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Retail Store Operations Manager Jobs (NOW HIRING)

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... store recognition programs/contests ... What we seek: · 3+ years of management/leadership experience in a restaurant or retail ...

Insomnia Cookies

$60K - $65K/yr

Create and drive in-store recognition programs/contests ... What we seek: 3+ years of management/leadership experience in a restaurant or retail establishment ...

Insomnia Cookies

$60K - $65K/yr

... store recognition programs/contests ... What we seek: · 3+ years of management/leadership experience in a restaurant or retail ...

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How much do retail store operations manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for retail store operations manager in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What does a retail store operations manager do?

A Retail Store Operations Manager oversees the daily activities and overall functioning of a retail store. Their responsibilities include managing staff, ensuring customer satisfaction, maintaining inventory levels, and implementing store policies and procedures. They also handle scheduling, budgeting, and sales performance analysis. The goal is to achieve operational efficiency and drive sales growth while delivering a positive shopping experience for customers.

What are the key skills and qualifications needed to thrive as a retail store operations manager?

To thrive as a Retail Store Operations Manager, you need strong leadership abilities, retail management experience, and a good understanding of inventory control and sales strategies, often supported by a degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and scheduling tools is typically required. Excellent communication, problem-solving, and customer service skills make someone stand out in this position. These skills and qualities are crucial for effectively leading teams, optimizing store performance, and ensuring a positive shopping experience for customers.

What are some common challenges faced by retail store operations managers, and how can they effectively address them?

Retail Store Operations Managers often encounter challenges such as maintaining high employee morale during busy periods, ensuring inventory accuracy, and meeting sales targets amidst fluctuating customer demand. To address these, managers can implement regular team meetings to foster communication, utilize inventory management systems for greater accuracy, and set clear, achievable goals aligned with broader company objectives. Building strong relationships with staff and providing ongoing training also help in creating a motivated team that can adapt to changing retail environments.
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Retail Store Operations Manager jobs near you
Infographic showing various Retail Store Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,574 per year, or $22.9 per hour.

Retail Operations Manager

Wild Birds Unlimited of Rock Hill

Rock Hill, SC • On-site

$45K - $55K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Benefits:
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Paid time off

Retail Operations Manager

Wild Birds Unlimited of Rock Hill & Indian Land, SC | Multi-Store Leadership

Job Type: Full-Time
Reports To: Franchise Owner
Position Overview

Wild Birds Unlimited of Rock Hill & Indian Land, SC is seeking an experienced, results-driven Retail Operations Manager to oversee the daily operations and long-term success of two retail locations. This leadership position is responsible for driving sales growth, developing high-performing teams, managing inventory and merchandising, implementing marketing initiatives, and ensuring operational excellence across both stores.
The ideal candidate is a strategic leader who enjoys coaching others, improving business performance, and creating exceptional customer experiences while fostering a positive, collaborative culture.
Core Values & Leadership Attributes

Our Operations Manager demonstrates:
  • An owner-focused mindset, always acting in the best interest of the business
  • Honesty and integrity in every situation
  • Confidence and managerial courage to address difficult situations professionally
  • Strategic and analytical thinking
  • A solution-oriented approach to challenges
  • A passion for delivering exceptional customer experiences
  • Strong organizational and prioritization skills
  • Collaborative leadership that builds trust and respect
  • Accountability for results and continuous improvement
  • Excellent project management and business acumen
  • The ability to motivate, coach, and develop high-performing teams
Key Responsibilities

Strategic Leadership

  • Partner with franchise owner to establish annual sales, labor, profitability, and operational goals.
  • Drive store performance by monitoring key performance indicators and implementing action plans.
  • Identify opportunities to improve profitability, efficiency, and customer satisfaction.
Store Operations

  • Oversee the day-to-day operations of both retail locations.
  • Provide weekly operational updates to ownership, including sales performance, staffing, marketing, and business initiatives.
  • Attend the annual Wild Birds Unlimited Franchise Enterprise Leadership Conference and Trade Show.
  • Monitor customer feedback through the Voice of the Customer program and coach teams to continuously improve the customer experience.
Team Leadership & Development

  • Assist in hiring, training, and developing strong retail team members.
  • Coach staff in providing an excellent customer experience through interactions & store presentation.
  • Conduct annual performance evaluations and provide ongoing coaching and feedback.
  • Foster a culture of accountability, teamwork, and exceptional customer service.
  • Lead monthly staff meetings to communicate company goals, promotions, and performance expectations.
Merchandising & Inventory

  • Train store teams on merchandising best practices and Wild Birds Unlimited brand standards.
  • Ensure stores maintain attractive, seasonal, and customer-focused merchandise presentations.
  • Review merchandising execution and provide coaching as needed.
Marketing & Community Engagement

  • Execute marketing plans in partnership with franchise owner.
  • Assist with community engagement initiatives.
Additional Responsibilities

  • Support franchise owner with special projects and operational initiatives.
  • Perform other duties as assigned to support the continued growth and success of the business.
Qualifications

Required

  • 5+ years of retail management or multi-unit leadership experience.
  • Demonstrated success leading and developing high-performing teams.
  • Excellent communication, organizational, and problem-solving abilities.
  • Experience interpreting business metrics and using data to drive decisions.
  • Proficiency with Microsoft Office or Google Workspace; experience with retail POS or inventory management systems preferred.
  • Valid driver's license and the ability to travel regularly between store locations.
Preferred

  • Multi-store retail management experience.
  • Experience in specialty retail or franchise operations.
  • Familiarity with inventory management software such as ERPLY.
  • Passion for birds, nature, gardening, conservation, or outdoor living.
Salary $45-55k/year

Benefits

  • Two weeks PTO.
  • 401k.
  • Medical insurance stipend.
 Why Join Wild Birds Unlimited?

Wild Birds Unlimited is more than a retail store—we inspire people to connect with nature and enjoy backyard bird feeding. As Operations Manager, you'll play a key leadership role in growing two successful stores, developing outstanding teams, and making a meaningful impact in the communities we serve.
If you're a collaborative leader who thrives on developing people, improving operations, and driving business results, we'd love to hear from you.
Apply today by submitting your resume and a brief cover letter highlighting your leadership experience and why you're interested in joining our team.