We are seeking a hands-on Cyber Incident Response Analyst to join a steadily maturing incident response program. In this role, you will be part of a global team operating in a followthesun model ...
We are seeking a hands-on Cyber Incident Response Analyst to join a steadily maturing incident response program. In this role, you will be part of a global team operating in a followthesun model ...
SBS is seeking an experienced Incident Response Analyst to support the protection of enterprise systems, networks, and data. This role is responsible for identifying, analyzing, and responding to ...
SBS is seeking an experienced Incident Response Analyst to support the protection of enterprise systems, networks, and data. This role is responsible for identifying, analyzing, and responding to ...
About the Role The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash's global workforce ...
About the Role The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash's global workforce ...
The Bilingual Global Incident Response (GIR) Analyst will be responsible for the following: * Conduct analysis of artifacts to determine methods of intrusion and best course of resolution while ...
Quick apply
The Bilingual Global Incident Response (GIR) Analyst will be responsible for the following: * Conduct analysis of artifacts to determine methods of intrusion and best course of resolution while ...
NTT DATA North America is a leading business and technology services provider, and they are seeking an Incident Response Technician - Bilingual English/Japanese to join their team. The role involves ...
NTT DATA North America is a leading business and technology services provider, and they are seeking an Incident Response Technician - Bilingual English/Japanese to join their team. The role involves ...
Incident Response Technician - Bilingual English/Japanese
Tempe, AZ · On-site
$97K - $130K/yr
We are currently seeking a Incident Response Technician - Bilingual English/Japanese to join our team in Tempe, Arizona (US-AZ), United States (US). Role Responsibilities * Conduct analysis of ...
Incident Response Technician - Bilingual English/Japanese
Tempe, AZ · On-site
$97K - $130K/yr
We are currently seeking a Incident Response Technician - Bilingual English/Japanese to join our team in Tempe, Arizona (US-AZ), United States (US). Role Responsibilities * Conduct analysis of ...
Incident Response Technician - Bilingual English/Japanese
Tempe, AZ · On-site
$97K - $130K/yr
We are currently seeking a Incident Response Technician - Bilingual English/Japanese to join our team in Tempe, Arizona (US-AZ), United States (US). Role Responsibilities * Conduct analysis of ...
Incident Response Technician - Bilingual English/Japanese
Tempe, AZ · On-site
$97K - $130K/yr
We are currently seeking a Incident Response Technician - Bilingual English/Japanese to join our team in Tempe, Arizona (US-AZ), United States (US). Role Responsibilities * Conduct analysis of ...
Incident Response Manager, Security Operations Group | Worldwide Operations Security
Goodyear, AZ · On-site
As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity ...
New
Incident Response Manager, Security Operations Group | Worldwide Operations Security
Goodyear, AZ · On-site
As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity ...
New
Incident Response Manager, Security Operations Group | Worldwide Operations Security
Goodyear, AZ · On-site
As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity ...
New
Incident Response Manager, Security Operations Group | Worldwide Operations Security
Goodyear, AZ · On-site
As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity ...
New
Incident Response Technician - Bilingual English/Japanese
Tempe, AZ · On-site
$97K - $130K/yr
We are currently seeking a Incident Response Technician - Bilingual English/Japanese to join our team in Tempe, Arizona (US-AZ), United States (US). Role Responsibilities * Conduct analysis of ...
Incident Response Technician - Bilingual English/Japanese
Tempe, AZ · On-site
$97K - $130K/yr
We are currently seeking a Incident Response Technician - Bilingual English/Japanese to join our team in Tempe, Arizona (US-AZ), United States (US). Role Responsibilities * Conduct analysis of ...
Incident Response Manager, Security Operations Group | Worldwide Operations Security
Goodyear, AZ · On-site
As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity ...
New
Incident Response Manager, Security Operations Group | Worldwide Operations Security
Goodyear, AZ · On-site
As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity ...
New
Incident Response Analyst- Intermediate * Ft Huachuca, Arizona Current active DoD Secret clearance required SBS is seeking an experienced Incident Response Analyst to support the protection of ...
Incident Response Analyst- Intermediate * Ft Huachuca, Arizona Current active DoD Secret clearance required SBS is seeking an experienced Incident Response Analyst to support the protection of ...
