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Reservation Sales Manager Jobs in Georgia (NOW HIRING)

Crescent

Sales Coordinator

Stone Mountain, GA · On-site

$17 - $23.25/hr

Reports any deviations from policies, procedures, brand standards and regulations to management ... Check for group reservation errors - and contact caller of the reservation or group contact ...

Concord Hospitality

Sales Coordinator

Atlanta, GA · On-site

$18 - $24.75/hr

In this role, you will assist with incoming reservation calls for groups and meetings, support the ... our Sales Coordinators grow into Sales Managers and even future Directors of Sales!

Concord Hospitality

Sales Coordinator

Atlanta, GA · On-site

$18 - $24.75/hr

In this role, you will assist with incoming reservation calls for groups and meetings, support the ... our Sales Coordinators grow into Sales Managers and even future Directors of Sales!

Omni Hotels

Sales Administrative Assistant

Atlanta, GA · On-site

$17.75 - $23/hr

The first responsibility is to manage all sales data, controls, leads, and reports by following all ... as Reservation blocks * Expert with Salesforce Report Builder and Excel * Assist in 90-day ...

Castellucci Hospitality Group

General Manager

Atlanta, GA · On-site

$75K - $90K/yr

Marketing & Sales: Ensure the reservation system is updated to maximize availability, guest ... Manages onboarding and training processes for new service team members. Trains new service team ...

Savannah Country Club

Dining Room Manager

Savannah, GA · On-site

... reservation schedules and maintains reservations log. • Greets and seats members and guests. • ... wine sales. • Assures that local and state laws and the club's policies and procedures for the ...

Savannah Country Club

Dining Room Manager

Savannah, GA · On-site

... reservation schedules and maintains reservations log. • Greets and seats members and guests. • ... wine sales. • Assures that local and state laws and the club's policies and procedures for the ...

Savannah Country Club

Dining Room Manager

Savannah, GA · On-site

... reservation schedules and maintains reservations log. • Greets and seats members and guests. • ... wine sales. • Assures that local and state laws and the club's policies and procedures for the ...

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Reservation Sales Manager information

What is a reservation sales manager?

Reservation Sales Managers are professionals responsible for overseeing and optimizing the reservations process for hotels, resorts, or other hospitality businesses. They manage reservation teams, coordinate with sales and marketing departments, and ensure maximum occupancy and revenue through effective booking strategies. Their duties often include training staff, analyzing booking patterns, implementing pricing strategies, and maintaining high levels of customer satisfaction. Reservation Sales Managers play a key role in balancing guest experience with the financial goals of the organization.

What are the key skills and qualifications needed to thrive as a reservation sales manager, and why are they important?

To thrive as a Reservation Sales Manager, you need expertise in sales strategies, reservations management, and revenue optimization, typically supported by a degree in hospitality or business. Familiarity with property management systems (PMS), central reservation systems (CRS), and CRM platforms, as well as certifications like CHRM, are highly valued. Exceptional leadership, negotiation, and customer service skills help you drive team performance and build client relationships. These skills ensure effective revenue generation, seamless reservation operations, and high levels of guest satisfaction in a competitive hospitality environment.

What are some common challenges faced by a reservation sales manager, and how can they be effectively managed?

Reservation Sales Managers often encounter challenges such as fluctuating demand, last-minute cancellations, and balancing customer satisfaction with occupancy targets. Successfully managing these issues typically involves effective forecasting, implementing flexible booking policies, and maintaining strong communication with both sales teams and front-office staff. Utilizing reservation management software and regularly analyzing booking data can also help in making informed decisions and adjusting strategies in real time to meet business goals.

What is the difference between Reservation Sales Manager vs Front Desk Agent?

AspectReservation Sales ManagerFront Desk Agent
CredentialsSales experience, hospitality certifications often preferredCustomer service skills, hospitality training
Work EnvironmentOffice setting, sales-focusedFront desk, direct guest interaction
Employer & Industry UsageHotels, resorts, travel companiesHotels, motels, hospitality industry
Search & Comparison IntentSales, reservations, revenue managementGuest service, check-in/out, customer support

The Reservation Sales Manager primarily focuses on selling reservations, managing bookings, and maximizing revenue through sales strategies. In contrast, a Front Desk Agent handles guest check-ins, check-outs, and provides direct customer service. While both roles are essential in hospitality, the Reservation Sales Manager emphasizes sales and revenue, whereas the Front Desk Agent centers on guest experience and operational support.

What cities in Georgia are hiring for Reservation Sales Manager jobs?

Cities in Georgia with the most Reservation Sales Manager job openings:

Reservation Sales Manager jobs near you

Sales Coordinator

Stone Mountain, GA • On-site

Crescent Hotels & Resorts LLC
See more jobs at Crescent Hotels & Resorts LLCexternal

$17 - $23.25/hr

Full-time

Re-posted 26 days ago

Job description

Join the nation’s leader, Crescent Hotels & Resorts, and take the next step in your hospitality career.  We are seeking a Sales Coordinator for the incredible Atlanta Lakeside Resort at Stone Mountain.

The Sales Coordinator provides administrative support for the Sales staff including greeting visitors, answering the telephone, gathering data and compiling reports, maintaining files and preparing correspondence. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, nametags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

Review group blocks for cutoff date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
Attend weekly group pick-up meetings
Run group arrivals lists daily for future arrival dates, and no-show reports daily.
Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
Report to the Director of Sales.
Work with group rooming lists, reservation changes, and group billing – according to contract and email history.
Complete Group Commission Report, after group’s departure.
Monitor room type availability daily.
Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
Complete competition rate analysis as needed.
Take in-house reservations calls from customers requesting on property assistance or all other calls pertaining to room reservations.
Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
Assist in completing all VIP and internal reservations, communicating any issues to management
Assist in completing all fax and email reservations.
Research outstanding Travel Agent Commissions for groups.

Research and charge for all no-shows, cancellations, and deposits. 

Enter pick up for each group upon conclusion of event

Assist DOS with BT tracking for all Global and Local Corporate Negotiated Accounts

Other duties as assigned.