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Reservation Sales Manager Jobs (NOW HIRING)

Warwick Hotel

Reservation Agents

Denver, CO · On-site

Central Reservation Agent - shift: 12pm-8pm Tuesday- Friday., 9:00am- 05:30pm on Saturday POSITION ... Sales/Marketing and Guest Services. Enter the information into the Property Management System ...

Omni Hotels & Resorts

Catering Sales Manager

Tempe, AZ · On-site

$49K - $64K/yr

... Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive ... Execute and manage internal processes necessary to reserve and confirm the negotiated contract ...

Carneros Resort and Spa

Reservations Sales Agent

Napa, CA · On-site

$21 - $21.50/hr

Director of Reservations Classification: Part time, Non-Exempt POSITION OVERVIEW The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing ...

Carneros Resort and Spa

Reservations Sales Agent

Napa, CA · On-site

$19.50 - $25.25/hr

Director of Reservations Classification: Part time, Non-Exempt POSITION OVERVIEW The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing ...

Carneros Resort and Spa

Reservations Sales Agent

Napa, CA · On-site

$21 - $21.50/hr

Director of Reservations Classification: Part time, Non-Exempt POSITION OVERVIEW The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing ...

Hampton Inn

Sales Manager

North Olmsted, OH

$22 - $26/hr

Excel; Outlook and experience with hotel reservation and revenue management systems Our Sales Manager will: * Solicit, negotiate and book new and repeat business through various efforts

Hampton Inn

Sales Manager

North Olmsted, OH · On-site

$22 - $26/hr

Excel; Outlook and experience with hotel reservation and revenue management systems Our Sales Manager will: * Solicit, negotiate and book new and repeat business through various efforts

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Reservation Sales Manager information

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$109K

How much do reservation sales manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for reservation sales manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a reservation sales manager?

Reservation Sales Managers are professionals responsible for overseeing and optimizing the reservations process for hotels, resorts, or other hospitality businesses. They manage reservation teams, coordinate with sales and marketing departments, and ensure maximum occupancy and revenue through effective booking strategies. Their duties often include training staff, analyzing booking patterns, implementing pricing strategies, and maintaining high levels of customer satisfaction. Reservation Sales Managers play a key role in balancing guest experience with the financial goals of the organization.

What are the key skills and qualifications needed to thrive as a reservation sales manager, and why are they important?

To thrive as a Reservation Sales Manager, you need expertise in sales strategies, reservations management, and revenue optimization, typically supported by a degree in hospitality or business. Familiarity with property management systems (PMS), central reservation systems (CRS), and CRM platforms, as well as certifications like CHRM, are highly valued. Exceptional leadership, negotiation, and customer service skills help you drive team performance and build client relationships. These skills ensure effective revenue generation, seamless reservation operations, and high levels of guest satisfaction in a competitive hospitality environment.

What are some common challenges faced by a reservation sales manager, and how can they be effectively managed?

Reservation Sales Managers often encounter challenges such as fluctuating demand, last-minute cancellations, and balancing customer satisfaction with occupancy targets. Successfully managing these issues typically involves effective forecasting, implementing flexible booking policies, and maintaining strong communication with both sales teams and front-office staff. Utilizing reservation management software and regularly analyzing booking data can also help in making informed decisions and adjusting strategies in real time to meet business goals.

What is the difference between Reservation Sales Manager vs Front Desk Agent?

AspectReservation Sales ManagerFront Desk Agent
CredentialsSales experience, hospitality certifications often preferredCustomer service skills, hospitality training
Work EnvironmentOffice setting, sales-focusedFront desk, direct guest interaction
Employer & Industry UsageHotels, resorts, travel companiesHotels, motels, hospitality industry
Search & Comparison IntentSales, reservations, revenue managementGuest service, check-in/out, customer support

The Reservation Sales Manager primarily focuses on selling reservations, managing bookings, and maximizing revenue through sales strategies. In contrast, a Front Desk Agent handles guest check-ins, check-outs, and provides direct customer service. While both roles are essential in hospitality, the Reservation Sales Manager emphasizes sales and revenue, whereas the Front Desk Agent centers on guest experience and operational support.

What cities are hiring for Reservation Sales Manager jobs?

Cities with the most Reservation Sales Manager job openings:

What states have the most Reservation Sales Manager jobs?

