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Retail Banking Associate Jobs in Indiana (NOW HIRING)

Woodforest Financial Group

Teller Retail Banker

Aurora, IN

$14.50 - $18.25/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest Financial Group

Teller Retail Banker

Corydon, IN

$14.25 - $17.75/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest Financial Group

Teller Retail Banker

Auburn, IN · On-site

$15 - $18.75/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest Financial Group

Teller Retail Banker

New Castle, IN · On-site

$14.50 - $18/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest Financial Group

Teller Retail Banker

Newburgh, IN

$15.25 - $19/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest Financial Group

Teller Retail Banker

Franklin, IN

$15 - $18.75/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Peoples Bank

Digital Relationship Banker

Merrillville, IN · On-site

$22.36 - $26.25/hr

High school diploma or equivalent required; an associate or bachelor's degree is preferred. * Minimum 2 years retail banking experience with customer onboarding, consumer account opening, and ...

Peoples Bank

Digital Relationship Banker

Merrillville, IN · On-site

$22.36 - $26.25/hr

High school diploma or equivalent required; an associate or bachelor's degree is preferred. * Minimum 2 years retail banking experience with customer onboarding, consumer account opening, and ...

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Retail Banking Associate information

What does a Retail Banking Associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a Retail Banking Associate, and why are they important?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

What are some common challenges Retail Banking Associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.
What are the most commonly searched types of Retail Banking jobs in Indiana? The most popular types of Retail Banking jobs in Indiana are:
What are popular job titles related to Retail Banking Associate jobs in Indiana? For Retail Banking Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Retail Banking Associate jobs in Indiana look for? The top searched job categories for Retail Banking Associate jobs in Indiana are:
What cities in Indiana are hiring for Retail Banking Associate jobs? Cities in Indiana with the most Retail Banking Associate job openings:
Retail Banking Associate jobs near you
Teller Retail Banker

Teller Retail Banker

Woodforest Financial Group

Greenwood, IN

$15.25 - $19/hr

Full-time

Posted 15 days ago

Woodforest National Bank rating

6.9

Company rating: 6.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

115th of 149 rated banks

Job description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:

  • Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
  • Processing transactions, opening accounts, and performing account maintenance.
  • Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
  • Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.
Minimum Qualifications/Experience:
  3 years of relevant and transferrable sales and/or customer service experience;
   OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service experience;
   OR a Bachelor's degree.
  Previous instore banking experience is preferred, but not required.
  Must be positive and engaging.
Formal Education & Certification:
  High School Diploma or equivalent required.
Work Status:
  Full-time.
Supervisory Responsibility:
  No.
Travel:
  Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.
Working Conditions:
  Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

What Woodforest National Bank employees say

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Benefits

Hours and flexibility

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About Woodforest National Bank

Sourced by ZipRecruiter

Woodforest National Bank, based in The Woodlands, Texas, USA, is a full-service community bank that operates in the banking and financial services industry. Founded in 1980, it has evolved from a single bank in Houston, Texas, to a nationally recognized and reputed bank with branches in 17 states across the U.S. The bank provides a variety of financial services like personal banking, wealth management, insurance services, treasury management, and corporate and commercial banking. Woodforest is committed to "Earn your trust every day, in all we do" that shapes their numerous strategies and decisions.

Industry

Commercial banking

Company size

1,001 - 5,000 Employees

Headquarters location

The Woodlands, TX, US

Year founded

1980

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