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Account Manager Proptech Jobs in Washington (NOW HIRING)

Kastle Systems

Account Director

Falls Church, VA · Remote

Have a relentless passion to penetrate new markets with the best proptech solutions in commercial ... Build, manage, and develop a sales pipeline to achieve targets for new logo business and upsell ...

Socket.dev

Enterprise Account Executive

Washington, DC · On-site

$100 - $130/hr

Build and manage a pipeline of large enterprise opportunities, starting in the region you are ... Experience in real estate, multifamily, or proptech * Experience opening a new market or territory ...

New

SmartRent

National Sales Director (East)

Washington, DC · Remote

$230K - $270K/yr

Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the ... Collaborate with Sales Leaders, Solutions Architects, Account Managers and other internal ...

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Account Manager Proptech information

What is an account manager in PropTech?

An Account Manager in Proptech is responsible for managing relationships with clients who use property technology solutions, such as real estate software platforms or smart building services. Their role typically involves understanding client needs, ensuring successful adoption of technology products, providing ongoing support, and identifying opportunities to upsell or renew contracts. Account Managers play a key role in bridging the gap between technology providers and real estate professionals, helping clients maximize the value of Proptech solutions. They often collaborate with sales, product, and technical teams to deliver a seamless client experience.

How does an account manager in PropTech typically collaborate with internal teams to deliver solutions for clients?

As an Account Manager in Proptech, you will regularly coordinate with product, sales, and customer success teams to ensure clients receive tailored solutions that address their unique property technology needs. Effective collaboration involves attending cross-functional meetings, relaying client feedback to technical teams, and working closely with implementation specialists to manage onboarding and address technical challenges. This role requires strong communication skills and the ability to translate client objectives into actionable tasks for internal departments, ensuring a seamless client experience.

What are the key skills and qualifications needed to thrive as an account manager in PropTech, and why are they important?

To thrive as an Account Manager in PropTech, you need a solid understanding of property technology solutions, sales strategies, and relationship management, typically supported by a degree in business, real estate, or a related field. Familiarity with CRM platforms like Salesforce, property management software, and digital communication tools is crucial. Strong interpersonal skills, problem-solving abilities, and proactive communication help build trust and maintain long-term client partnerships. These skills ensure effective client onboarding, retention, and growth within a competitive and rapidly evolving PropTech landscape.

What is the difference between Account Manager Proptech vs Customer Success Manager Proptech?

AspectAccount Manager ProptechCustomer Success Manager Proptech
Primary FocusManaging client accounts, upselling, and retentionEnsuring client satisfaction, onboarding, and long-term success
MetricsRevenue growth, account retentionCustomer satisfaction scores, product adoption
Work EnvironmentClient-facing, sales-drivenSupport-oriented, relationship-building
Common Employer UsageReal estate tech companies, SaaS providers

While both roles involve client interaction within the Proptech industry, the Account Manager Proptech primarily focuses on managing existing accounts and driving revenue, whereas the Customer Success Manager Proptech emphasizes customer satisfaction and product adoption to ensure long-term success.

What are popular job titles related to Account Manager Proptech jobs in Washington?

For Account Manager Proptech jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Account Manager Proptech jobs in Washington look for?

The top searched job categories for Account Manager Proptech jobs in Washington are:

Account Manager Proptech jobs near you
Infographic showing various Account Manager Proptech job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution.

Community Account Specialist

Gates Hudson & Associates

Washington, DC • On-site

$21.50 - $29.50/hr

Full-time

Re-posted 3 days ago

Gates Hudson rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

109th of 256 rated facilities management

Job description

About the Role
The Community Account Specialist is responsible for overseeing the full accounts receivable process for their assigned portfolio. This includes managing resident billing, handling collections, resolving account discrepancies, coordinating legal action when necessary, and ensuring timely payments to support the property's financial stability.
All responsibilities must be executed in compliance with Gates Hudson's established policies and procedures, as well as all Federal, State, County, and Local Fair Housing Laws, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other relevant housing regulations.
What You'll Do
Accounts Receivable & Billing Management
  • Monitor and maintain accurate resident billing and account records
  • Review aging reports to identify delinquencies and apply corrective actions
  • Ensure proper billing practices and payment allocations through account reconciliation
  • Address billing disputes and resolve resident account issues promptly
Collections & Legal Coordination
  • Prepare and distribute delinquency reminders and legal notices in accordance with lease terms and legal regulations
  • Coordinate with legal teams to submit suit lists and support eviction processes
  • Testify in court as needed regarding delinquent accounts and legal claims
  • Work with site teams to manage receipt of writs and schedule evictions according to best practices
  • Administer collections software and ensure timely communication throughout the collection cycle
Reporting & Communication
  • Maintain and provide accurate reports and account updates to site teams, leadership, and ownership
  • Address incoming communication and complete documentation in accordance with internal procedures
  • Maintain updated narratives and detailed resident account notes for internal use and ownership reporting
Resident Support & Policy Adherence
  • Address resident concerns related to billing or account status in a courteous and timely manner
  • Foster positive relationships with residents, prospects, coworkers, and contractors through professional communication
  • Ensure consistent implementation of community policies and procedures
Training & Development
  • Participate in ongoing training, including:
    • Fair Housing regulations
    • YARDI property management software
    • Nexus accounts payable system
    • Accounts receivable best practices
    • Leasing paperwork
    • Workplace safety and proptech tools
  • Support additional operational or administrative duties as assigned
  • Be available to work occasional weekends as needed
What You'll Bring
  • Minimum 1 year of property management experience required
  • Experience in collections is required; experience working with a collection's agency is preferred
  • Strong understanding of deposit accounting procedures and reconciliation processes
  • Excellent written and verbal communication skills in a professional setting
  • Strong customer service background with the ability to resolve issues tactfully and efficiently
  • Proficiency in Yardi, Microsoft Office, and other standard business applications
  • Dependable, detail-oriented, and capable of working independently or within a team
  • Ability to learn and adapt to new software as required

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