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Director Retail Banking Jobs in Indiana (NOW HIRING)

Centier

Director of Commercial & Industrial

Carmel, IN · On-site

The Director of Commercial & Industrial (C&I) provides strategic leadership and oversight of the ... Foster collaboration across Credit, Treasury Management, Retail Banking, Wealth Management, and ...

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Director Retail Banking information

What does a director of retail banking do?

A Director of Retail Banking oversees the operations and strategic direction of a bank's retail banking division. This includes managing branch networks, developing retail banking products and services, ensuring customer satisfaction, and driving business growth. They are responsible for achieving sales targets, ensuring regulatory compliance, and leading teams of branch managers and staff. The role also involves analyzing market trends and implementing initiatives to enhance the customer experience.

What are the key skills and qualifications needed to thrive as a director of retail banking?

To thrive as a Director of Retail Banking, you need strong leadership skills, in-depth knowledge of banking operations, financial products, regulatory compliance, and typically a degree in finance, business, or a related field. Familiarity with core banking systems, CRM software, and regulatory reporting tools, along with relevant certifications such as Certified Retail Banker (CRB), is often required. Exceptional communication, strategic thinking, and people management skills help drive team performance and customer satisfaction. These competencies are essential for ensuring operational excellence, regulatory adherence, and sustainable growth in a competitive retail banking environment.

How does a director of retail banking typically collaborate with branch managers and other department leaders?

A Director of Retail Banking works closely with branch managers to set performance targets, ensure regulatory compliance, and implement strategic initiatives across branches. They regularly coordinate with leaders from departments such as marketing, risk management, and operations to align retail banking services with overall business objectives. This collaboration often involves cross-functional meetings, sharing best practices, and jointly addressing challenges such as improving customer experience or launching new products. Effective communication and partnership are essential for driving consistent results and fostering a cohesive team environment.

What is the difference between Director Retail Banking vs Branch Manager?

AspectDirector Retail BankingBranch Manager
ResponsibilitiesOversees multiple branches, develops retail banking strategies, manages regional performanceManages daily branch operations, supervises staff, ensures customer service standards
Required CredentialsBachelor's degree, extensive banking experience, leadership skillsBachelor's degree, banking or finance experience, customer service skills
Work EnvironmentRegional or corporate office, strategic planning focusIndividual branch, operational focus
Industry UsageCommonly used in large banks and financial institutionsUsed across various banking institutions for branch-level management

The main difference between a Director Retail Banking and a Branch Manager lies in scope and responsibilities. The Director Retail Banking focuses on strategic oversight across multiple branches and regional performance, while the Branch Manager handles daily operations within a single branch. Both roles require banking experience and leadership skills, but the Director role involves higher-level planning and management.

What are the most commonly searched types of Retail Banking jobs in Indiana?

The most popular types of Retail Banking jobs in Indiana are:

What are popular job titles related to Director Retail Banking jobs in Indiana?

For Director Retail Banking jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Retail Banking jobs in Indiana look for?

The top searched job categories for Director Retail Banking jobs in Indiana are:

What cities in Indiana are hiring for Director Retail Banking jobs?

Cities in Indiana with the most Director Retail Banking job openings:

Director Retail Banking jobs near you

Director of Commercial & Industrial

Centier Bank

Merrillville, IN • On-site

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.
A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.
What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?
What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.
SUPERVISORY RESPONSIBILITIES - Works closely with Market Presidents, Commercial Bankers, Credit Administration
SUMMARY: The Director of Commercial & Industrial (C&I) provides strategic leadership and oversight of the bank's C&I lending platform. In partnership with the Head of Community Banking and Market Presidents, this role drives disciplined portfolio growth, assists with relationship strategies, maintains strong credit quality, and ensures consistent execution of the bank's C&I strategy across all markets.
The Director works closely with C&I Commercial Bankers and Credit Administration to ensure sound underwriting, proactive risk management, and compliance with regulatory and credit standards. This position also aligns C&I lending with Treasury, Retail, Wealth Management, and Operations to deliver comprehensive financial solutions.
A critical focus of the role is providing clear, concise direction to lending teams that improves speed to market, reinforces relationship-based banking and strengthens the bank's competitive position. Location - to be determined.
Essential Duties & Responsibilities:
Strategy & Portfolio Leadership
  • Develop and execute the C&I lending strategy aligned with growth, profitability, and risk objectives.
  • Partner with Market Presidents to identify market-specific opportunities and set production goals.
  • Advance relationship-based banking strategies that deepen client engagement, expand referral networks, and drive long-term, multi-product client relationships.
  • Monitor portfolio performance, diversification, and concentration limits.

Credit Oversight & Risk Management
  • Ensure consistent underwriting standards and adherence to credit policy.
  • Collaborate with Credit Administration on structuring and approval of complex C&I transactions.
  • Identify and proactively address emerging portfolio risks.

Business Development & Market Expansion
  • Support C&I Commercial Bankers in expanding market presence and deepening key relationships.
  • Represent the bank in industry and professional organizations

Organization Alignment
  • Foster collaboration across Credit, Treasury Management, Retail Banking, Wealth Management, and Operations.
  • Serve as a liaison between C&I teams and executive leadership to ensure strategic alignment.

Leadership & Talent Development
  • Promote a collaborative, accountable, client-focused culture.
  • Support recruiting, training, and succession planning for Cl&I talent.
  • Expand lender knowledge of secondary-market products in coordination with Syndications.

Operational Excellence
  • Participate in internal and external loan reviews.
  • Ensure timely, accurate reporting of portfolio performance and pipeline activity.
  • Support process and technology initiatives to enhance efficiency and client experience.
  • Desired outcome - disciplined C&I growth, consistent credit execution, enhanced speed to market, and strong alignment across the enterprise.

Knowledge, Skills and Abilities:
  • Proven track record of driving profitable loan growth while maintaining strong credit quality.
  • Deep understanding of C&I business and market penetration, lending structures, and regulatory requirements.
  • Exceptional leadership, relationship management, and communication skills.
  • Ability to lead through influence, fostering alignment across diverse business functions.
  • Ability to coach and train others on credit analysis and writing loan presentations.
  • Desired Outcome: Disciplined C&I growth, consistent credit execution, enhanced speed to market, and strong alignment across the enterprise.

Minimum Qualifications:
  • Bachelor's degree in Finance, Business, or a related field required.
  • MBA or Graduate Banking Degree preferred
  • 10-15 years of progressive experience in C&I lending, including leadership of multi-market teams

What do I do now?
  • Apply with us!
  • Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.
Equal Opportunity Employer/Disability/Veteran
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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