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Reservation Sales Manager Jobs (NOW HIRING)

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ

$13 - $16.75/hr

Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager. * Ensure the completeness and accuracy of all reservations. * Provide vehicle familiarization and answer customer ...

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ · On-site

$13 - $16.75/hr

Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager. * Ensure the completeness and accuracy of all reservations. * Provide vehicle familiarization and answer customer ...

Viejas Casino & Resort

Supervises the daily activities of the guest service information and hotel reservation sales team ... Assists Hotel Manager with hiring, staffing, and termination decisions.Monitors the staffing level.

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Reservation Sales Manager information

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$29K

$59.8K

$109K

How much do reservation sales manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for reservation sales manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a reservation sales manager?

Reservation Sales Managers are professionals responsible for overseeing and optimizing the reservations process for hotels, resorts, or other hospitality businesses. They manage reservation teams, coordinate with sales and marketing departments, and ensure maximum occupancy and revenue through effective booking strategies. Their duties often include training staff, analyzing booking patterns, implementing pricing strategies, and maintaining high levels of customer satisfaction. Reservation Sales Managers play a key role in balancing guest experience with the financial goals of the organization.

What are the key skills and qualifications needed to thrive as a reservation sales manager, and why are they important?

To thrive as a Reservation Sales Manager, you need expertise in sales strategies, reservations management, and revenue optimization, typically supported by a degree in hospitality or business. Familiarity with property management systems (PMS), central reservation systems (CRS), and CRM platforms, as well as certifications like CHRM, are highly valued. Exceptional leadership, negotiation, and customer service skills help you drive team performance and build client relationships. These skills ensure effective revenue generation, seamless reservation operations, and high levels of guest satisfaction in a competitive hospitality environment.

What are some common challenges faced by a reservation sales manager, and how can they be effectively managed?

Reservation Sales Managers often encounter challenges such as fluctuating demand, last-minute cancellations, and balancing customer satisfaction with occupancy targets. Successfully managing these issues typically involves effective forecasting, implementing flexible booking policies, and maintaining strong communication with both sales teams and front-office staff. Utilizing reservation management software and regularly analyzing booking data can also help in making informed decisions and adjusting strategies in real time to meet business goals.

What is the difference between Reservation Sales Manager vs Front Desk Agent?

AspectReservation Sales ManagerFront Desk Agent
CredentialsSales experience, hospitality certifications often preferredCustomer service skills, hospitality training
Work EnvironmentOffice setting, sales-focusedFront desk, direct guest interaction
Employer & Industry UsageHotels, resorts, travel companiesHotels, motels, hospitality industry
Search & Comparison IntentSales, reservations, revenue managementGuest service, check-in/out, customer support

The Reservation Sales Manager primarily focuses on selling reservations, managing bookings, and maximizing revenue through sales strategies. In contrast, a Front Desk Agent handles guest check-ins, check-outs, and provides direct customer service. While both roles are essential in hospitality, the Reservation Sales Manager emphasizes sales and revenue, whereas the Front Desk Agent centers on guest experience and operational support.

What cities are hiring for Reservation Sales Manager jobs?

Cities with the most Reservation Sales Manager job openings:

What states have the most Reservation Sales Manager jobs?

States with the most job openings for Reservation Sales Manager jobs include:

What are popular job titles related to Reservation Sales Manager jobs?

For Reservation Sales Manager jobs, the most frequently searched job titles are:

