle, WA?

For Retention Account Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Seattle, WA look for?

The top searched job categories for Retention Account Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Retention Account Manager jobs?

Cities near Seattle, WA with the most Retention Account Manager job openings:

Retention Account Manager jobs near you

Senior Account Executive, TPA

First Choice Health Network Inc

Seattle, WA • On-site

$120K - $145K/yr

Full-time

Medical, Life

Posted 29 days ago

Job description

Job Summary

The Senior Account Executive, TPA is responsible for managing and growing a portfolio of client accounts while serving as a strategic partner to clients and consultants. This role focuses on client retention, revenue growth, and long-term relationship management, while delivering a consistent, high-quality client experience.

The Senior Account Executive works closely with internal teams to support implementations, resolve issues, identify growth opportunities, and provide proactive, consultative account management.

Key Responsibilities

Client & Consultant Partnership

  • Serve as the primary relationship lead for assigned client accounts and consulting partners.

  • Build and maintain strong, collaborative relationships with client stakeholders and day-to-day contacts.

  • Act as a trusted partner by aligning First Choice Health solutions with client goals and needs.

Retention, Growth & Revenue

  • Retain and grow First Choice Health business within assigned accounts.

  • Identify and execute upsell and cross-sell opportunities across products and services.

  • Drive account expansion through proactive engagement and solution-based selling.

Strategic Consulting & Analytics

  • Provide insights on plan performance, claims trends, and cost drivers.

  • Analyze data to identify trends, risks, and opportunities for improvement.

  • Use data and industry knowledge to support client strategy and recommendations.

Renewals & Account Strategy

  • Lead the renewal process for assigned accounts.

  • Coordinate internal teams to develop and execute renewal strategies.

  • Ensure renewals are timely, well-organized, and aligned with client objectives.

Implementation & Operational Support

  • Support new client implementations as needed to ensure smooth onboarding.

  • Partner with internal teams to address operational challenges and resolve client issues.

  • Communicate client needs and priorities internally to ensure alignment and follow-through.

Market & Community Engagement

  • Represent First Choice Health within the employee benefits and healthcare community.

  • Participate in industry events, trade shows, benefit fairs, and client meetings.

  • Provide on-site client support as needed, with regional and occasional national travel.

Additional Responsibilities

  • Perform other related duties as assigned.

Minimum Qualifications

  • Minimum six (6) years of relevant experience in healthcare, third-party administration, health plans, or employee benefits.

  • Proven success in client retention, account growth, and revenue generation.

  • Strong verbal and written communication skills, including the ability to present internally and externally.

  • Demonstrated ability to work effectively in a team-based environment.

  • Strong organizational skills with the ability to manage multiple priorities.

  • Proficiency with CRM systems (e.g., Salesforce) and productivity tools such as Google Workspace or Microsoft Office.

Preferred Qualifications

  • Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.

  • Prior Account Executive or Account Management experience with a TPA, health plan, or network organization.

  • Active Life & Health insurance license.

  • Strong customer-focused mindset with the ability to balance client needs and internal collaboration.

  • Ability to adapt and thrive in a fast-paced, growth-oriented environment.


Compensation & Benefits

This position is also eligible for performance-based incentive compensation.

We offer competitive benefits, opportunities for professional growth, and the chance to work alongside respected leaders in the healthcare and employee benefits industry.