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Remote Zendesk Chat Support Jobs (NOW HIRING)

Respond to customer tickets across email, chat, and in-app messaging quickly, clearly, and with ... Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar) * Patience and ...

This remote role requires 2+ years in customer support, active listening, and a strong knack for ... Ideal candidates will have experience in SaaS environments and familiarity with Zendesk. Join a ...

$16.75 - $22.50/hr

Remote Department: Customer Service / Support Reports To: Customer Support Manager Job Summary: We ... Respond promptly and professionally to customer inquiries via phone, email, chat, or ticketing ...

Support Desk Analyst

Albany, NY ยท Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Provide first-level contact and support for users via phone, email, or chat. * Diagnose and resolve ...

$15.75 - $20.25/hr

At least 2 years of contact center experience (phone and chat support) * Minimum 1 year of remote / work-from-home experience * Experience using Salesforce or a similar CRM system * Proficiency with ...

... email, chat, and video. You will be responsible for handling customer inquiries, diagnosing and ... Familiarity with ticketing systems such as Zendesk. Experience using remote support tools. Exposure ...

... email, chat, and video. You will be responsible for handling customer inquiries, diagnosing and ... Familiarity with ticketing systems such as Zendesk. Experience using remote support tools. Exposure ...

$14.25 - $18/hr

(Remote) Bilingual (Spanish) Customer Service Representative Only from State of Iowa, Nebraska or ... E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ...

BAS Controls Tech Support

Edina, MN ยท On-site +1

$70K - $90K/yr

This role offers hybrid flexibility (3 days in-office / 2 remote) or the option to work fully on ... Handle customer inquiries through phone, email, chat, and ticketing systems * Create and refine ...

Resolving the issues through phone, chat, and email communication channels in a fast paced ... Zendesk, MSSQL, Jira, Confluence experience. * Previous experience working with remote teams.

Resolving the issues through phone, chat, and email communication channels in a fast paced ... Zendesk, MSSQL, Jira, Confluence experience. * Previous experience working with remote teams.

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Remote Zendesk Chat Support information

See salary details

$31.5K

$63.1K

$108.5K

How much do remote zendesk chat support jobs pay per year?

As of May 28, 2026, the average yearly pay for remote zendesk chat support in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Zendesk Chat Support vs Remote Live Chat Agent?

AspectRemote Zendesk Chat SupportRemote Live Chat Agent
Primary RoleManage customer interactions via Zendesk Chat platformHandle live chat inquiries across various platforms
Required SkillsZendesk platform knowledge, customer service skillsCustomer service, communication, multi-platform familiarity
Work EnvironmentRemote, customer support centers, tech companiesRemote, e-commerce, service industries
CertificationsZendesk certification helpful but not mandatoryCustomer service certifications beneficial

Remote Zendesk Chat Support and Remote Live Chat Agent roles both involve assisting customers via live chat. Zendesk Support specialists focus specifically on managing interactions within the Zendesk platform, often requiring platform-specific knowledge. Live Chat Agents may handle inquiries across multiple platforms and industries. Both roles are remote, customer-focused, and require strong communication skills, but Zendesk Support roles emphasize platform expertise, while Live Chat Agents may need broader multi-platform experience.

More about Remote Zendesk Chat Support jobs
What cities are hiring for Remote Zendesk Chat Support jobs? Cities with the most Remote Zendesk Chat Support job openings:
What are the most commonly searched types of Zendesk Chat Support jobs? The most popular types of Zendesk Chat Support jobs are:
What states have the most Remote Zendesk Chat Support jobs? States with the most job openings for Remote Zendesk Chat Support jobs include:
Infographic showing various Remote Zendesk Chat Support job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 10% Physical, and 90% Hybrid job distribution, with an average salary of $63,094 per year, or $30.3 per hour.
Customer Support Specialist (Remote)

Customer Support Specialist (Remote)

AdQuick

New York, NY โ€ข Remote

$80K - $85K/yr

Full-time

Posted 7 days ago


Job description

Customer Support Specialist

Location: [Remote] Reports to: [Senior Manager, Technical Operations] Team: [Customer Support]

About the Role

We're a fast-growing tech company with hundreds of users relying on our platform every day and we're looking for a Customer Support Specialist to be their first point of contact when something goes wrong, when they have a question, or when they need help getting more out of the product.
This isn't a script-reading role. You'll work directly with users to troubleshoot issues, dig into root causes, and turn frustrating moments into great ones. You'll also be the voice of the customer internally surfacing patterns, flagging bugs to engineering, and helping us build a better product.
If you're someone who loves solving problems, can juggle a high volume of tickets without losing the human touch, and gets satisfaction from a well-closed ticket, we want to talk to you.

What You'll Do
  • Respond to customer tickets across email, chat, and in-app messaging quickly, clearly, and with empathy
  • Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes
  • Escalate complex technical issues to engineering with clear, well-documented context
  • Own customer issues end-to-end from first response to resolution and follow-up
  • Build and maintain help center articles, FAQs, and internal documentation
  • Identify trends in support volume and partner with product and engineering to prevent recurring issues
  • Help onboard new users and answer questions about features, integrations, and best practices
  • Contribute to improving support workflows, macros, and tooling as we scale
What We're Looking For

Required:

  • 1-3 years in a customer-facing support role, ideally at a SaaS or tech company
  • Strong written communication you can explain technical concepts clearly to non-technical users
  • A genuine problem-solver mindset; you enjoy digging into the "why," not just patching the "what"
  • Comfortable with high ticket volume and able to prioritize ruthlessly
  • Tech-savvy quick to learn new tools and platforms
  • Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar)
  • Patience and empathy, even with frustrated users on tough days

Nice to have:

  • Experience supporting a B2B SaaS product
  • Familiarity with basic technical concepts: APIs, integrations, browser dev tools, SQL queries
  • Background in technical writing or knowledge base management
  • Experience working cross-functionally with product and engineering teams