Reservation Sales Manager jobs near you

Reservation Sales Associate

Omni Hotels & Resorts

Omaha, NE • On-site

$15 - $16/hr

Full-time

Posted 11 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 109 rated hotels

Job description

Omni Customer Care Center
Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Position Summary:
As a Reservation Sales Associate, you will serve as a brand ambassador and trusted guest resource, delivering exceptional service experiences through every interaction. This role is responsible for handling reservation inquiries with professionalism, warmth, efficiency, and attention to detail while maximizing revenue opportunities through consultative sales techniques and personalized guest engagement.
The ideal candidate is passionate about luxury hospitality, thrives in a fast-paced environment, and is committed to creating memorable guest experiences that reflect the highest standards of service excellence.
Essential Job Functions/Qualifications:
  • Deliver an elevated luxury service experience that reflects the culture and standards of Omni Hotels & Resorts
  • Build meaningful guest relationships by actively listening, anticipating needs, and providing personalized reservation experiences
  • Process inbound reservation inquiries accurately and efficiently while utilizing strategic sales techniques to maximize revenue opportunities
  • Assist guests with reservation modifications, cancellations, upgrades, and special requests
  • Promote and enroll guests into the Select Guest loyalty program in accordance with brand standards and call flow procedures
  • Respond to all guest inquiries professionally, courteously, and with a solutions-oriented approach
  • Maintain a positive, polished, and collaborative attitude toward guests, colleagues, and leadership
  • Operate telephone and reservation systems with accuracy and efficiency
  • Demonstrate thorough knowledge of current company policies, procedures, hotels, packages, and promotional offerings
  • Maintain comprehensive knowledge of luxury hospitality sales techniques, reservation procedures, and guest service best practices
  • Perform additional duties and responsibilities as assigned to support operational and business needs

Knowledge/Skills/Abilities:
  • Passion for luxury hospitality, hotels, and guest experience excellence
  • Previous hotel, resort, hospitality, or luxury call center experience preferred
  • Strong sales aptitude with the ability to confidently recommend upgrades, packages, and tailored guest experiences
  • Exceptional verbal and written communication skills with a polished and professional demeanor
  • Ability to maintain strict confidentiality and exercise sound judgment in sensitive situations
  • Highly organized with strong multitasking, time management, and attention-to-detail skills
  • Ability to manage a high volume of guest inquiries with professionalism, efficiency, and a commitment to delivering exceptional luxury service experiences
  • Receptive to coaching and committed to continuous improvement and professional growth
  • Expected to uphold performance benchmarks while delivering exceptional guest service
  • Consistent and reliable attendance required
  • Motivation to grow within the organization and pursue long-term career development opportunities

Minimum Qualifications:
  • High School Diploma or GED required
  • 3-years previous hotel or call center experience preferred
  • Computer proficiency to include Microsoft Office and Windows

Why Join Omni Hotels & Resorts?
At Omni Hotels & Resorts, we are committed to delivering unforgettable luxury experiences through personalized service and genuine hospitality. As a Reservation Sales Associate, you will play an essential role in shaping each guest's journey from the very first interaction while building a rewarding career within a world-class hospitality organization.
Equipment - Associates participating in the Work at Home program will be responsible for providing the following equipment:
Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date)
      • 64-bit Windows 11 or newer version
      • Processor - I5 or AMD Ryzen 5 or better
      • 8GB Ram
      • 100GB Hard Drive free disk
      • Windows Updates are showing up to date.
      • 1 NIC (Ethernet port)
      • USB Connection (at least 3 ports)
      • Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
        • Suggested System - Windows Defender
        • McAfee and AVG anti-virus systems are not supported.
      • Power Surge Protector
      • Logitech USB Headset Mono/Stereo H650e or H570e

Other Items Required:
      • Full screenshot of www.speedtest.net of completed speed test.
      • Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
      • Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
      • Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)

Other Items Suggested:
      • Additional Monitors Highly Suggested for ease of process
      • Ergonomically approved desk chair and desk work surface
      • Smoke Detector
      • Fire extinguisher 2.5lbs or more
      • First Aid Kit
      • Copy of Declarations page of Homeowner's/Renter's Insurance

Important Notes:
      • Please provide pictures of the above requirements.
      • A Wireless Connection is NOT allowed for our Work at Home Associates
      • A Wireless mouse or keyboard is NOT allowed.
      • No one else can be on / using your internet during your scheduled shift.
      • No devices can be connected to your internet during your scheduled shift.
      • Satellite internet is not permitted.
      • Microsoft Teams must be downloaded on personal desktop for technical assistance.

Omni may modify its provision of equipment resources upon notice to the Associate.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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