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Reservation Sales Manager Jobs (NOW HIRING)

Palihotel San Diego

Sales Manager

San Diego, CA

$75K - $85K/yr

Field all inbound sales and reservation inquiries. * Qualify and distribute Sales leads. * Answer ... Manage and create group blocks (billing, entering, rooming, recovery, etc.) in CRM. * Assist with ...

Palihotel San Diego

Sales Manager

San Diego, CA · On-site

$75K - $85K/yr

Field all inbound sales and reservation inquiries. * Qualify and distribute Sales leads. * Answer ... Manage and create group blocks (billing, entering, rooming, recovery, etc.) in CRM. * Assist with ...

Palihotel San Diego

Sales Manager

San Diego, CA

$75K - $85K/yr

Field all inbound sales and reservation inquiries. * Qualify and distribute Sales leads. * Answer ... Manage and create group blocks (billing, entering, rooming, recovery, etc.) in CRM. * Assist with ...

STI

Event Sales Manager

Nashville, TN · On-site

Event Sales Manager The Event Sales Manager position is part of the Tennessee State Parks Marketing ... Reservation systems and integrated software knowledge base * Sales goals achievement * Revenue ...

Canyon Ranch

Reservations Sales Supervisor

Tucson, AZ · On-site

... Manager. Their overall function includes helping to grow the Reservation Sales Channel through daily interaction with the Reservation Team answering questions and ensuring the policies and procedures ...

Marriott

Reservation Clerk

Honolulu, HI

$27.82 - $34.78/hr

N Position Type Non-Management Pay Range: $27.82-$34.78 per hour POSITION SUMMARY Process all ... Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate ...

AccorHotel

Rooms Reservations Coordinator

Scottsdale, AZ · On-site

$17.50 - $22.25/hr

As a Reservation Coordinator, effective and engaging communication is the key when speaking to fellow Colleagues and Guests. Reporting to the Reservations Sales Manager, responsibilities and ...

The Yacht Club

Sales Manager

New York, NY

$80K - $85K/yr

Vet and follow through on all inquiries, maintaining accurate records in the events and reservation ... the sale and the completeness and accuracy of the handoff; the General Manager and Catering ...

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How much do reservation sales manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for reservation sales manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Reservation Sales Manager vs Front Desk Agent?

AspectReservation Sales ManagerFront Desk Agent
CredentialsSales experience, hospitality certifications often preferredCustomer service skills, hospitality training
Work EnvironmentOffice setting, sales-focusedFront desk, direct guest interaction
Employer & Industry UsageHotels, resorts, travel companiesHotels, motels, hospitality industry
Search & Comparison IntentSales, reservations, revenue managementGuest service, check-in/out, customer support

The Reservation Sales Manager primarily focuses on selling reservations, managing bookings, and maximizing revenue through sales strategies. In contrast, a Front Desk Agent handles guest check-ins, check-outs, and provides direct customer service. While both roles are essential in hospitality, the Reservation Sales Manager emphasizes sales and revenue, whereas the Front Desk Agent centers on guest experience and operational support.

What are Reservation Sales Managers?

Reservation Sales Managers are professionals responsible for overseeing and optimizing the reservations process for hotels, resorts, or other hospitality businesses. They manage reservation teams, coordinate with sales and marketing departments, and ensure maximum occupancy and revenue through effective booking strategies. Their duties often include training staff, analyzing booking patterns, implementing pricing strategies, and maintaining high levels of customer satisfaction. Reservation Sales Managers play a key role in balancing guest experience with the financial goals of the organization.

What are some common challenges faced by a Reservation Sales Manager, and how can they be effectively managed?

Reservation Sales Managers often encounter challenges such as fluctuating demand, last-minute cancellations, and balancing customer satisfaction with occupancy targets. Successfully managing these issues typically involves effective forecasting, implementing flexible booking policies, and maintaining strong communication with both sales teams and front-office staff. Utilizing reservation management software and regularly analyzing booking data can also help in making informed decisions and adjusting strategies in real time to meet business goals.

