Retail Program Manager Jobs in Raleigh, NC (NOW HIRING)

Role Summary/Purpose:

*****Position to be based from a home office in Atlanta, GA. or Charlotte, N.C. and requires significant travel.  Role will cover a territory that includes Atlanta, GA., Charlotte, NC in addition to Birmingham, AL and South Carolina. Company car is included.*****

Some travel may be required outside of market for portfolio/company meetings.

This field sales position is responsible to sell Regional & Store level client leadership on the benefits of our products so that they will in turn drive product engagement and in store execution to accomplish/exceed credit goals. Position would be required to maintain relationships through effective and timely communication, attending market/store meetings, developing in store product execution strategies/action plans, and supporting regional and national credit strategies.

Essential Responsibilities:

• Drive application volume to meet/exceed goals - measured as percent increase to Op Plan.
• Exceed customer satisfaction by meeting/exceeding established Client Satisfaction survey target goals.
• Enhance implementation of in-store marketing programs; conduct on-going training. Develop credit awareness programs with store/market management.
• Audit signage, point of sale material for compliance purposes and communicate issues accordingly.
• Support Client Program Manager and client team initiatives.
• Compile and present results of on-going credit programs; manage travel and marketing budgets.
• Attend/support store opening and relocation events.
• Develop and maintain key external client relationships at store, market, and regional levels.
• Maximize/leverage credit support and commitment at store level. Develop annual marketing plan for stores to support business goals.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and 3+ years’ experience working in the Financial Services Field or Retail Store Management; or, in lieu of completed degree, HS diploma or equivalent and 5+ years' experience working in the Financial Services Field or Retail Store Management.
• Minimum of 3 years of field or outside sales experience.
• Minimum of 2 years Client Relationship Management experience.
• Minimum of 2 years’ Experience developing presentations and pitching to all levels of management.
• Proficiency with MS Word, Excel, and PowerPoint.
• Must live in Atlanta, GA or Charlotte, NC
• Willing to travel up to 75% of the time

Desired Characteristics:

• Participation in SYF’s Business Leadership Program
• Excellent negotiation and client relationship skills.
• Openness to coaching and ability to learn quickly.
• Customer focused mindset with ability to respond quickly to customer needs.
• Exceptional interpersonal communication skills (written, oral, nonverbal).
• Private Label Sales and Marketing experience will be a plus.
• Strong finance business/industry acumen

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: