Retail Program Manager Jobs in Austin, TX (NOW HIRING)

Amazon's Worldwide Grocery Stores (WWGS), Growth & Development team is searching for a Sr. Preventative Maintenance Program Manager to join our Facility Operations Support team. In this role, you will be responsible for developing, implementing, and managing comprehensive preventative maintenance programs across retail grocery operations. The Sr. Preventative Maintenance PM ensures optimal equipment performance, minimizes downtime, reduces operational costs, and maintains compliance with safety and regulatory standards.
Key job responsibilities
Program Development & Management:
- Design and implement preventative maintenance programs for refrigeration systems, HVAC, electrical systems, plumbing, and store equipment across multiple retail grocery locations.
- Develop maintenance schedules, standard operating procedures, and best practices to maximize equipment lifespan and minimize unplanned downtime.
- Create and maintain comprehensive asset management databases tracking equipment inventory, maintenance history, and performance metrics.
- Establish key performance indicators (KPIs) to measure program effectiveness and drive continuous improvement.
Vendor & Contractor Management:
- Manage relationships with third-party maintenance vendors and contractors, ensuring service level agreements are met.
- Negotiate contracts and pricing for maintenance services while maintaining quality standards.
- Conduct vendor performance reviews and implement corrective actions when necessary.
- Coordinate emergency repair services and ensure rapid response protocols are in place.
Budget & Cost Management
- Develop and manage annual preventative maintenance budgets across assigned locations.
- Analyze maintenance costs and identify opportunities for cost reduction without compromising quality or safety.
- Track and report on maintenance expenditures, providing variance analysis and recommendations.
- Evaluate return on investment for equipment upgrades and replacement decisions.
Compliance & Safety
- Ensure all maintenance activities comply with local, state, and federal regulations including OSHA, EPA, and FDA requirements.
- Maintain documentation for regulatory audits and inspections.
- Implement safety protocols for maintenance activities and ensure contractor compliance.
- Coordinate with Environmental Health & Safety teams on incident investigations and corrective actions.
Cross-Functional Collaboration:
- Partner with Store Operations, Facilities, and Real Estate teams to align maintenance programs with business objectives.
- Collaborate with Store Managers to address location-specific maintenance needs and concerns.
- Work with Finance teams on capital planning and equipment replacement strategies.
- Communicate program updates and performance metrics to senior leadership.
Technology & Innovation:
- Leverage computerized maintenance management systems (CMMS) to optimize scheduling and tracking.
- Identify and implement new technologies to improve maintenance efficiency and equipment monitoring.
- Evaluate predictive maintenance solutions and IT sensors for proactive equipment management.
- Drive digital transformation initiatives within the maintenance function.
A day in the life
- Balance strategic program management with tactical problem-solving.
- Spend approximately 40% of time on site visits, 30% on vendor/contractor management, 20% on data analysis and reporting, and 10% on compliance and documentation.
- Manage competing priorities across multiple locations simultaneously.
- Make quick decisions on repair vs. replace trade-offs.
- Build strong relationships with Store Managers, vendors, and cross-functional partners.
- Drive continuous improvement through data analysis and process optimization.
About the team
The Facilities Operations Team works to balance two priorities. First, we provide team members and customers with best-in-class support, maximizing equipment uptime, ensuring stores are safe and clean, and maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. We also ensure our facilities maintain regulatory compliance related to our building systems, hazardous materials, energy usage, permits and permits/licensing related to these systems. Second, we need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of our mission.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of driving process improvements experience
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- Knowledge of general AI tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 115,600.00 - 160,000.00 USD annually
USA, NY, Jersey City - 127,200.00 - 185,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually