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Response Jobs (NOW HIRING)

Maryland Department of Transportation

MD

$52K - $82K/yr

Emergency Response Technicians (ERT) provide guidance and advice to Emergency Traffic Patrol (ETP) operators, perform traffic control at incident scenes, assist disabled motorists, and report real ...

RIVIDIUM

Incident Response Analyst

Alexandria, VA

RiVidium is seeking an Incident Response Analyst to support our planned MODES III team supporting Military Community and Family Policy (MC&FP). This role supports IT, Cybersecurity, and Data ...

USES GROUP

Emergency Response Technician

Chalmette, LA

$16.75 - $22/hr

Emergency Response Technician Are you searching for a career where safety, growth, and a positive workplace culture matter? Look no further than USES Group! Located in Chalmette, LA, we're hiring ...

Sygnia

Incident Response Expert

Manhattan, NY · On-site +1

Support response efforts for major cybersecurity incidents, collaborating closely with internal and external security and IT teams. * Perform threat hunting activities in client environments to ...

Whoop

Incident Response Lead

Boston, MA · On-site

$130K - $170K/yr

We are seeking a Incident Response Lead to drive security incident response across the enterprise. In this role, you will serve as the primary internal escalation point and hands-on responder for ...

KPMG

Manager, Incident Response

Philadelphia, PA

Lead and manage cyber incident response activities, including triage, containment, eradication, and recovery efforts for client incidents * Oversee and coordinate incident investigations across cyber ...

Crowe LLP

Incident Response Manager

Sarasota, FL · On-site

Incident Response Manager Position Summary The Incident Response Manager serves as a senior technical leader responsible for managing complex cybersecurity incident response engagements, mentoring ...

Crowe

Incident Response Manager

Chicago, IL · On-site

The Incident Response Manager will be responsible for managing complex cybersecurity incident response engagements, mentoring incident responders, and serving as a trusted advisor to clients during ...

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Response information

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How much do response jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for response in the United States is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Response vs Customer Service Representative?

AspectResponseCustomer Service Representative
Required credentialsTypically no formal degree, may require training in communication or specific toolsHigh school diploma or equivalent; often requires customer service training
Work environmentCall centers, online chat, email supportRetail stores, call centers, corporate offices
Employer and industry usageUsed across various industries for handling inquiries and issuesCommon in retail, telecom, banking, and service sectors
Common search and comparison intentUnderstanding job roles, responsibilities, and requirementsLooking for customer support roles, job duties, and qualifications

Response roles focus on addressing specific inquiries or issues, often via digital channels, with minimal formal credentials. Customer Service Representatives handle broader customer interactions, including sales and support, typically requiring more extensive training. Both roles are vital in customer support but differ in scope and work environment.

What are the key skills and qualifications needed to thrive as a Response Coordinator, and why are they important?

To thrive as a Response Coordinator, you need expertise in emergency management, risk assessment, and incident response, often supported by a relevant degree or certifications like FEMA ICS. Familiarity with crisis management software, communication platforms, and reporting systems is typically required. Strong leadership, quick decision-making, and effective communication skills set outstanding professionals apart. These abilities are crucial for coordinating resources and ensuring efficient, timely responses during critical situations.

What are some common challenges faced by professionals in response roles, and how can they be addressed?

Professionals in response roles, such as incident response or emergency response, often encounter challenges like high-pressure decision-making, rapidly changing situations, and the need for quick communication with diverse teams. To address these challenges, it's important to maintain clear protocols, participate in regular training and simulations, and develop strong teamwork and communication skills. Collaborating closely with other departments and practicing effective stress management can also help ensure a successful response during critical incidents.

What are response jobs?

Response jobs typically refer to positions involved in handling and managing replies or actions in reaction to specific events or inquiries. These roles can be found in fields such as emergency services, customer support, or incident management, where quick and effective responses are crucial. Individuals in response jobs are responsible for assessing situations, making decisions, and communicating solutions or actions to resolve issues. The main goal is to ensure timely and appropriate handling of situations to minimize negative impacts. Common titles include emergency response coordinator, customer response specialist, and incident response analyst.
More about Response jobs
What cities are hiring for Response jobs? Cities with the most Response job openings:
What are the most commonly searched types of Response jobs? The most popular types of Response jobs are:
What states have the most Response jobs? States with the most job openings for Response jobs include:
Response jobs near you
Infographic showing various Response job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,907 per year, or $20.6 per hour.

Incident Response Coordinator

Trend Micro Incorporated

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAI™, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.
Location: The position is located at our U.S. Headquarters in Las Colinas, TX and requires in-office presence three days per week.
Position Summary:
The Incident Response Coordinator is a role for those experienced with leading, managing and coordinating cybersecurity incident response activities. This role serves as a single point of contact for customers during Incident Response engagements, ensuring timely communications, effective incident management, and efficient stakeholder coordination. The coordinator works closely with Incident Response analysts, senior leadership, legal, and other relevant parties to ensure that proper service delivery is performed and efficiently executed.
Responsibilities:
  • Apply experience in cybersecurity incident response to lead and oversee all phases of incident management, ensuring effective coordination, communication with stakeholders, expectation management, and successful closure.
  • Serve as the single point of contact for incident escalations and status updates.
  • Maintain situational awareness across multiple incidents and prioritize response efforts.
  • Facilitate cross-functional collaboration among technical, legal, compliance, and executive teams.
  • Organize tasks, tools, objectives, decisions, and actions for reporting and post-incident analysis.
  • Identify and track security posture enhancements for Trend Micro customers.
  • Coordinate with internal teams for post-incident activities.

Qualifications:
  • Experience: 2+ years of experience in incident or project management, SOC operations management, or cybersecurity coordination.
  • Education: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent experience).

Skills & Competencies:
  • Extensive experience in directing and coordinating cybersecurity incident response in high-pressure, fast-paced environments.
  • Strong understanding of security incident response frameworks (e.g., NIST 800-61, SANS).
  • Excellent organizational and communication skills under pressure.
  • Ability to coordinate multiple workstreams and stakeholders simultaneously.
  • Familiarity with SIEM tools, EDR platforms, forensic processes, and threat intelligence sources.
  • Analytical mindset and attention to detail in documenting and tracking incidents.

Work Environment:
  • On-call participation during major incidents or outside business hours as required, including weekends and holidays.
  • Must be located in the Dallas-Fort Worth area.
  • Must be willing to report in-office 3 days a week.

DEI Commitment:
Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.
What We Offer You:
You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.
  • Comprehensive medical, dental and vision insurance
  • Life insurance
  • Short & Long Term Disability
  • Pre-partum, maternity, parental and medical leave
  • Mental Health Wellness Program
  • Adoption Assistance
  • Wellness Incentive
  • Pet Insurance
  • 401(k) with company match
  • Paid Time Off
  • 14 Annual Holidays
  • Tuition Assistance
  • Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.
Be Passionate. Be Innovative. Be a Trender.
This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa)
#LI-JL1
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

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