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Reservation Sales Manager Jobs (NOW HIRING)

Viejas Casino & Resort

Provides direct supervision to Guest Service Representatives, Reservation Sales Agents, and Front ... Able to learn Property Management System (PMS).Ability to resolve problems efficiently and ...

STI

Event Sales Manager

Nashville, TN · On-site

Event Sales Manager The Event Sales Manager position is part of the Tennessee State Parks Marketing ... Reservation systems and integrated software knowledge base - Sales goals achievement - Revenue ...

Sheraton Boston Needham

Sales Manager

Needham, MA · On-site

$60K - $70K/yr

... reservation system- Lightspeed experience preferred to manage reservations Some weekend office coverage as needed Additional tasks and duties required by the Director of Sales or the Managing ...

Sheraton Boston Needham

Sales Manager

Needham, MA · On-site

$70K - $75K/yr

... reservation system- Lightspeed experience preferred to manage reservations Some weekend office coverage as needed Additional tasks and duties required by the Director of Sales or the Managing ...

Socket.dev

Sales Manager

Needham, MA · On-site

$60 - $80/hr

The responsibilities of the Business Transient Sales Manager include but are not limited to ... Ability to utilize onsite reservation system- Lightspeed experience preferred to manage ...

New

StepStone Hospitality Inc.

Sales Manager

Needham, MA · On-site

$70K - $75K/yr

... reservation system- Lightspeed experience preferred to manage reservations · Some weekend office coverage as needed · Additional tasks and duties required by the Director of Sales or the Managing ...

StepStone Hospitality

Sales Manager

Needham, MA · On-site

$70K - $75K/yr

... reservation system- Lightspeed experience preferred to manage reservations • Some weekend office coverage as needed • Additional tasks and duties required by the Director of Sales or the Managing ...

Country Inn and Suites/Jonesborough

Be Seen First

Front Desk Agent

Jonesborough, TN · On-site

$14/hr

* Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures ... inbound/outbound reservation sales. * Keeps records of occupied and vacant rooms and guests ...

Country Inn and Suites/Jonesborough

Be Seen First

Front Desk Agent

Jonesborough, TN · On-site

$14/hr

* Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures ... inbound/outbound reservation sales. * Keeps records of occupied and vacant rooms and guests ...

gtr

Conference Accommodations Coordinator (FT)

Acme, MI

$16.75 - $21.50/hr

React creatively and communicate any group problems to the Front desk, Reservation manager, Golf Group Sales Manager, and Conference Accommodations Manager * Responsible for the filling out the group ...

Cliff Drysdale

Travel Sales Manager

New Braunfels, TX · On-site

$55K/yr

Collaborate with the sales team to ensure accurate sales, invoicing, reservation, and monthly ... Event Management * Assist with registration management, guest modifications, and event-related ...

Heritage Companies

Central Reservations Agent

Albuquerque, NM · On-site

$15.50 - $19.50/hr

Sales-minded approach with the ability to identify upselling opportunities. * Proficiency with computers and the ability to learn reservation management systems. * High school diploma or equivalent ...

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Reservation Sales Manager information

See salary details

$29K

$59.8K

$109K

How much do reservation sales manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for reservation sales manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a reservation sales manager?

Reservation Sales Managers are professionals responsible for overseeing and optimizing the reservations process for hotels, resorts, or other hospitality businesses. They manage reservation teams, coordinate with sales and marketing departments, and ensure maximum occupancy and revenue through effective booking strategies. Their duties often include training staff, analyzing booking patterns, implementing pricing strategies, and maintaining high levels of customer satisfaction. Reservation Sales Managers play a key role in balancing guest experience with the financial goals of the organization.

What are the key skills and qualifications needed to thrive as a reservation sales manager, and why are they important?

To thrive as a Reservation Sales Manager, you need expertise in sales strategies, reservations management, and revenue optimization, typically supported by a degree in hospitality or business. Familiarity with property management systems (PMS), central reservation systems (CRS), and CRM platforms, as well as certifications like CHRM, are highly valued. Exceptional leadership, negotiation, and customer service skills help you drive team performance and build client relationships. These skills ensure effective revenue generation, seamless reservation operations, and high levels of guest satisfaction in a competitive hospitality environment.

