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Residential Program Manager Jobs in Chicago, IL (NOW HIRING)

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Residential Program Manager information

See Chicago, IL salary details

$36.6K

$70.9K

$118K

How much do residential program manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for residential program manager in Chicago, IL is $70,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $71,100.00 per year, depending on experience, location, and employer.

What does a residential program manager do?

A Residential Program Manager oversees the daily operations of residential facilities, such as group homes or assisted living centers, ensuring that residents receive appropriate care and support. They supervise staff, develop and implement program policies, manage budgets, and ensure compliance with regulations. Residential Program Managers also work closely with residents and their families to address concerns and promote a safe, supportive environment.

What does a residential program manager do?

A residential program manager is responsible for the oversight of a residential services program. In this role, your responsibilities are to manage the execution of the program, hire and supervise the employees for the program, and ensure that the treatment of the members of the program is excellent. Additionally, your duties may require you to evaluate and review the plan and employees and recommend ways to improve employee services or the program in general. You coordinate the development and implementation of the program, manage the responsibilities of the employees, and monitor program participant reactions and outlook.

What are the key skills and qualifications needed to thrive as a residential program manager, and why are they important?

To thrive as a Residential Program Manager, you need a background in social services or related fields, experience in program management, and often a relevant degree such as social work or psychology. Familiarity with case management software, regulatory compliance systems, and incident reporting tools is typically required. Strong leadership, conflict resolution, and communication skills help foster a positive environment for both staff and residents. These skills and qualities are crucial for ensuring effective program delivery, regulatory adherence, and the well-being of residents in residential settings.

What are some common challenges faced by residential program managers, and how can they be addressed?

Residential Program Managers often navigate challenges such as balancing administrative duties with direct support to residents, managing diverse staff teams, and ensuring compliance with regulatory standards. Effective communication, strong organizational skills, and ongoing staff training are key to overcoming these obstacles. Building a supportive team culture and staying current on industry best practices can also help foster a positive environment for both residents and staff.

What is the difference between Residential Program Manager vs Case Manager?

AspectResidential Program ManagerCase Manager
CredentialsRelevant certifications (e.g., CPR, first aid), sometimes a degree in social work or related fieldSimilar certifications, often with a degree in social work, counseling, or related fields
Work EnvironmentOversees residential facilities, manages staff, and ensures program complianceWorks directly with clients to coordinate services and support
Employer & Industry UsageUsed in residential treatment centers, group homes, and community programsCommon in healthcare, social services, and community agencies

While both roles focus on supporting individuals in care settings, the Residential Program Manager oversees the entire residential program and staff, ensuring operational success. The Case Manager works directly with clients to coordinate services and support their individual needs.

What is the average salary for a residential program manager?

The average salary for a residential program manager typically ranges from $45,000 to $70,000 per year, depending on experience, location, and the size of the organization. Salaries may also include benefits such as health insurance and paid time off, and the role often requires strong leadership and case management skills.
More about Residential Program Manager jobs

What are the most commonly searched types of Residential Program jobs in Chicago, IL?

The most popular types of Residential Program jobs in Chicago, IL are:

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For Residential Program Manager jobs in Chicago, IL, the most frequently searched job titles are:

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Cities near Chicago, IL with the most Residential Program Manager job openings:

Residential Program Manager jobs near you
Infographic showing various Residential Program Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $70,831 per year, or $34.1 per hour.

Retail Sales Program Manager

ARS-Rescue Rooter

Schaumburg, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Company Name
ARS-Rescue Rooter
Overview
Full-time, year-round work
American Residential Services (ARS) is the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, employing more than 7,000 professionals nationwide. With over 45 years of experience, ARS delivers trusted home comfort solutions to homeowners across the country.
We are seeking a results-driven Retail Program Manager to oversee our retail lead generation program inside national home improvement stores. This role leads a team responsible for generating residential HVAC service and system replacement leads through customer engagement in retail environments.
What We Offer
  • Insurance available after 31 days of employment
  • Take-home company vehicle / fuel / vehicle maintenance
  • Low-cost medical insurance options starting at $5/week
  • Dental and vision insurance options
  • Health Savings Account (HSA) or Flexible Spending Account (FSA)
  • 401(k) with company match
  • Paid time off and holiday pay
  • Company-paid life insurance
  • Career growth opportunities within a national service organization

Responsibilities
As a Retail Program Manager, you will lead the retail sales team responsible for promoting HVAC services, heating and air conditioning consultations, and indoor air quality solutions.
  • Recruit, train, and manage team members in the retail HVAC lead generation program
  • Manage daily and weekly associate performance, schedules, and activities to achieve lead generation goals
  • Hold regular team meetings to train, motivate, and support retail associates
  • Provide coaching, performance feedback, and leadership support to retail team members
  • Develop and implement sales strategies to increase HVAC lead generation and retail performance
  • Spend approximately 60-65% of time in the field supporting retail associates and store partnerships
  • Build relationships with retail store managers and home services teams
  • Track and report key performance metrics including leads generated, staffing levels, and retail program performance
  • Organize store events, promotions, and contests to increase customer engagement and lead activity
  • Provide technical updates and training regarding HVAC products, indoor air quality solutions, and seasonal promotions

Qualifications
What You'll Bring
  • High school diploma or GED required
  • Minimum of two years of demonstrated sales experience
  • Prior experience managing retail teams or field sales teams preferred
  • Strong leadership, communication, and organizational skills
  • Ability to work evenings and weekends as needed
  • Strong customer engagement and sales coaching skills
  • Ability to interpret training materials and support team development

This role requires a highly motivated leader who can build strong retail partnerships while driving HVAC lead generation performance in store environments.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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