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Reservation Sales Manager Jobs in Utah (NOW HIRING)

PEG Companies

Director of Sales

Salt Lake City, UT · On-site

$85K - $100K/yr

Ability to maneuver through the location/brand's property management and reservation system. * Provides guidance, direction, and training to other on-property sales team members. Responsible for the ...

PEG

Director of Sales

Salt Lake City, UT · On-site

$85K - $100K/yr

Ability to maneuver through the location/brand's property management and reservation system. * Provides guidance, direction, and training to other on-property sales team members. Responsible for the ...

Alterra

Central Reservations Supervisor

Solitude, UT · On-site

$26.50/hr

... Reservation Systems (CRS), and CRM platforms such as; Host, RTP, Inntopia, Salesforce. * Knowledge of revenue management principles and sales performance metrics. * Bachelor's degree in Hospitality ...

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Reservation Sales Manager information

What is a reservation sales manager?

Reservation Sales Managers are professionals responsible for overseeing and optimizing the reservations process for hotels, resorts, or other hospitality businesses. They manage reservation teams, coordinate with sales and marketing departments, and ensure maximum occupancy and revenue through effective booking strategies. Their duties often include training staff, analyzing booking patterns, implementing pricing strategies, and maintaining high levels of customer satisfaction. Reservation Sales Managers play a key role in balancing guest experience with the financial goals of the organization.

What are the key skills and qualifications needed to thrive as a reservation sales manager, and why are they important?

To thrive as a Reservation Sales Manager, you need expertise in sales strategies, reservations management, and revenue optimization, typically supported by a degree in hospitality or business. Familiarity with property management systems (PMS), central reservation systems (CRS), and CRM platforms, as well as certifications like CHRM, are highly valued. Exceptional leadership, negotiation, and customer service skills help you drive team performance and build client relationships. These skills ensure effective revenue generation, seamless reservation operations, and high levels of guest satisfaction in a competitive hospitality environment.

What are some common challenges faced by a reservation sales manager, and how can they be effectively managed?

Reservation Sales Managers often encounter challenges such as fluctuating demand, last-minute cancellations, and balancing customer satisfaction with occupancy targets. Successfully managing these issues typically involves effective forecasting, implementing flexible booking policies, and maintaining strong communication with both sales teams and front-office staff. Utilizing reservation management software and regularly analyzing booking data can also help in making informed decisions and adjusting strategies in real time to meet business goals.

What is the difference between Reservation Sales Manager vs Front Desk Agent?

AspectReservation Sales ManagerFront Desk Agent
CredentialsSales experience, hospitality certifications often preferredCustomer service skills, hospitality training
Work EnvironmentOffice setting, sales-focusedFront desk, direct guest interaction
Employer & Industry UsageHotels, resorts, travel companiesHotels, motels, hospitality industry
Search & Comparison IntentSales, reservations, revenue managementGuest service, check-in/out, customer support

The Reservation Sales Manager primarily focuses on selling reservations, managing bookings, and maximizing revenue through sales strategies. In contrast, a Front Desk Agent handles guest check-ins, check-outs, and provides direct customer service. While both roles are essential in hospitality, the Reservation Sales Manager emphasizes sales and revenue, whereas the Front Desk Agent centers on guest experience and operational support.

What cities in Utah are hiring for Reservation Sales Manager jobs?

Cities in Utah with the most Reservation Sales Manager job openings:

Reservation Sales Manager jobs near you

Travel Sales Manager

Salt Lake City, UT • On-site

AAA Northern California, Nevada & Utah
Insurance Carriers • 1 - 5K employees
Learn more about AAA Northern California, Nevada & Utahexternal

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Manage the travel sales function across various lines of business to increase travel sales revenue.

  • Oversee the performance of Travel Advisors, set sales goals, and ensure team members meet sales and customer service standards.

  • Identify process efficiencies, develop staffing plans, and work with management to improve sales performance and member satisfaction.

Job description

Why Work For Us?
  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits - Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work.
While this territory is anchored in Utah, the Travel Sales Manager will also oversee team members in Montana, Wyoming and Alaska.
Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. They work closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Advisors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Travel Advisors.
ESSENTIAL FUNCTIONS
  • Drives travel sales revenue through management of team and relative goals
    • Coaching to achieve desired sales productivity and growth, as well as to overcome challenges;
    • Analyzing sales and industry trends to capitalize on opportunities;
    • Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals;
    • Sets sales goals in conjunction with business line and holds team accountable for reaching goals;
    • Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance;
    • Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management
    • Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management
    • Builds relationships with industry representatives, vendors, local community leaders, and travel professionals facilitate sales growth and improved value proposition for members
    • Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc
    • Keeps staff informed of industry changes, agency and Club changes, and vendor requirements
    • Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management
  • Works with Managers to oversee day-to-day performance of Counselors
  • Assists in development and execution of training and ensures that Club policies and procedures are followed

KNOWLEDGE AND SKILLS
  • Strong sales coaching skills
  • Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills
  • Strong negotiation and analytical skills
  • Proficient in customer issue resolution
  • Ability to work an extended hour schedule as necessitated by business need
  • Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
  • Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES
  • Minimum Qualifications
    • Bachelor's plus 5 years/High School diploma plus 9 years of travel sales & service experience
    • 3+ years of supervisory/management experience Required
    • Valid driver's license

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.
Compensation Range for Utah: $100,674.00 - $125,841.00.
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AAA Northern California, Nevada & Utah logo

About AAA Northern California, Nevada & Utah

Sourced by ZipRecruiter

AAA (the American Automobile Association, Inc.) is a federation of affiliated automobile clubs. Each AAA club is an independent, not-for-profit organization, chartered and incorporated in its own state and controlled by its own Board of Directors. In order to be affiliated with AAA, each club agrees to provide certain standard services to its own members, as well as members of other AAA clubs. The individual club owns the territory in which it resides, and membership is based on residence. Exact dues and services will vary slightly between clubs.

Industry

Insurance carriers

Company size

1,001 - 5,000 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

1900

Social media

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