What are some common challenges faced by a reservation sales manager, and how can they be effectively managed?

Reservation Sales Managers often encounter challenges such as fluctuating demand, last-minute cancellations, and balancing customer satisfaction with occupancy targets. Successfully managing these issues typically involves effective forecasting, implementing flexible booking policies, and maintaining strong communication with both sales teams and front-office staff. Utilizing reservation management software and regularly analyzing booking data can also help in making informed decisions and adjusting strategies in real time to meet business goals.

What is the difference between Reservation Sales Manager vs Front Desk Agent?

AspectReservation Sales ManagerFront Desk Agent
CredentialsSales experience, hospitality certifications often preferredCustomer service skills, hospitality training
Work EnvironmentOffice setting, sales-focusedFront desk, direct guest interaction
Employer & Industry UsageHotels, resorts, travel companiesHotels, motels, hospitality industry
Search & Comparison IntentSales, reservations, revenue managementGuest service, check-in/out, customer support

The Reservation Sales Manager primarily focuses on selling reservations, managing bookings, and maximizing revenue through sales strategies. In contrast, a Front Desk Agent handles guest check-ins, check-outs, and provides direct customer service. While both roles are essential in hospitality, the Reservation Sales Manager emphasizes sales and revenue, whereas the Front Desk Agent centers on guest experience and operational support.

What cities are hiring for Reservation Sales Manager jobs?

Cities with the most Reservation Sales Manager job openings:

What states have the most Reservation Sales Manager jobs?

States with the most job openings for Reservation Sales Manager jobs include:

What are popular job titles related to Reservation Sales Manager jobs?

For Reservation Sales Manager jobs, the most frequently searched job titles are:

Reservation Sales Manager jobs near you

Asst Mgr Hotel

On-site

Viejas Casino & Resort
Gambling Activities • 1 - 5K employees
Learn more about Viejas Casino & Resortexternal

Full-time

Re-posted 10 days ago

Viejas Casino & Resort rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

48th of 164 rated casinos

Job description

Job Summary

Supervises the day-to-day operation of the Front Office staff, ensuring all staff are following policies and procedures. Provides coaching, counsel, and issues discipline when necessary. Monitors wait-times and adjusts the front office service accordingly.

Job Description

Supervises and coordinates activities of Front Office staff engaged in providing services for valet/bell, room check-ins/check-outs, and reservation sales. Schedules and coordinates work assignments, breaks, and days off. Trains staff on job performance, department and hotel standard practices. Ensures that all staff is trained in all departmental procedures, rules, regulations and standards.Provides coaching, monitoring and disciplining of staff. Ensure that staff is completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards. Performs clerical duties such as credit card reversals, bank deposits, accounts receivable, and room listings. Monitors inventory to ensure staff has the tools to perform their jobs. Maintains required records, gathers statistics and prepares report as required. Provides assistance to other job classification as needed. Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests are accomplished in a timely manner Handles guests' complaints, and logs each occurrence as appropriate Promotes and maintains the highest level of guest service. Effectively maintains communications between sales and housekeeping teams.Ensures staff is aware of marketing promotions, and changes related to the hotel policies and procedures.Ensures that a clean, safe, hazard-free work environment is maintained. Adheres to all company and department policies, procedures, and standard operating guidelines.Performs other duties as assigned.Provides direct supervision to Guest Service Representatives, Reservation Sales Agents, and Front Service Team Members.Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.High school diploma or general education degree (GED).Associate's degree in hotel or hospitality industry preferred. California Responsible Beverage Service Training required upon hire.2 to 4 years related experience and/or training.Supervisory/leadership experience required.Excellent verbal, written, and interpersonal communication skills.Excellent guest service and hospitality skills.Detail-oriented, organized, self-motivated, and values teamwork.Knowledge of Microsoft Word and Excel. Able to learn Property Management System (PMS).Ability to resolve problems efficiently and effectively.Ability to work with diverse personalities and environment.Ability to multi-task and work in a fast-paced, deadline-oriented environment.Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

What Viejas Casino & Resort employees say

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