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Retail Communications Jobs (NOW HIRING)

Lids

Communications Specialist

Indianapolis, IN · On-site

$51K - $67K/yr

Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and ...

Lids

Communications Specialist

Indianapolis, IN · On-site

$51K - $67K/yr

Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and ...

Alphabe Insight Inc

Communications Assistant

Hollywood, FL · On-site

$38K - $50K/yr

Consumer products and services through in-person campaigns, retail outreach, and events. Key Responsibilities: * Communicate product and service information to customers * Support promotional ...

Benjamin Moore & Co

Communications Specialist

Montvale, NJ · Hybrid

$55K - $74K/yr

Job Summary Benjamin Moore's Communications team plays a vital role in keeping employees and retailers informed, connected, and engaged. Reporting to the Communications Manager, the Communications ...

Paga

Communications Manager

Manhattan, NY · On-site

Paga.com); and Doroki (SME Retail - www.doroki.com). Paga has three licenses with the Central Bank ... Communication vehicles and platforms will include keynotes, blogs, videos, media opportunities ...

Cornell University

Communications Specialist

Ithaca, NY · On-site

$65K - $70K/yr

... retail brands. We invite you to follow this link to get more information about our benefits ... Communications/Marketing Level: E Pay Rate Type: Salary Pay Range: $65,447.00 - $74,056.00 Remote ...

Betterment

Director, Communications

New York, NY · On-site

$160K - $190K/yr

... retail investors and investment advisors as well as financial wellness solutions, including a ... As Director, Communications, you will own the strategic direction for external communications ...

Paga

Communications Manager

Manhattan, NY · On-site

Paga.com); and Doroki (SME Retail - www.doroki.com). Paga has three licenses with the Central Bank ... Communication vehicles and platforms will include keynotes, blogs, videos, media opportunities ...

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Retail Communications information

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$30K

$57.5K

$82.5K

How much do retail communications jobs pay per year?

As of Jul 4, 2026, the average yearly pay for retail communications in the United States is $57,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $65,500.00 per year, depending on experience, location, and employer.

How does a Retail Communications specialist typically collaborate with store teams to ensure consistent messaging across locations?

Retail Communications specialists work closely with store managers and regional leaders to relay company updates, campaign information, and brand guidelines. They often coordinate through regular calls, digital platforms, and on-site visits to provide training, gather feedback, and address communication gaps. This collaboration helps ensure that every store delivers a unified brand experience and that employees are well-informed about promotions or policy changes. Building strong relationships with store teams and understanding their unique challenges is essential for success in this role.

What is the role of retail communication?

Retail communication involves creating and delivering messages to customers to promote products, services, and brand awareness. It includes activities such as advertising, in-store signage, digital content, and customer engagement strategies, often requiring strong communication skills and knowledge of marketing tools. The role aims to enhance customer experience and drive sales within a retail environment.

What is Retail Communications?

Retail Communications refers to the strategies, tools, and processes used to facilitate effective information exchange within retail organizations. This includes communication between corporate offices and store teams, as well as interactions with customers through in-store signage, digital displays, and employee training. Effective retail communications ensure that staff are informed about promotions, policies, and product details, leading to better customer service and operational efficiency. It also encompasses technology solutions like intranets or communication platforms designed specifically for retail environments.

Is PR a high paying career?

Public relations (PR) careers can offer competitive salaries, especially for experienced professionals or those working in large organizations. Entry-level PR roles tend to have moderate pay, but salaries increase with experience, skills, and industry reputation.

What is the difference between Retail Communications vs Retail Sales Associate?

AspectRetail CommunicationsRetail Sales Associate
Primary RoleDevelops and manages communication strategies for retail brands and storesAssists customers in purchasing products and provides sales support
Required SkillsCommunication skills, marketing knowledge, brandingCustomer service, sales techniques, product knowledge
Work EnvironmentOffice settings, marketing departments, retail storesRetail stores, customer-facing environments
Common CertificationsMarketing certifications, communication degreesNone typically required, sales training often provided

Retail Communications focuses on creating and managing communication strategies to promote retail brands, while Retail Sales Associates directly engage with customers to drive sales. Both roles are essential in the retail industry but serve different functions and require distinct skill sets.

What is the highest paying communications job?

In retail communications, senior roles such as Communications Director or Vice President of Communications tend to have the highest salaries, often exceeding six figures. These positions typically require extensive experience, strategic planning skills, and leadership abilities within corporate or retail environments.

What is retail communication?

Retail communication involves the exchange of information between retail employees and customers, including product details, promotions, and service support. It requires strong communication skills, product knowledge, and often adherence to company messaging standards to ensure effective customer engagement.

What are the key skills and qualifications needed to thrive in Retail Communications, and why are they important?

