Resident Experience Manager
Allendale, MI · On-site
Resident Experience Manager - PL The Responsibilities Resident Relations & Community Experience * Lead reputation management initiatives across review platforms and internal feedback channels.
Resident Experience Manager
Allendale, MI · On-site
Resident Experience Manager - PL The Responsibilities Resident Relations & Community Experience * Lead reputation management initiatives across review platforms and internal feedback channels.
Resident Experience Manager
Allendale, MI · On-site
Resident Experience Manager - PL The Responsibilities Resident Relations & Community Experience • Lead reputation management initiatives across review platforms and internal feedback channels. • ...
Resident Experience Manager
Allendale, MI · On-site
Resident Experience Manager - PL The Responsibilities Resident Relations & Community Experience • Lead reputation management initiatives across review platforms and internal feedback channels. • ...
Resident Experience Manager
$24 - $27/hr
About the Role The Resident Experience Manager (RXM) serves as a vital advocate and liaison for residents, overseeing the day-to-day resident journey throughout their lease term. This role is highly ...
Resident Experience Manager
$24 - $27/hr
About the Role The Resident Experience Manager (RXM) serves as a vital advocate and liaison for residents, overseeing the day-to-day resident journey throughout their lease term. This role is highly ...
Resident Experience Manager
Morrow, GA · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Morrow, GA · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Tolleson, AZ · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Tolleson, AZ · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Quick apply
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Dallas, TX · On-site
$24 - $27/hr
About the Role The Resident Experience Manager (RXM) serves as a vital advocate and liaison for residents, overseeing the day-to-day resident journey throughout their lease term. This role is highly ...
Resident Experience Manager
Dallas, TX · On-site
$24 - $27/hr
About the Role The Resident Experience Manager (RXM) serves as a vital advocate and liaison for residents, overseeing the day-to-day resident journey throughout their lease term. This role is highly ...
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
Resident Experience Manager
Morrow, GA · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Morrow, GA · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Kissimmee, FL · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Kissimmee, FL · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Portland, OR · On-site
Resident Experience Manager The Resident Experience Manager is responsible for overseeing Resident Services, Life Enrichment, and Front Desk operations to ensure residents receive coordinated ...
Resident Experience Manager
Portland, OR · On-site
Resident Experience Manager The Resident Experience Manager is responsible for overseeing Resident Services, Life Enrichment, and Front Desk operations to ensure residents receive coordinated ...
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Quick apply
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Ocala, FL · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
Resident Experience Manager
Ocala, FL · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
Resident Experience Manager
Allendale, MI · On-site
Resident Experience Manager - PL The Responsibilities Resident Relations & Community Experience • Lead reputation management initiatives across review platforms and internal feedback channels. • ...
Resident Experience Manager
Allendale, MI · On-site
Resident Experience Manager - PL The Responsibilities Resident Relations & Community Experience • Lead reputation management initiatives across review platforms and internal feedback channels. • ...
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Quick apply
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Davenport, FL · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
Resident Experience Manager
Davenport, FL · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
Quick apply
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
Resident Experience Manager
Portland, OR · On-site
$67K - $70K/yr
Resident Experience ManagerThe Resident Experience Manager is responsible for overseeing Resident Services, Life Enrichment, and Front Desk operations to ensure residents receive coordinated ...
Quick apply
Resident Experience Manager
Portland, OR · On-site
$67K - $70K/yr
Resident Experience ManagerThe Resident Experience Manager is responsible for overseeing Resident Services, Life Enrichment, and Front Desk operations to ensure residents receive coordinated ...
Resident Experience Manager
Tolleson, AZ · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Tolleson, AZ · On-site
RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...
New
Resident Experience Manager
Portland, OR · On-site
$67K - $70K/yr
Resident Experience Manager The Resident Experience Manager is responsible for overseeing Resident Services, Life Enrichment, and Front Desk operations to ensure residents receive coordinated ...
Resident Experience Manager
Portland, OR · On-site
$67K - $70K/yr
Resident Experience Manager The Resident Experience Manager is responsible for overseeing Resident Services, Life Enrichment, and Front Desk operations to ensure residents receive coordinated ...
Resident Experience Manager information
See salary details
$11.54 - $13.81
0% of jobs
$13.81 - $16.08
8% of jobs
$18.19 is the 25th percentile. Wages below this are outliers.
$16.08 - $18.36
18% of jobs
$18.36 - $20.63
23% of jobs
The median wage is $20.70 / hr.
$20.63 - $22.90
17% of jobs
$24.99 is the 75th percentile. Wages above this are outliers.
