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Representative Night Jobs (NOW HIRING)

Raymond Management

Hotel Night Audit

Joliet, IL · On-site

$19 - $20/hr

Guest Service Representative Night Audit Starting Salary Range: $19.00-$20.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days Employment Type ...

Raymond Management

Hotel Night Audit

West Chester, OH · On-site

$16 - $17/hr

Guest Service Representative Night Audit Starting Salary Range: $16.00-$17.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days Employment Type ...

Raymond Management

Hotel Night Audit

Madison, WI · On-site

$18 - $19/hr

Guest Service Representative Night Audit Starting Salary Range: $18.00-$19.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days Employment Type ...

Raymond Management

Hotel Night Audit

Fort Worth, TX · On-site

$17 - $18/hr

Guest Service Representative Night Audit Starting Salary Range: $17.00-$18.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days Employment Type ...

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All JobsRepresentative Night Jobs

Representative Night information

What are some common challenges faced by a Representative Night and how can they be managed?

One common challenge for a Representative Night is handling customer concerns or emergencies during overnight shifts when support from other departments may be limited. Staying organized, having strong problem-solving skills, and being familiar with escalation protocols can help manage these situations effectively. Additionally, maintaining clear communication with both customers and daytime staff ensures continuity of service and helps resolve issues swiftly. Adjusting to a nocturnal work schedule may also require personal strategies to maintain energy and focus throughout the shift.

What is the difference between Representative Night vs Customer Service Representative?

AspectRepresentative NightCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentNight shifts, call centers, or retail settings operating during evening hoursDay shifts, call centers, retail stores, or office environments
Industry UsageRetail, hospitality, or call centers with 24-hour operationsRetail, telecommunications, banking, and service industries
Common Search/ComparisonRepresentative Night vs Customer Service Representative

Representative Night roles typically involve working evening or overnight shifts in retail or call center environments, focusing on customer support during off-hours. Customer Service Representatives usually work during daytime hours, providing assistance in various industries. While both roles require strong communication skills and similar credentials, their work hours and environments differ significantly, catering to different customer needs and business operations.

What are the key skills and qualifications needed to thrive as a Representative Night, and why are they important?

To thrive as a Representative Night, you generally need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer management systems, telephone systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are important soft skills for this role. These skills are essential for effectively assisting customers, managing inquiries during off-peak hours, and ensuring smooth operational continuity overnight.

What are Representative Night jobs?

Representative Night jobs typically involve working as a customer service or support representative during overnight or late evening shifts. These professionals handle inquiries, resolve issues, and provide assistance to customers outside of standard business hours. The role often requires strong communication skills, the ability to work independently, and adaptability to night shift schedules. Employers may include call centers, hospitality businesses, healthcare organizations, or any company that offers 24/7 support.
What cities are hiring for Representative Night jobs? Cities with the most Representative Night job openings:
What are the most commonly searched types of Representative jobs? The most popular types of Representative jobs are:
What states have the most Representative Night jobs? States with the most job openings for Representative Night jobs include:
Representative Night jobs near you

Customer Support Representative - Night Shift

Allied Tech

Austin, TX • Remote

$61K - $74K/yr

Full-time

Posted 27 days ago

Job description

Customer Support Representative - Night Shift

It's been said that the secret of getting ahead is getting started. We'd add one thing to that: it helps considerably if you actually like people. We're building a team of thoughtful, service-minded people who find satisfaction in a good conversation, take pride in solving problems, and make every customer feel like they called at just the right time.


What is the pay?

  • $61,000 - $74,000 per year, based on experience
  • Individual performance-based bonus up to 10% of salary
  • Company performance-based bonus up to 10% of salary

What are the benefits?

  • Fully remote position
  • Competitive health, dental, and vision insurance
  • 401(k) with up to 6% company match
  • 40 days of paid time off, inclusive of vacation, sick days, and holidays
  • $200/month home-office stipend
  • Promote-from-within culture with clear opportunities for advancement

What will I be doing?

  • Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls
  • Resolving complex cases escalated by Customer Support Representatives
  • Troubleshooting both common and uncommon account and software-related issues for our clients' users
  • Guiding users through solutions in a clear and patient manner
  • Identifying patterns in escalated cases and surfacing insights to leadership
  • Escalating complex cases through structured workflows
  • Documenting issues and resolutions accurately within internal systems
  • Contributing to knowledge base articles for both common and uncommon issues
  • Following established processes to deliver consistent, high-quality support
  • Representing client brands with empathy and professionalism

What are the requirements?

  • Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions
  • Excellent written communication, including grammar, punctuation, and spelling
  • Comfortable navigating multiple software systems simultaneously
  • Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

  • 2+ years customer service, help desk, or other customer-facing support experience
  • 1+ year experience with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

  • Night Shift: 12:00 AM - 8:00 AM Central Time (CT)

Great customer support is about more than resolving issues -- it's about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we'd love to hear from you.