What are the key skills and qualifications needed to thrive as a Reservation Sales Manager, and why are they important?

To thrive as a Reservation Sales Manager, you need expertise in sales strategies, reservations management, and revenue optimization, typically supported by a degree in hospitality or business. Familiarity with property management systems (PMS), central reservation systems (CRS), and CRM platforms, as well as certifications like CHRM, are highly valued. Exceptional leadership, negotiation, and customer service skills help you drive team performance and build client relationships. These skills ensure effective revenue generation, seamless reservation operations, and high levels of guest satisfaction in a competitive hospitality environment.
What cities are hiring for Reservation Sales Manager jobs? Cities with the most Reservation Sales Manager job openings:
What states have the most Reservation Sales Manager jobs? States with the most job openings for Reservation Sales Manager jobs include:
Reservation Sales Manager jobs near you
FLEX Manager, Property ResApp Product Support

FLEX Manager, Property ResApp Product Support

Marriott International

Bethesda, MD • On-site

$41.97 - $59.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,129 frontline employees who took The Breakroom Quiz

50th of 105 rated hotels

Job description

Job Description
This is a temporary position.
CANDIDATE PROFILE
The Manager, Property ResApp Product Support will focus on core defects resolution and documentation required to support up-to-date L&D courses, Job Aids and Knowledge Articles. This role with partner with Global Technology (GT) to focus on maintaining ResApp stability through defect awareness, documentation of known issues and workarounds, and comprehensive testing across ResApp, Non-Connected, and Past Stays functionality. In addition, this role will further support DTT by partnering with the Business Transformation Office (BTO) to communicate issues impacting properties and validate Property Task Lists for deployment waves. This role will support ServiceNow (SNOW) escalations and audits, in addition to creating support templates.
Education and Experience
Required
  • 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 4+ years' relevant experience in reservation sales or revenue management, lodging/hospitality industry experience across multiple brands, strategic planning, or a related discipline

Preferred
  • 3+ years' experience working in MARSHA, HPP, MarRFP and preferably EMPOWER Reservations
  • 2+ years' experience in reservations related disciplines, working directly with Full Service/Lifestyle/Luxury brands

CORE WORK ACTIVITIES
  • Support execution and readiness of reservation system product releases, including agile releases of shop & book, loyalty, and booking path enhancements
  • Manage defect awareness, testing, and cross-functional release coordination
  • Advocate for Property/GXP users to prioritize enhancements, defect resolution, and system capability improvements with Global Technology partners
  • Partner with GXP Global Technology to identify and prioritize fixes for Non-Connected and Past Stay capabilities
  • Track, manage, and resolve technology and business process gaps through defect triage, testing, and follow-through
  • Lead or support design, testing, and rollout of new reservation system capabilities and business processes
  • Provide recommendations to improve property reservation sales processes and programs
  • Maintain and update training and support materials (job aids, L&D content, knowledge articles, support templates) to drive adoption
  • Partner with Learning Development and Delivery teams to ensure effective training development, delivery, and sustainment
  • Support change management and communication strategies to ensure a consistent global field experience
  • Coordinate and streamline communications related to connected systems solutions and known gaps
  • Serve as system SME supporting product release communications and business process impacts
  • Partner with Continent Leadership (Operations, Sales, Revenue Management) to align on plans, deliverables, and issue resolution
  • Provide regular status updates and reporting to Reservation Product and Revenue Management leadership
  • Collaborate with Continent, SNOW, and Discipline teams to understand product usage and operational impacts
  • Schedule and support Office Hours and sustainment activities with region and discipline partners
  • Manage assigned work and projects, delivering results accurately and on time
  • Analyze data and insights to solve problems and recommend optimal solutions
  • Prepare reports, presentations, and executive-ready updates as needed
  • Provide technical expertise and functional knowledge to stakeholders inside and outside the department
  • Stay current on systems, processes, and technologies and apply new knowledge effectively
  • Communicate clearly and professionally with leaders, peers, and partners while managing time and priorities effectively

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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