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Remote Workspace One Jobs (NOW HIRING)

... Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile ... remote wipe, and data loss prevention. • Monitor compliance dashboards and address non-compliant ...

Basic Qualifications: * 1 year experience (WAH) remote customer service * 1 year experience working ... Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ...

Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...

Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...

Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...

Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...

MDM Architect

Atlanta, GA · Remote

$82.90K - $83.40K/yr

Remote Visa: H1B, H4, USC, GC(1990 or Below) (formerly AirWatch) and Microsoft Intune platforms ... VMware Workspace ONE UEM (formerly AirWatch) and Microsoft Intune platforms. · Key ...

Minimum Availability: 4 shifts per month (must include at least 1 weekend shift per month). * Shift ... Demonstrated EMR proficiency and a dedicated HIPAA-compliant remote workspace. * Work Eligibility:

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Remote Workspace One information

What is the difference between Remote Workspace One vs Remote Desktop Support Specialist?

AspectRemote Workspace OneRemote Desktop Support Specialist
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)IT certifications (e.g., CompTIA A+, Microsoft Certified)
Work EnvironmentManaging and supporting Workspace One platform, remote device managementProviding remote support for desktop issues, troubleshooting user problems
Industry UsageIT, enterprise device management, mobile device managementIT support, helpdesk, technical support services

Remote Workspace One specialists focus on managing and supporting the Workspace One platform for device management, while Remote Desktop Support Specialists troubleshoot and resolve desktop issues remotely. Both roles require similar certifications and are common in IT support environments, but they differ in their specific focus and daily tasks.

More about Remote Workspace One jobs
What cities are hiring for Remote Workspace One jobs? Cities with the most Remote Workspace One job openings:
What are the most commonly searched types of Workspace One jobs? The most popular types of Workspace One jobs are:
What states have the most Remote Workspace One jobs? States with the most job openings for Remote Workspace One jobs include:
Infographic showing various Remote Workspace One job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 85% Physical, 13% Hybrid, and 2% Remote job distribution.
Help Desk Specialist II (Tier II - Advanced Support)

Help Desk Specialist II (Tier II - Advanced Support)

Aretec Inc

Ashburn, VA • Remote

Full-time

Posted 9 days ago


Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm‑transferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to next‑level support teams, including internal CBP groups and third‑party vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Government‑provided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier II‑level troubleshooting.
  • Strong knowledge of Windows OS,