Position Summary
The Warranty Service Technician serves as the primary field representative for Value Built
Homes after homeowners take possession of their new home. This position is responsible for
inspecting warranty concerns, performing minor warranty repairs, documenting findings, and
providing exceptional customer service during each homeowner visit.
The Warranty Service Technician is typically the first company representative homeowners meet after
closing and plays a critical role in reinforcing the quality, craftsmanship, and reputation of
Value Built Homes.
This is a hands-on field position. Scheduling appointments, processing warranty requests, and
coordinating subcontractors are handled by the Warranty Coordinator.
Essential Duties & Responsibilities
Homeowner Service
• Conduct in-home warranty inspections as assigned by the Warranty Coordinator.
• Professionally greet and interact with homeowners during warranty visits.
• Listen carefully to homeowner concerns and answer questions regarding home performance and
maintenance.
• Clearly explain warranty coverage and repair expectations.
• Educate homeowners on routine home maintenance and seasonal home care.
• Represent Value Built Homes in a professional, courteous, and respectful manner.
Warranty Inspections
• Inspect reported warranty concerns.
• Determine the cause of construction-related issues.
• Identify warrantable items based on company warranty standards.
• Document findings with photographs and written notes.
• Report repair recommendations and findings to the Warranty Coordinator.
• Identify recurring construction issues and communicate quality concerns to management.
Warranty Repairs
Perform minor warranty repairs including, but not limited to:
• Drywall crack repairs
• Nail pop repairs
• Texture matching
• Interior paint touch-up
• Door adjustments
• Cabinet adjustments
• Trim repairs
• Hardware replacement
• Caulking
• Weatherstripping replacement
• Window adjustments
• Minor flooring transition repairs
• Grout touch-up
• Minor siding and exterior trim repairs
• General punch-list items
One-Year Warranty Service
Perform scheduled one-year warranty service visits, including:
• Drywall crack repairs
• Nail pop repairs
• Paint touch-up
• Interior trim adjustments
• Door adjustments
• Cabinet alignment
• Cosmetic settlement repairs
• Final walkthrough with the homeowner after repairs are completed
Quality Assurance
• Identify recurring workmanship issues.
• Report construction defects and trends to management.
• Help improve construction quality by identifying opportunities to reduce future warranty
claims.
• Maintain company quality standards through thorough inspections and repairs.
Qualifications
• High school diploma or GED required.
• Minimum of three years of residential construction experience preferred.
• Experience in drywall finishing, trim carpentry, painting, and general residential
repairs.
• Working knowledge of residential construction methods and materials.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Valid driver's license with an acceptable driving record.