$22.90 - $25.17
9% of jobs
$25.17 - $27.45
8% of jobs
$27.45 - $29.72
6% of jobs
$29.72 - $31.99
5% of jobs
$31.99 - $34.27
2% of jobs
$34.27 - $36.54
2% of jobs
$11
$23
$36
How much do resident experience manager jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for resident experience manager in the United States is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.20 per hour, depending on experience, location, and employer.
What is a resident experience manager?
Resident Experience Managers are professionals responsible for ensuring a positive and engaging living environment within residential communities, such as apartment complexes or senior living facilities. They focus on enhancing residents’ satisfaction by organizing events, addressing concerns, and improving communication between residents and management. Their goal is to build a sense of community, resolve issues promptly, and help retain residents by delivering exceptional service. These managers often collaborate with maintenance, leasing, and administrative teams to create a welcoming atmosphere.
How much does a resident experience manager make?
A resident experience manager typically earns between $50,000 and $70,000 annually, depending on location, experience, and the size of the property or company. They often require strong communication and customer service skills and may oversee community events and resident relations.
What is the difference between Resident Experience Manager vs Leasing Consultant?
| Aspect | Resident Experience Manager | Leasing Consultant |
|---|---|---|
| Credentials | Customer service skills, property management knowledge | Sales skills, leasing certifications |
| Work Environment | Resident relations, community events, property management | Apartment tours, leasing negotiations, client interactions |
| Employer & Industry Usage | Property management companies, multifamily communities | Apartment communities, leasing offices |
| Search & Comparison Intent | Customer experience, resident retention | Apartment leasing, rental process |
The Resident Experience Manager focuses on enhancing resident satisfaction and community engagement, while the Leasing Consultant primarily handles leasing processes and new tenant acquisition. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.
What are the key skills and qualifications needed to thrive as a resident experience manager, and why are they important?
To thrive as a Resident Experience Manager, you need expertise in property management, customer service, and conflict resolution, often supported by a degree in hospitality, business, or a related field. Familiarity with property management software, CRM systems, and sometimes certifications like Certified Apartment Manager (CAM) are commonly required. Exceptional interpersonal communication, problem-solving, and organizational skills help you build strong relationships and address resident needs proactively. These skills are vital for maintaining high resident satisfaction, minimizing turnover, and ensuring smooth community operations.
How does a resident experience manager typically collaborate with other departments to enhance resident satisfaction?
Resident Experience Managers regularly work with teams such as maintenance, leasing, and property management to address resident concerns and improve overall satisfaction. They act as a liaison, ensuring that resident feedback is communicated and acted upon by relevant departments. This collaboration often involves coordinating community events, resolving service requests efficiently, and developing initiatives that foster a positive living environment. Strong communication and relationship-building skills are essential for success in this role.
What cities are hiring for Resident Experience Manager jobs? Cities with the most Resident Experience Manager job openings:
What are the most commonly searched types of Resident Experience jobs? The most popular types of Resident Experience jobs are:
What states have the most Resident Experience Manager jobs? States with the most job openings for Resident Experience Manager jobs include:
Full-time
Re-posted 4 days ago
Job description
Resident Experience Manager - PL
The Responsibilities
Resident Relations & Community Experience
• Lead reputation management initiatives across review platforms and internal
feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Coordinate mutual terminations in accordance with company and legal standards.
• Identify resident needs during crisis management efforts, collaborating with leadership and emergency
services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support
retention
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Develop written communication to keep customers informed of important community information to prevent resident concerns.
• Work order follow up and sentiment reporting
Leasing & Occupancy
• Manage immediate move-ins, inspections, and unit transfers.
• Lead Entrata BUA management and maintain accurate dashboards for leasing and
reviews.
• Lead renewal campaigns and the renewal leasing process
• Plan and execute on the move-in experience
• Conduct follow up and communication with future residents to report on no-shows
Operational Support
• Support in managing Entrata dashboards and performance metrics.
• Assist with the processing of lease paperwork, renewals, and notices to vacate.
Marketing & Social Media
• Co-manage social media efforts to promote events and resident engagement.
• Remain knowledgeable of market conditions and competitor value.
Season or Situation-Specific Focus Areas
• Assist with seasonal or emergency-specific responsibilities, such as vacant position
coverage, legal correspondence, annual Turn, Fair Housing matters, crisis management, and capital project planning or support.
• Display flexibility, sound judgment, and cross-department collaboration in evolving
situations.
• Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.
The responsibilities listed above may not be all inclusive.
What We’re Looking For
• 1+ years of experience in property management, leasing, customer service, or resident services
• Strong interpersonal, conflict resolution, and customer service skills
• Ability to handle crisis situations and manage sensitive conversations
• Familiarity with Entrata or similar property management software
• Highly organized with the ability to manage multiple priorities
• Proficiency in Google Workspace and social media platforms
WORK ENVIRONMENT / PHYSICAL DEMANDS:
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment, but also have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel required to attend training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.