Success in Retail Communications requires a background in marketing, public relations, or communications, often supported by a relevant degree and experience in retail environments. Familiarity with digital communication platforms, content management systems, and analytics tools such as Google Analytics or social media management software is highly valued. Excellent verbal and written communication, creativity, and adaptability are crucial soft skills for engaging diverse audiences and responding to shifting retail trends. These competencies ensure clear brand messaging, effective customer engagement, and a positive public image in a competitive marketplace.
More about Retail Communications jobs
What are the most commonly searched types of Retail Communications jobs? The most popular types of Retail Communications jobs are:
What states have the most Retail Communications jobs? States with the most job openings for Retail Communications jobs include:
What job categories do people searching Retail Communications jobs look for? The top searched job categories for Retail Communications jobs are:
Retail Communications jobs near you
Infographic showing various Retail Communications job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 7% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,489 per year, or $27.6 per hour.
Communications Specialist

Communications Specialist

Lids

Indianapolis, IN • On-site

$51K - $67K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Lids rating

5.9

Company rating: 5.9 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

54th of 102 rated fashion retailers

Job description

About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott's Cactus Jack, and Post Malone, creating a community where fans, fashion, and culture collide.
General Position Summary
The Communications Specialist plays a critical role in ensuring clear, consistent, and brand-aligned messaging from corporate leadership to store-level teams. This position supports top-down communication strategies that drive operational alignment, employee engagement, and execution of business initiatives across all retail locations.
Principle Duties and Responsibilities
  • Strategic Message Development
  • Craft clear, concise, and brand-aligned messages from corporate leadership to store-level employees.
  • Translate executive initiatives into actionable, easy-to-understand communications for frontline teams.
  • Use standardized templates and distribution lists to send mass communications to stores, DSMs, and regional leaders.
  • Internal Communication Management
  • Develop and distribute internal memos, newsletters, and updates to ensure consistent messaging across all retail locations.
  • Maintain communication calendars and ensure timely delivery of key messages, especially around promotions, policy changes, and operational updates.
  • Cross-Functional Collaboration
  • Partner with operations, HR, marketing, and training teams to align messaging and ensure consistency across departments.
  • Act as a liaison between the field and corporate office, gathering feedback and adjusting communication strategies accordingly.
  • Collaborate closely with the internal French translator to ensure all communications meet Quebec language standards and are communicated in a timely manner.
  • Content Creation and Editing
  • Draft and edit content for internal platforms, including SOPs, training materials, and leadership updates.
  • Ensure tone, clarity, and accuracy in all written communications.

Additional Principal Duties and Responsibilities
  • Field Communication Support
  • Provide guidance on how to communicate sensitive or urgent issues (e.g., system outages, recalls, policy enforcement).
  • Support store leaders in delivering consistent messaging to their teams.
  • Feedback and Reporting
  • Collect and analyze feedback from the field to improve communication effectiveness.
  • Track open rates, engagement, and task completion metrics to measure communication impact.
  • Professional Conduct
  • Support and adhere to all company policies, procedures, and guidelines.
  • Ability to work varying days and hours, based on business needs.
  • Perform other duties and projects as assigned.

Job Required Knowledge & Skills
  • Associate degree in business or related field, plus two years relevant experience or equivalent combination of education and experience.
  • A degree in Communications is an asset
  • Proven ability to perform both independently with minimal supervision, as well as be a collaborative team player.
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Suite and communication platforms (e.g., Teams, Outlook)
  • Ability to manage multiple projects in a fast-paced environment
  • Experience in retail operations or field communications is highly valued
  • Strong interpersonal skills.
  • Ability to thrive in a fast-paced work environment.
  • Ability to operate a computer, as well as maneuver relative software programs.
  • Sitting required for up to 100% of the daily work schedule.
  • Viewing a computer screen and working on a keyboard for up to 100% of the daily work schedule.
  • Ability and willingness to travel overnight for training and/or business meetings.

What We Offer
  • Comprehensive medical, dental, and vision coverage effective on your first day of employment
  • 401(k) plan with company match after 90 days, fully vested from day 1
  • 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
  • Paid Parental Leave
  • Competitive annual bonus opportunity
  • Generous employee discount and exclusive perks
  • Attractive paid time off package including holidays and floating holidays
  • Flexible summer hours opportunity for eligible employees
  • Ongoing career development and professional training, including discounted secondary education courses and certification reimbursement for select departments.
  • A collaborative, innovative, and team-oriented work environment
  • Early Wage Access options to provide added financial flexibility

Physical Demands & Requirements
  • Ability to constantly sit at a desk in a sedentary work environment
  • Ability to frequently communicate clearly and effectively, both verbally and in writing
  • Ability to view electronic/written materials and adjust focus when needed (i.e. computers screens, documents, etc.)
  • Ability to frequently use a computer, keyboard, mouse, and other standard office equipment.
  • Ability to occasionally stand and walk throughout the office.
  • Ability to occasionally lift or move items up to 15 pounds.
  • Ability to occasionally present information to small and large groups, including team members and leadership.
  • The noise level in the work environment is usually moderate.

Work Environment
  • Onsite office work environment.
  • Standard business hours from 8 a.m. - 5 p.m., flexibility may be provided upon request.

Reports To
  • Sr Manager, Operations

Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Notice to Applicants
In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, and other employment-related information.
Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.
Req ID: 24632

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About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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