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Reservation Sales Manager Jobs (NOW HIRING)

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ · On-site

$13 - $16.75/hr

Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager. * Ensure the completeness and accuracy of all reservations. * Provide vehicle familiarization and answer customer ...

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ · On-site

$13 - $16.75/hr

Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager. * Ensure the completeness and accuracy of all reservations. * Provide vehicle familiarization and answer customer ...

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ

$13 - $16.75/hr

Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager. * Ensure the completeness and accuracy of all reservations. * Provide vehicle familiarization and answer customer ...

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ · On-site

$13 - $16.75/hr

Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager. * Ensure the completeness and accuracy of all reservations. * Provide vehicle familiarization and answer customer ...

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ · On-site

$13 - $16.75/hr

Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager. * Ensure the completeness and accuracy of all reservations. * Provide vehicle familiarization and answer customer ...

CRUISE AMERICA INC

Reservations Sales Agent

Mesa, AZ

$13 - $16.75/hr

Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager. * Ensure the completeness and accuracy of all reservations. * Provide vehicle familiarization and answer customer ...

Cruise America

Reservations Sales Agent

Mesa, AZ · On-site

$15 - $19.25/hr

Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager. * Ensure the completeness and accuracy of all reservations. * Provide vehicle familiarization and answer customer ...

Omni Hotels & Resorts

Catering Sales Manager

Tucson, AZ · On-site

$49K - $63K/yr

... Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive ... Execute and manage internal processes necessary to reserve and confirm the negotiated contract ...

Omni Hotels & Resorts

Group Sales Manager

Austin, TX · On-site

Omni Hotels & Resorts is seeking a Group Sales Manager for the beautiful new Barton Creek Resort ... Work closely with all departments such as Convention Services and Reservation Sales departments to ...

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How much do reservation sales manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for reservation sales manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Reservation Sales Manager vs Front Desk Agent?

AspectReservation Sales ManagerFront Desk Agent
CredentialsSales experience, hospitality certifications often preferredCustomer service skills, hospitality training
Work EnvironmentOffice setting, sales-focusedFront desk, direct guest interaction
Employer & Industry UsageHotels, resorts, travel companiesHotels, motels, hospitality industry
Search & Comparison IntentSales, reservations, revenue managementGuest service, check-in/out, customer support

The Reservation Sales Manager primarily focuses on selling reservations, managing bookings, and maximizing revenue through sales strategies. In contrast, a Front Desk Agent handles guest check-ins, check-outs, and provides direct customer service. While both roles are essential in hospitality, the Reservation Sales Manager emphasizes sales and revenue, whereas the Front Desk Agent centers on guest experience and operational support.

What are Reservation Sales Managers?

Reservation Sales Managers are professionals responsible for overseeing and optimizing the reservations process for hotels, resorts, or other hospitality businesses. They manage reservation teams, coordinate with sales and marketing departments, and ensure maximum occupancy and revenue through effective booking strategies. Their duties often include training staff, analyzing booking patterns, implementing pricing strategies, and maintaining high levels of customer satisfaction. Reservation Sales Managers play a key role in balancing guest experience with the financial goals of the organization.

What are some common challenges faced by a Reservation Sales Manager, and how can they be effectively managed?

Reservation Sales Managers often encounter challenges such as fluctuating demand, last-minute cancellations, and balancing customer satisfaction with occupancy targets. Successfully managing these issues typically involves effective forecasting, implementing flexible booking policies, and maintaining strong communication with both sales teams and front-office staff. Utilizing reservation management software and regularly analyzing booking data can also help in making informed decisions and adjusting strategies in real time to meet business goals.

What are the key skills and qualifications needed to thrive as a Reservation Sales Manager, and why are they important?

To thrive as a Reservation Sales Manager, you need expertise in sales strategies, reservations management, and revenue optimization, typically supported by a degree in hospitality or business. Familiarity with property management systems (PMS), central reservation systems (CRS), and CRM platforms, as well as certifications like CHRM, are highly valued. Exceptional leadership, negotiation, and customer service skills help you drive team performance and build client relationships. These skills ensure effective revenue generation, seamless reservation operations, and high levels of guest satisfaction in a competitive hospitality environment.
What cities are hiring for Reservation Sales Manager jobs? Cities with the most Reservation Sales Manager job openings:
What states have the most Reservation Sales Manager jobs? States with the most job openings for Reservation Sales Manager jobs include:
Reservation Sales Manager jobs near you
Reservations Sales Agent

Reservations Sales Agent

CRUISE AMERICA INC

Mesa, AZ • On-site

$13 - $16.75/hr

Other

Posted 15 days ago

Job description

SUMMARY
The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and
fax. Essential duties include booking reservations, answering questions, following through on marketing
programs and specials accurately, supplying information and answering questions. The scope of this
position is to provide customers with all available dates and location options in order to help them
finalize their plans and book the reservation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
  • Recommend services and offer alternatives to book reservations and close sales calls.
  • Provide accurate data entry of customer information in scheduling systems.
  • Assist customers and other team members with customer service/complaint resolution.
  • Support other departments related to reservations including the rental station, chat and international tour operators.
  • Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager.
  • Ensure the completeness and accuracy of all reservations.
  • Provide vehicle familiarization and answer customer questions.
  • Provide rental information at local shows as requested.
  • Assist the manager with various special projects.
  • Maintain a neat and organized work area.
  • Perform other duties as assigned.

COMPETENCIES
  • Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; shares expertise with others.
  • Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs as trained; solicits customer feedback to improve service;; meets commitments.
  • Attention to Detail -Recognizes that even small inaccuracies add up quickly. Demonstrates willingness to take time necessary to follow instructions precisely.
  • Communications -Exhibits excellent oral and written communication skills in English with supervisor, staff and customers; exhibits good listening and comprehension.
  • Teamwork - Gives and welcomes feedback; supports everyone's efforts to succeed.
  • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well.
  • Quality Management - Demonstrates accuracy and thoroughness.
  • Ethics - Works with integrity and principles; upholds organizational values.
  • Adaptability - Able to deal with frequent change, delays, or unexpected events.
  • Dependability - Commits to long hours of work when necessary to reach goals. This may include nights and weekends.
  • Professional appearance - displays good personal grooming and adherence to company protocol

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required:
Education and/or Experience
High School or equivalent diploma required.
Physical Demands
While performing the duties of this Job, the employee is regularly required to sit, talk or hear and use
hands to handle, feel, or type. The employee is occasionally required to stand; walk. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close
vision and ability to adjust focus.
Work Environment
The working conditions are normal for a call center environment.
Acknowledgements
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working
conditions associated with the job. While this is intended to be an accurate reflection of the current job,
management reserves the right to revise the job or to require that other or different tasks be performed
when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological
developments.

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