States with the most job openings for Reservation Sales Manager jobs include:

What are popular job titles related to Reservation Sales Manager jobs?

For Reservation Sales Manager jobs, the most frequently searched job titles are:

Reservation Sales Manager jobs near you

Reservations / Rapid Response Supervisor

Horseshoe Bay, TX • On-site

Crescent Hotels & Resorts
See more jobs at Crescent Hotels & Resortsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Description
Job Title: Reservations / Rapid Response Supervisor
Department: Reservation Sales / Rapid Response
Supervises: 8-10 Reservation Sales Associates
Job Summary
The Reservations / Rapid Response Supervisor oversees day-to-day reservation operations with a focus on associate training, guest satisfaction, and operational efficiency. This role ensures the reservations team is knowledgeable of all resort offerings and effectively guides guests to products and services that meet their needs. The Supervisor monitors productivity, call handling, and in-house guest requests in alignment with the goals and direction of the Director of Reservation Sales.
Essential Duties and Responsibilities
  • Supervise daily operations of the Reservations and Rapid Response team
  • Train, coach, and support associates on guest service standards and product knowledge
  • Monitor call quality, productivity, and service levels
  • Accurately communicate rates, packages, and resort offerings within approved guidelines to protect revenue
  • Answer all incoming inquiries and reservation requests
  • Book accommodations and advanced activity reservations, including golf, spa, marina, dining, kids' club, and tennis
  • Handle in-house guest calls and dispatch requests to appropriate resort departments
  • Respond to accounting-related inquiries and create service tickets as needed
  • Maintain current knowledge of resort amenities, hours of operation, and product updates; communicate changes to the team
  • Ensure associates complete required familiarization activities for resort offerings
  • Conduct one-on-one coaching and sales training; review performance and identify improvement opportunities
  • Complete required documentation, correspondence, and reporting
  • Maintain a clean, organized, and professional work environment
  • Represent Horseshoe Bay Resort professionally with guests, members, associates, and leadership
  • Assist with additional duties or projects as business needs require

Employment Standards
To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience
  • High school diploma or equivalent required
  • College coursework, technical certificate, or related training preferred
  • Three to six months of related experience or an equivalent combination of education and experience

Language Skills
  • Ability to read and interpret business correspondence, procedures, and operational guidelines
  • Ability to write routine reports and correspondence
  • Ability to communicate effectively with guests, associates, and management

Mathematical Skills
  • Ability to perform basic calculations including percentages, discounts, and commissions
  • Ability to understand and work within departmental budget guidelines

Reasoning Ability
  • Ability to solve practical problems in a fast-paced environment
  • Ability to interpret written, verbal, and schedule-based instructions

Physical Demands
  • Ability to sit, stand, walk, and use hands for computer and telephone work
  • Occasional stooping, kneeling, or reaching
  • Ability to lift and move up to 25 pounds

Work Environment
  • Moderate noise level
  • Occasional exposure to outdoor weather conditions
  • Standard office and resort operating environment

Benefits & Perks
Available to All Eligible Associates
  • Weekly meal subsidies
  • Retail and dining discounts at Horseshoe Bay Resort
  • Discounts at all Crescent Hotels & Resorts properties
  • Limited access to select resort amenities (based on occupancy and business levels)

Full-Time Benefits Include
  • Medical, Dental, and Vision Insurance
  • Paid vacation and holidays
  • 401(k) plan with employer match
  • Short- and long-term disability coverage
  • Critical illness and accident insurance
  • Associate Relief Fund
Qualifications
Experience using property management and reservation systems, communicating rates and packages accurately, supporting revenue goals, and coordinating guest requests with multiple resort departments such as golf, spa, dining, and accounting.
Education
  • Bachelors (Preferred)
  • Associates (Preferred)
  • Some college (Preferred)
  • High School (Required)
Experience
  • Required
    Experience using property management and reservation systems, communicating rates and packages accurately, supporting revenue goals, and coordinating guest requests with multiple resort departments such as golf, spa, dining, and accounting.
  • Required
    Experience leading, training, and coaching reservation or hospitality teams; conducting one-on-one performance reviews; monitoring productivity and call quality; and improving sales and service behaviors through ongoing training.
  • Required
    Experience supervising reservation or call center operations, including handling high call volumes, booking accommodations and resort activities, managing in-house guest requests, and ensuring consistent, high-quality guest service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Crescent Hotels & Resorts

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