As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity ...
New
As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity ...
New
Strong Incident Response knowledge and experience * Theoretical and practical knowledge with Mac OS, Linux, Windows operating systemsand clouds such as AWS * Experience with security data collection ...
Strong Incident Response knowledge and experience * Theoretical and practical knowledge with Mac OS, Linux, Windows operating systemsand clouds such as AWS * Experience with security data collection ...
Strong Incident Response knowledge and experience * Theoretical and practical knowledge with Mac OS, Linux, Windows operating systems and clouds such as AWS * Experience with security data collection ...
Strong Incident Response knowledge and experience * Theoretical and practical knowledge with Mac OS, Linux, Windows operating systems and clouds such as AWS * Experience with security data collection ...
The Global Director of Autonomous Incident Response and Forensic Analysis leads the strategy, execution, and continuous improvement of a 24/7 global incident response (IR) and digital forensics ...
The Global Director of Autonomous Incident Response and Forensic Analysis leads the strategy, execution, and continuous improvement of a 24/7 global incident response (IR) and digital forensics ...
Emergency Response Team (ERT) Security Officer Location: Residential Behavioral Health Homes - Arizona Company: Brothers and Keepers Corp. Start Date: July 1st, 2025. ASAP Pay Rate: $20/hour About Us:
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Emergency Response Team (ERT) Security Officer Location: Residential Behavioral Health Homes - Arizona Company: Brothers and Keepers Corp. Start Date: July 1st, 2025. ASAP Pay Rate: $20/hour About Us:
Emergency Response Team (ERT) Security Officer Location: Residential Behavioral Health Homes - Arizona Company: Brothers and Keepers Corp. Start Date: July 1st, 2025. ASAP Pay Rate: $20/hour About Us:
Quick apply
Emergency Response Team (ERT) Security Officer Location: Residential Behavioral Health Homes - Arizona Company: Brothers and Keepers Corp. Start Date: July 1st, 2025. ASAP Pay Rate: $20/hour About Us:
Pay Range: $21.00-$24.00 Hourly. -- Hours: 2000 hours to 0600 Wednesday-Saturday- This position is located in Phoenix, AZ . We're seeking an operations-minded problem solver who can triage multiple ...
Pay Range: $21.00-$24.00 Hourly. -- Hours: 2000 hours to 0600 Wednesday-Saturday- This position is located in Phoenix, AZ . We're seeking an operations-minded problem solver who can triage multiple ...
Pay Range: $21.00-$24.00 Hourly. -- Hours: 2000 hours to 0600 Wednesday-Saturday- This position is located in Phoenix, AZ . We're seeking an operations-minded problem solver who can triage multiple ...
Quick apply
Pay Range: $21.00-$24.00 Hourly. -- Hours: 2000 hours to 0600 Wednesday-Saturday- This position is located in Phoenix, AZ . We're seeking an operations-minded problem solver who can triage multiple ...
Response information
What is the difference between Response vs Customer Service Representative?
| Aspect | Response | Customer Service Representative |
|---|---|---|
| Required credentials | Typically no formal degree, may require training in communication or specific tools | High school diploma or equivalent; often requires customer service training |
| Work environment | Call centers, online chat, email support | Retail stores, call centers, corporate offices |
| Employer and industry usage | Used across various industries for handling inquiries and issues | Common in retail, telecom, banking, and service sectors |
| Common search and comparison intent | Understanding job roles, responsibilities, and requirements | Looking for customer support roles, job duties, and qualifications |
Response roles focus on addressing specific inquiries or issues, often via digital channels, with minimal formal credentials. Customer Service Representatives handle broader customer interactions, including sales and support, typically requiring more extensive training. Both roles are vital in customer support but differ in scope and work environment.
What are the key skills and qualifications needed to thrive as a Response Coordinator, and why are they important?
What are some common challenges faced by professionals in response roles, and how can they be addressed?
What are response jobs?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
Avnet rating
7.2
Based on 10 frontline employees who took The Breakroom Quiz
213th of 399 rated retail wholesalers
Job description
Who We Are:
At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.
Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!
