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How much do resident experience manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for resident experience manager in the United States is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.20 per hour, depending on experience, location, and employer.

What is a resident experience manager?

Resident Experience Managers are professionals responsible for ensuring a positive and engaging living environment within residential communities, such as apartment complexes or senior living facilities. They focus on enhancing residents’ satisfaction by organizing events, addressing concerns, and improving communication between residents and management. Their goal is to build a sense of community, resolve issues promptly, and help retain residents by delivering exceptional service. These managers often collaborate with maintenance, leasing, and administrative teams to create a welcoming atmosphere.

How much does a resident experience manager make?

A resident experience manager typically earns between $50,000 and $70,000 annually, depending on location, experience, and the size of the property or company. They often require strong communication and customer service skills and may oversee community events and resident relations.

What is the difference between Resident Experience Manager vs Leasing Consultant?

AspectResident Experience ManagerLeasing Consultant
CredentialsCustomer service skills, property management knowledgeSales skills, leasing certifications
Work EnvironmentResident relations, community events, property managementApartment tours, leasing negotiations, client interactions
Employer & Industry UsageProperty management companies, multifamily communitiesApartment communities, leasing offices
Search & Comparison IntentCustomer experience, resident retentionApartment leasing, rental process

The Resident Experience Manager focuses on enhancing resident satisfaction and community engagement, while the Leasing Consultant primarily handles leasing processes and new tenant acquisition. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

What are the key skills and qualifications needed to thrive as a resident experience manager, and why are they important?

To thrive as a Resident Experience Manager, you need expertise in property management, customer service, and conflict resolution, often supported by a degree in hospitality, business, or a related field. Familiarity with property management software, CRM systems, and sometimes certifications like Certified Apartment Manager (CAM) are commonly required. Exceptional interpersonal communication, problem-solving, and organizational skills help you build strong relationships and address resident needs proactively. These skills are vital for maintaining high resident satisfaction, minimizing turnover, and ensuring smooth community operations.

How does a resident experience manager typically collaborate with other departments to enhance resident satisfaction?

Resident Experience Managers regularly work with teams such as maintenance, leasing, and property management to address resident concerns and improve overall satisfaction. They act as a liaison, ensuring that resident feedback is communicated and acted upon by relevant departments. This collaboration often involves coordinating community events, resolving service requests efficiently, and developing initiatives that foster a positive living environment. Strong communication and relationship-building skills are essential for success in this role.
What cities are hiring for Resident Experience Manager jobs? Cities with the most Resident Experience Manager job openings:
What are the most commonly searched types of Resident Experience jobs? The most popular types of Resident Experience jobs are:
What states have the most Resident Experience Manager jobs? States with the most job openings for Resident Experience Manager jobs include:
Resident Experience Manager jobs near you
Infographic showing various Resident Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,436 per year, or $23.3 per hour.

Resident Experience Manager (Multifamily)

STOA Group

Baton Rouge, LA • On-site

Full-time

Medical, Vision

Posted 3 days ago

New

Job description

Stoa Group is seeking a full-time Resident Experience Manager to join our team in Baton Rouge, LA. Stoa Group is nationally ranked #5 best places to work in multifamily and is recognized as National Apartment Association (NAA) Top Employers; we pride ourselves on having a great company culture where we put our employees first. Our Assistant Community Managers are leaders in bringing people and apartment homes together. Resident Experience Managers are seasoned property management professionals with demonstrated success in providing sales, customer service, and administration leadership to the team. They are multitalented, personable individuals with sales expertise and a passion for building relationships. You will act as a right hand to your Community Manager, providing leadership, delegation, and supervision to the office and service teams and making important business decisions in their absence. Resident Experience Managers bring positive energy to each conversation, resolve apartment issues quickly and effectively, and make everyone feel welcome and appreciated.WHO YOU AREA Sales Leader. You will provide leadership and mentoring to Leasing Consultants and Customer Support Assistants, promoting a positive work environment that encourages collaboration and teamwork.A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.A Team Player. You are united with teammates in delivering the best experience to current and prospective residents.Organized and Accountable. You are flexible and can juggle the needs of changing priorities in the community.Analytical. You are comfortable working with numbers, interpreting financial statements, evaluating trends, and analyzing data.Creative. You are an idea person and like coming up with intelligent solutions to new challenges and planning community events.Flexible and Adaptable. You understand that solutions to resident issues and concerns may vary; this knowledge that the world does not exist through black-and-white lenses allows you to operate comfortably in the gray when needed.Motivated. You invest extra energy to reach your goals and create synergistic relationships with team members and residents.Solution-Oriented. You follow through on commitments, letting residents know that they matter.Able and Willing to maintain regular attendance and punctuality to ensure all essential responsibilities are fulfilledWHAT YOU'LL DOBuild community and industry knowledge by identifying market trends to prepare for future occupancy needs and offering recommendations to the Community Manager.Connect with prospective residents through phone calls, appointments, and follow-up communications, leading the rest of the team through demonstration of your excellent sales and rapport-building skills.Manage the leasing process by guiding new residents through each step, completing and verifying all lease applications, sharing results with applicants, and navigating the leasing team through effective sales strategies and follow-through.Show off our community by prioritizing curb appeal and maintaining accurate and in-depth knowledge of all aspects of the property and market.Keep accurate records of prospective and current residents and rent and inventory.Handle transactions like accepting rent and deposits and inspecting move-ins and move-outs.Train and collaborate with talented teammates to identify and solve leasing issues.Work as a team to collaborate with marketing on resident and leasing initiative events.REQUIREMENTSPrior sales experience in leasing or other related fields1-2 years experience managing large multifamily real estate propertiesDemonstrated proficiency in working with computers, including word processing, calendar management, software/database, and social mediaExcellent communication, interpersonal, and organizational skillsHigh school diploma or equivalentAvailable to work a flexible schedule, including weekendsPREFERRED EXPERIENCEDemonstrated ability to secure leases and provide sales leadership and trainingCollege degree or courseworkOnsite KnowledgeWhy Join Stoa Group?Stoa was established in 2017 to construct large-scale multifamily developments throughout the Gulf Coast. We are headquartered in Hammond, LA. Stoa Group develops meaningful relationships and extraordinary communities throughout Louisiana and beyond. We are a values-driven organization that views all employees as our greatest asset. At Stoa Group, we recognize the importance of investing in our employees and putting our people first. When we hire, we look for people who exemplify our core values and contribute positive energy to our culture. Stoa Group empowers our people through an employee-driven culture that delivers more than baseline benefits: Competitive Salaries + commissionsRetirement Plan with matchingPaid Time Off and paid holidays100% Employer-paid Health Insurance for employeesDental & Vision InsuranceEmployee Rental DiscountProfessional Development and Growth OpportunitiesStoa Group is an Equal Opportunity Employer M/F/Disability/Veterans. All applicants applying must be authorized to work in the United States.