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Resident Experience Manager Jobs (NOW HIRING)

CCMC

Manager, Resident Experience

Dallas, TX

Our Manager, Resident Experience will focus on the OKRs (objectives and key results) and initiatives related to creating a holistic resident experience through lifestyle, communication, and customer ...

CCMC

Manager, Resident Experience

Dallas, TX · On-site

Our Manager, Resident Experience will focus on the OKRs (objectives and key results) and initiatives related to creating a holistic resident experience through lifestyle, communication, and customer ...

CCMC

Manager, Resident Experience

Plano, TX

Our Manager, Resident Experience will focus on the OKRs (objectives and key results) and initiatives related to creating a holistic resident experience through lifestyle, communication, and customer ...

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How much do resident experience manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for resident experience manager in the United States is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.20 per hour, depending on experience, location, and employer.

What is a resident experience manager?

Resident Experience Managers are professionals responsible for ensuring a positive and engaging living environment within residential communities, such as apartment complexes or senior living facilities. They focus on enhancing residents’ satisfaction by organizing events, addressing concerns, and improving communication between residents and management. Their goal is to build a sense of community, resolve issues promptly, and help retain residents by delivering exceptional service. These managers often collaborate with maintenance, leasing, and administrative teams to create a welcoming atmosphere.

How much does a resident experience manager make?

A resident experience manager typically earns between $50,000 and $70,000 annually, depending on location, experience, and the size of the property or company. They often require strong communication and customer service skills and may oversee community events and resident relations.

What is the difference between Resident Experience Manager vs Leasing Consultant?

AspectResident Experience ManagerLeasing Consultant
CredentialsCustomer service skills, property management knowledgeSales skills, leasing certifications
Work EnvironmentResident relations, community events, property managementApartment tours, leasing negotiations, client interactions
Employer & Industry UsageProperty management companies, multifamily communitiesApartment communities, leasing offices
Search & Comparison IntentCustomer experience, resident retentionApartment leasing, rental process

The Resident Experience Manager focuses on enhancing resident satisfaction and community engagement, while the Leasing Consultant primarily handles leasing processes and new tenant acquisition. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

What are the key skills and qualifications needed to thrive as a resident experience manager, and why are they important?

To thrive as a Resident Experience Manager, you need expertise in property management, customer service, and conflict resolution, often supported by a degree in hospitality, business, or a related field. Familiarity with property management software, CRM systems, and sometimes certifications like Certified Apartment Manager (CAM) are commonly required. Exceptional interpersonal communication, problem-solving, and organizational skills help you build strong relationships and address resident needs proactively. These skills are vital for maintaining high resident satisfaction, minimizing turnover, and ensuring smooth community operations.

How does a resident experience manager typically collaborate with other departments to enhance resident satisfaction?

Resident Experience Managers regularly work with teams such as maintenance, leasing, and property management to address resident concerns and improve overall satisfaction. They act as a liaison, ensuring that resident feedback is communicated and acted upon by relevant departments. This collaboration often involves coordinating community events, resolving service requests efficiently, and developing initiatives that foster a positive living environment. Strong communication and relationship-building skills are essential for success in this role.
What cities are hiring for Resident Experience Manager jobs? Cities with the most Resident Experience Manager job openings:
What are the most commonly searched types of Resident Experience jobs? The most popular types of Resident Experience jobs are:
What states have the most Resident Experience Manager jobs? States with the most job openings for Resident Experience Manager jobs include:
Resident Experience Manager jobs near you
Infographic showing various Resident Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,436 per year, or $23.3 per hour.

Manager, Resident Experience

CCMC Community Management

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Are you looking for a multi-faceted role where your communications leadership skills can shine? Do you thrive when your time is split between administrative projects and building relationships?
We're CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
Our Manager, Resident Experience will focus on the OKRs (objectives and key results) and initiatives related to creating a holistic resident experience through lifestyle, communication, and customer service. They will also be responsible for a variety of engaging duties in this critical role that promotes CCMC's core values.
What you'll accomplish:
  • Work closely with the Director of Resident Experience to support and implement elements of CCMC's Resident Experience strategy
  • Support the interaction between a CCMC community and the residents we serve
  • Developing, implementing, and coordinating strategies useful in improving resident relationships, engagement, communications, and overall community satisfaction
  • Assist with recruiting, onboarding, training, developing, and implementing continuing education programs for onsite team members
  • Work with vendors to develop partnerships and discounts to benefit communities
  • Identify and implement consistent best practices for community communications, amenity and activity operations including calendar planning, room rental processes, fitness programs, events, sponsorships, and community partnerships
  • The position is also additional support for vacant positions and at times requires filling in on-site and remotely for open lifestyle, communications, and other vacancies as needed to ensure residents do not feel a lapse in services

What we're looking for:
  • Working experience of community associations in a large scale master-planned community
  • Bachelor's degree in either recreation, hospitality, public relations, journalism, or related field
  • 3+ years of experience in community programming.
  • 3+ years of experience with community facilities/amenities.
  • 3+ years of experience in communications, including newsletter publication, website administration, social media, etc.
  • 2+ years as a CCMC employee
  • Experience in sales, marketing, public relations, and promotions
  • Strong experience in and understanding of community engagement
  • Exceptional verbal, and written communication skills, with the ability to create original and creative content
  • Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service
  • Deadline-driven, self-starter who can seek out opportunities, and manage multiple projects simultaneously, all while providing strong customer service on all levels
  • Possess a positive attitude and ability to navigate change, positively, quickly and efficiently
  • Demonstrate strong leadership, mentorship and motivational skills
  • Requires ability to travel when needed, at least one week out of the month
  • Physically able to perform and assist in the various roles and responsibilities
  • Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver's license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.
What we offer:
  • Comprehensive benefits package including medical, dental, and vision
  • Wellness program
  • Flexible Spending Accounts
  • Company-matching 401k contributions
  • Paid time off for vacation, holidays, medical, and volunteering
  • Paid parental leave
  • Training and educational assistance
  • Support programs, including Employee Assistance Program and Calm Health
  • Optional benefits including short- and long-term disability, life insurance, and pet insurance
  • Most importantly, a caring team who is dedicated to your success!

Apply