Applicant must be a U.S. Person (for example, a U.S. citizen or lawful permanent resident / green card holder) eligible to access Controlled Unclassified Information (CUI)
Job Summary:
We are seeking a hands-on Cyber Incident Response Analyst to join a steadily maturing incident response program. In this role, you will be part of a global team operating in a followthesun model across regions, supporting incident response through coordinated handoffs. The team operates on the CrowdStrike platform across EDR, NGSIEM, SOAR, case management, and Charlotte AI, working closely with an externally managed SOC to support escalated investigations. As we continue integrating AI capabilities into the platform, lowerlevel triage work is handled automatically, allowing analysts to focus on deeper investigation, threat hunting, reporting, and improving how incidents are detected and handled.
Principal Responsibilities:
- Incident Investigation: Investigates and responds to escalated cybersecurity incidents, including validation, scoping, containment, and recovery, while determining root cause, scope, and business impact.
- Threat Analysis and Correlation: Analyzes activity across endpoint, network, cloud, and identity systems and correlates data across EDR, SIEM, and other telemetry sources to understand attacker behavior.
- SOC Escalation Support: Serves as an escalation point for SOC analysts by guiding investigations, improving triage quality, and helping ensure consistency in analysis.
- Threat Hunting: Performs proactive threat hunting using structured queries, threat intelligence, and observed activity to identify suspicious behavior beyond alert-driven detection.
- Detection and Response Improvement: Identifies detection gaps and contributes to improving detections, use cases, workflows, and overall response quality.
- Documentation and Reporting: Maintains incident response playbooks, procedures, and investigation documentation, and develops clear incident reports and executive summaries for both technical and non-technical audiences.
- Incident Coordination: Takes ownership of investigative workstreams during complex incidents and, when needed, assumes the role of incident commander until relieved by senior staff.
- Post-Incident Review: Participates in post-incident reviews and contributes to applying lessons learned to improve future detection and response.
- Other duties as assigned
Distinguishing Characteristics:
- Investigation Depth: Demonstrates the ability to perform full investigations, including scoping, timeline reconstruction, root cause identification, and impact assessment.
- Tool Proficiency: Experience operating within EDR and SIEM platforms and using multiple telemetry sources to conduct investigations.
- CrowdStrike Experience: Hands-on experience with the CrowdStrike Falcon platform (EDR, NG-SIEM, Fusion, or related modules) and familiarity with Falcon Query Language or LogScale is strongly preferred.
- Threat Hunting Capability: Experience performing proactive threat hunting and identifying activity outside of alert-driven workflows.
- Multi-Source Correlation: Ability to correlate activity across endpoint, identity, network, and cloud systems without relying on a single tool.
- Framework Awareness: Familiarity with MITRE ATT&CK and structured incident response practices aligned to frameworks such as NIST 800-61 Rev. 3.
- Process Improvement Mindset: Experience improving detections, playbooks, or response workflows based on investigation findings and recurring patterns.
- Incident Ownership: Demonstrates the ability to take ownership during incidents and contribute to coordination or leadership of response activities.
- Communication: Strong written and verbal communication skills, including the ability to clearly explain what is happening, what it means, and what needs to happen next during active incidents.
- Collaboration: Ability to work effectively with SOC, engineering, infrastructure, and security teams to investigate and remediate threats.
Work Experience:
- Typically 1 to 3 years with bachelor's or equivalent.
Education and Certification(s):
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
- Relevant certifications preferred but not required
#LI-AMER
What We Offer:
Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.
Generous Paid Time Off
401K and Pension Plan
Paid Holidays
Family Support (Paid Leave, Surrogacy, Adoption)
Medical, Dental, Vision, and Life Insurance
Long-term and Short-term Disability Insurance
Health Savings Account / Flexible Spending Account
Education Assistance
Employee Development Resources
Employee Wellness, Leadership Development and Mentorship Programs
Benefits listed above may vary depending on the nature of your employment with Avnet.
This position will have access to ITAR product and therefore be authorized to access product. This position requires the employee to be a U.S. Citizen or National, or a lawful permanent resident as defined by 8 U.S.C. 1101(a)(20), or a protected individual as defined by 8 U.S.C. 1324b(a)(3).
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.
About Avnet
Sourced by ZipRecruiter
Industry
It services
Company size
10,000+ Employees
Headquarters location
Phoenix, AZ, US
Year founded
1921