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Reservation Sales Jobs (NOW HIRING)

Biltmore Company

$17.09/hr

Reservation Sales Agents are primarily responsible for handling incoming calls to Biltmore that may include, but are not limited to: ticketing and general information; specialty tours, activities ...

Viejas Casino & Resort

Job Summary The Teleservices Supervisor is responsible for the daily activities of the Reservation Sales Agents and Guest Services Information team which include motivating, coaching and recognizing ...

Warwick Hotel

Reservation Agents

Denver, CO · On-site

Must be very effective in the reservation's sales process, personal interactions and recommendations, and always upselling at every opportunity. * Process or respond to all paperwork, such as email ...

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ

$13 - $16.75/hr

SUMMARY The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and fax. Essential duties include booking reservations, answering questions, following ...

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Reservation Sales information

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$10

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How much do reservation sales jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for reservation sales in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Reservation Sales vs Customer Service Representative?

AspectReservation SalesCustomer Service Representative
Primary RoleSell reservations and manage bookingsAssist customers with inquiries and support
Work EnvironmentTravel, hospitality, airline industriesVarious industries including retail, telecom, hospitality
Required SkillsSales, communication, booking systemsCommunication, problem-solving, customer support
Common CertificationsNone typically required, sales experience helpfulNone typically required, customer service experience helpful

Reservation Sales focuses on selling reservations and managing bookings, often in travel or hospitality sectors, requiring sales skills. Customer Service Representatives handle customer inquiries and support across various industries. While both roles require strong communication skills, Reservation Sales emphasizes sales and booking systems, whereas Customer Service focuses on support and problem resolution.

What cities are hiring for Reservation Sales jobs?

Cities with the most Reservation Sales job openings:

What are the most commonly searched types of Reservation Sales jobs?

The most popular types of Reservation Sales jobs are:

What states have the most Reservation Sales jobs?

States with the most job openings for Reservation Sales jobs include:

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Popular job titles for Reservation Sales:

Reservation Sales jobs near you
Infographic showing various Reservation Sales job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $35,349 per year, or $17 per hour.

Reservation Sales Agent - 90344018 - Philadelphia

Philadelphia, PA • On-site

Amtrak
Travel Arrangement Services • 10K+ employees
Learn more about Amtrakexternal

$21.35 - $38.12/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Amtrak rating

8.1

Company rating: 8.1 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

40th of 101 rated public transport

Job description

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Summary of Duties 

At Amtrak, we're passionate about connecting people and creating memorable travel experiences. As a Reservation Sales Agent, you'll play a vital role in helping customers plan their journeys, answer travel questions, and find solutions that make travel easier and more enjoyable. Working in a fast-paced call center environment, you'll engage with customers by phone while using multiple systems to research routes, schedules, fares, destinations, and reservation options. 

We're looking for positive, customer-focused individuals who enjoy helping others and take pride in delivering outstanding service. You will create positive customer experiences through empathy, professionalism, problem-solving, and effective communication. Successful candidates are energetic multitaskers who remain positive under pressure, communicate effectively, and are passionate about helping customers throughout their travel experience. Every interaction is an opportunity to represent Amtrak, build customer loyalty, and help travelers get where they need to go with confidence. 

Training 

Comprehensive training is provided and includes approximately seven weeks of classroom instruction followed by six weeks of structured on-the-job training. Training covers reservation systems, customer service processes, routes and destinations, fares, policies, and station locations. 

Minimum Qualifications 

  • High school diploma or equivalent. 

  • Fluency in English, including strong grammar, spelling and punctuation skills. 

  • Strong oral, written, and interpersonal communication skills including the ability to engage effectively through phone, email, chat, or other customer contact channels. 

  • Customer-focused mindset with the ability to build rapport and deliver service with professionalism, empathy, patience, and emotional intelligence while serving a diverse customer base. 

  • Proficiency using computer systems and business software applications. 

  • Ability to adapt to changing technologies, processes, and customer needs in a dynamic environment. 

  • Ability to effectively multitask while navigating multiple systems, researching information, and assisting customers. 

  • Ability to accurately document customer interactions and enter information in real time while actively engaging with customers. 

  • Ability to handle confidential customer information with discretion, professionalism, and respect for privacy. 

  • Proactively identify, troubleshoot, and solve customer issues using sound judgment, adaptability, and a solution-oriented approach. 

  • Demonstrated accountability and commitment to following established policies, procedures, and regulatory requirements. 

  • Continuous improvement mindset with a willingness to learn, adapt to new processes and technologies, and contribute to enhancing customer service outcomes. 

  • Ability to successfully complete all required training and testing programs. 

Preferred Requirements 

  • Previous call center or customer service experience preferred. 

  • Ability to work in a fast-paced, customer-focused call center environment. 

  • Ability to understand and respond to customer travel needs in a service and sales setting. 

  • Bilingual proficiency in English and Spanish is highly desirable. 

  • Demonstrated ability to maintain accuracy and attention to detail in a fast-paced customer service environment. 

  • Demonstrated keyboarding proficiency sufficient to support a fast-paced customer service environment. 

  • Availability for nights, holidays, and weekends.  

The hourly range is $21.35 - $38.12 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K  Rail Pass Privileges Wellness Programs Railroad Retirement Benefits Employee Assistance Program Medical Plan Opt-out Credit Life Insurance Commuter and Flexible Spending Accounts No-cost Personal Health Advocate No-cost Financial Advisor Session Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:166915
Posting Location(s):Pennsylvania

Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971

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