Wireless Operations Manager Jobs (NOW HIRING)

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.

Circet USA’s benefits package includes the following:

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability 
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts 
• Paid Time Off & 401K
• Company Discount Website

Summary:          The Circet USA Wireless Engineering Director plays a significant role in ensuring the smooth execution of day-to-day operations within a wireless operations region, focusing on profitability, optimizing efficiency, enhancing customer satisfaction, and maintaining operational standards.

This position involves overseeing various aspects of Circet Wireless Operations, including but not limited to, program growth, project execution, staff management, resource allocation, and compliance with company policies and regulatory requirements. By coordinating closely with both an internal team and external customers, the Engineering Director ensures that the team meets its performance targets and contributes positively to the Circet USA Wireless organization’s overall success. Their leadership is instrumental in fostering a productive work environment and driving the branch towards achieving its goals.

Looking for ONLY local candidates to be based out of Kansas City, KS or willing to relocate and work from Kansas City, KS.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

•  Develop a strategy (with peers and SME’s) to achieve an individual P&L for the organization.
• Engineering Directors will have full P&L responsibilities for projects within their programs. They will manage all financial activities, including budgeting, forecasting, and monitoring branch performance against budgets and monthly financial reporting.
• Oversee daily wireless operations, ensuring all activities comply with Circet policies and regulations.
• Provide a contributing role to lines of business within a region including business development, opportunity targeting and growth strategies for long term diversification.
• Participate in the RFP process for service lines within their area of expertise. Including providing inputs or initial pricing models as well as full or partial verbiage on written responses.
• Present both overviews and next step solutions both internally (peers, leadership) and externally (existing or prospective clients) in support of program growth.
• Lead, motivate, and develop branch staff through regular performance reviews, training sessions, and team-building exercises.
• Implement and maintain high customer service standards to ensure customer satisfaction and retention. Engineering Directors are a key face and contact point between Circet and the customers we serve.
• Ensure compliance with all Circet health and safety protocols.
• Liaise with the IT department to ensure the branch’s technology needs and systems are functioning efficiently and securely.
• Develop and execute regional marketing strategies (with peers and leadership) to deepen relationship with existing, and attract new customers, promoting the Circet Wireless “end-to-end” services offering.
• Drive strategy, productivity, and structure, for a “small company inside the Circet Wireless larger company” maintaining an aggressive growth mode mindset!
• Staff Training and Development: Managers are responsible for ensuring team members are well-versed in the latest wireless industry customer products, services, practices, and operational protocols. By identifying individual training needs and opportunities, they can design programs that boost employee satisfaction and branch performance.
• Wireless Customer Relationship Management: Managing client interactions and building strong, enduring relationships are central to a Circet Engineering Director’s role. A nuanced approach to meeting customer needs, resolving issues swiftly, and offering personalized services is essential for enhancing the wireless customer experience, thereby driving production and operational efficiency.
• Financial Analysis: Insight into branch financial and performance metrics is key for forecasting future financial positions and making informed operational decisions. This skill is vital for resource allocation, optimizing branch profitability, and adhering to financial standards.
• Process Optimization: Streamlining branch workflows and systems to improve productivity and reduce costs is a primary duty. By evaluating current processes, pinpointing inefficiencies, and implementing innovative solutions, managers can achieve operational excellence and elevate customer satisfaction.

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS

• Education: A Circet Engineering Director requires a bachelor’s degree, with a preference for majors in Business Administration, Finance, or Management. Coursework should include subjects like accounting, human resources, strategic management, and organizational behavior to develop a strong foundation in business operations. or a A Master’s degree is preferred. Advanced degrees may focus on more specialized areas such as financial management, operational research, or leadership strategies to prepare for the complexities of managing branch operations effectively.
• Experience: Circet Engineering Director requires a minimum of 10 years in a management engineering leadership capacity in wireless services. The ideal candidate must have an understanding of branch operations, customer service, and team management.

POSITION QUALIFICATIONS/ REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents; ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community; ability to effectively present information and respond to questions from Executive Management, public groups clients and/or customers.

Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Circet USA is an Equal Opportunity Employer - Veteran/Disabled

Pay Range in the United States: $120K - $191K based upon geography, skills, and experience.  May also be eligible for performance incentive opportunity based on company and individual goals and performance.