Resolution Manager Jobs in Riverside, CA (NOW HIRING)

Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If you, Original Tommy’s Hamburgers is looking for you to join our outstanding team! The candidate we are looking for should be able to perform the essential duties and responsibilities include proficiency in the following restaurant duties:

General management of the staff including hiring, training, coaching, directing performance, addressing under-performance, status changes, promotions, rate changes and terminations; customarily and regularly directs the work of two or more other employees

Management of maintaining staff levels through recruiting, interviewing, completing pre-employment screening process and hiring new crew members to ensure restaurant has adequate coverage for business operations

Ensure store labor costs are managed through unit staff scheduling, adjustment of hours based upon revenue, crew meal periods and rest break management, complete timeclock alterations, ensure employees sign and approve daily break logs and timeclock punches

Conduct crew training; new hires, food preparation certifications, conduct regular observations and complete checklist for new hires and transferred employees, quarterly safety meetings

Complete operational duties including; daily and monthly closing paperwork, food inventory, food orders, disposal of expired food, daily revenue reconciliation, weekly invoice reconciliation, daily supply inventory, place supply orders, weekly and monthly inventory audits, print and distribute restaurant reports to appropriate parties

Conduct cash management duties including; register audits, cash management and orders from security guard company, daily safe audit, bank deposit preparation, sign bank deposit documentation from security guard pick-up,

Manage the store Point of Sale System; add/delete employees, wage adjustments, crew & manager cards, key activation, inventory cost adjustments, report analysis

Ensure all crew members successfully complete Tommy’s Training Programs based upon position, lead safety and crew meetings and maintain all applicable documentation

Optimize profits by controlling food, beverage, supply and labor costs; increase sales by ensuring guest satisfaction and prompt problem resolution

Management of employee personnel files, labor law compliance and ensure safety and food certifications are current and properly documented

Ensures staff is aware of and complies with security and surveillance practices

Supervise and ensure the maintenance upkeep of equipment is to OSHA, state, federal and Company standards; refrigeration, HVAC, fire extinguishers, equipment cleaning services

Resolve customer incidents, complaints; responsible for Secret Shopper results by ensuring customer experience is to Tommy’s standard

Responsible for overall standards of the restaurant per the Visitation Checklist

Competent and knowledgeable with the duties of crew members, crew leads, assistant managers

Customarily and regularly exercises discretion and independent judgement in all aspects of the management of the Tommy’s restaurant operations assigned to manage

Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion

Demonstrate a high degree of professionalism in communication, attitude and teamwork

Demonstrate a high level of quality of work, attendance and appearance

Adhere to all Company policies, procedures and safety regulations

Adhere to all local, state and federal laws

Perform other duties assigned by manager related to your position

What’s in it for you?

Medical Benefits

Dental Benefits

Bonus Program

Other Incentives

Vacation

Sick Leave

Employee Meal Program

Growth Opportunities

CalSavers

Tommy's Hamburgers is an Equal Opportunity Employer. Tommy's Hamburgers does not discriminate on the basis on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualified, merit, and business need.

5-7 years of relevant experience