Perform advanced remote troubleshooting for: * Mobile devices and CBP mobile service environment ( AirWatch/Workspace ONE ) * Email services and Microsoft Outlook * Personal Identity Verification ...
Quick apply
Perform advanced remote troubleshooting for: * Mobile devices and CBP mobile service environment ( AirWatch/Workspace ONE ) * Email services and Microsoft Outlook * Personal Identity Verification ...
MDM Intune Engineer
Frisco, TX · On-site +1
... Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile ... remote wipe, and data loss prevention. • Monitor compliance dashboards and address non-compliant ...
MDM Intune Engineer
Frisco, TX · On-site +1
... Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile ... remote wipe, and data loss prevention. • Monitor compliance dashboards and address non-compliant ...
Google Workspace Stack Director - Remote US
Plano, TX · On-site +1
$125K - $179K/yr
We are currently seeking a Google Workspace Stack Director - Remote US to join our team in Plano ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
Google Workspace Stack Director - Remote US
Plano, TX · On-site +1
$125K - $179K/yr
We are currently seeking a Google Workspace Stack Director - Remote US to join our team in Plano ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
Google Workspace Stack Director - Remote US
Plano, TX · On-site +1
$125K - $179K/yr
We are currently seeking a Google Workspace Stack Director - Remote US to join our team in Plano ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
Google Workspace Stack Director - Remote US
Plano, TX · On-site +1
$125K - $179K/yr
We are currently seeking a Google Workspace Stack Director - Remote US to join our team in Plano ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
Customer Care Associate
Las Cruces, NM · Remote
$20/hr
Basic Qualifications: * 1 year experience (WAH) remote customer service * 1 year experience working ... Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ...
Customer Care Associate
Las Cruces, NM · Remote
$20/hr
Basic Qualifications: * 1 year experience (WAH) remote customer service * 1 year experience working ... Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ...
Google Workspace Stack Director - Remote US
Plano, TX · On-site +1
$125K - $179K/yr
We are currently seeking a Google Workspace Stack Director - Remote US to join our team in Plano ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
Google Workspace Stack Director - Remote US
Plano, TX · On-site +1
$125K - $179K/yr
We are currently seeking a Google Workspace Stack Director - Remote US to join our team in Plano ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
BPO Director
Lincoln, NE · Remote
Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
BPO Director
Lincoln, NE · Remote
Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
BPO Senior Director
Plano, TX · Remote
Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
BPO Senior Director
Plano, TX · Remote
Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
Strategic Account Executive - Northeast
New York, NY · On-site +1
$280K - $400K/yr
Our innovative solutions, including Workspace ONE and Horizon, empower organizations to deliver ... Remote -Northeast U.S: located in or near a major city in Northeast states. Travel: 50-60% for in ...
Strategic Account Executive - Northeast
New York, NY · On-site +1
$280K - $400K/yr
Our innovative solutions, including Workspace ONE and Horizon, empower organizations to deliver ... Remote -Northeast U.S: located in or near a major city in Northeast states. Travel: 50-60% for in ...
BCBA - Remote Program Manager
Mcdonough, GA · On-site +1
$90 - $110/hr
... commit to every one of them, this isn't the right role for you. * Professional workspace ... Remote doesn't mean invisible at KEBM - it means intentional. Physical Requirements This role is ...
BCBA - Remote Program Manager
Mcdonough, GA · On-site +1
$90 - $110/hr
... commit to every one of them, this isn't the right role for you. * Professional workspace ... Remote doesn't mean invisible at KEBM - it means intentional. Physical Requirements This role is ...
BPO Director
Lincoln, NE · Remote
Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
BPO Director
Lincoln, NE · Remote
Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
BPO Senior Director
Plano, TX · Remote
Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
BPO Senior Director
Plano, TX · Remote
Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and ... We are one of the world's leading AI and digital infrastructure providers, with unmatched ...
... t commit to every one of them, this isn't the right role for you. * Professional workspace ... Remote doesn't mean invisible at KEBM it means intentional. Physical Requirements This role is ...
Quick apply
... t commit to every one of them, this isn't the right role for you. * Professional workspace ... Remote doesn't mean invisible at KEBM it means intentional. Physical Requirements This role is ...
Must have direct experience supporting executives and/or business owners. * 1+ years of remote work ... Proficiency with Microsoft Office, Google Workspace, Zoom, Slack, and project management or AI ...
Must have direct experience supporting executives and/or business owners. * 1+ years of remote work ... Proficiency with Microsoft Office, Google Workspace, Zoom, Slack, and project management or AI ...
BCBA - Remote Program Manager
Mcdonough, GA · Remote
$50 - $60/hr
... commit to every one of them, this isn't the right role for you. * Professional workspace ... Remote doesn't mean invisible at KEBM - it means intentional. Physical Requirements This role is ...
BCBA - Remote Program Manager
Mcdonough, GA · Remote
$50 - $60/hr
... commit to every one of them, this isn't the right role for you. * Professional workspace ... Remote doesn't mean invisible at KEBM - it means intentional. Physical Requirements This role is ...
MDM Architect
Atlanta, GA · Remote
$82.90K - $83.40K/yr
Remote Visa: H1B, H4, USC, GC(1990 or Below) (formerly AirWatch) and Microsoft Intune platforms ... VMware Workspace ONE UEM (formerly AirWatch) and Microsoft Intune platforms. · Key ...
Quick apply
MDM Architect
Atlanta, GA · Remote
$82.90K - $83.40K/yr
Remote Visa: H1B, H4, USC, GC(1990 or Below) (formerly AirWatch) and Microsoft Intune platforms ... VMware Workspace ONE UEM (formerly AirWatch) and Microsoft Intune platforms. · Key ...
Telehealth Physician (MD/DO) - Acute Care
OR · Remote
$75/hr
Minimum Availability: 4 shifts per month (must include at least 1 weekend shift per month). * Shift ... Demonstrated EMR proficiency and a dedicated HIPAA-compliant remote workspace. * Work Eligibility:
Quick apply
Telehealth Physician (MD/DO) - Acute Care
OR · Remote
$75/hr
Minimum Availability: 4 shifts per month (must include at least 1 weekend shift per month). * Shift ... Demonstrated EMR proficiency and a dedicated HIPAA-compliant remote workspace. * Work Eligibility:
Acquisition Specialist - State Farm Agent Team Member
Philadelphia, PA · Remote
$50K - $70K/yr
... 1 year of State Farm experience who thrives on outbound sales, lead generation, and closing new ... remote workspace What We Offer Competitive base salary plus uncapped commission and performance ...
Quick apply
Acquisition Specialist - State Farm Agent Team Member
Philadelphia, PA · Remote
$50K - $70K/yr
... 1 year of State Farm experience who thrives on outbound sales, lead generation, and closing new ... remote workspace What We Offer Competitive base salary plus uncapped commission and performance ...
Account Representative - State Farm Agent Team Member
Scottsdale, AZ · Remote
$45K - $65K/yr
... 1 year of State Farm experience required Must be in good standing with applicable licensing ... a professional remote workspace What We Offer Competitive base salary plus commission and ...
Quick apply
Account Representative - State Farm Agent Team Member
Scottsdale, AZ · Remote
$45K - $65K/yr
... 1 year of State Farm experience required Must be in good standing with applicable licensing ... a professional remote workspace What We Offer Competitive base salary plus commission and ...
Minimum of 1-2 years of experience in a healthcare, medical scheduling, call center, claims ... Reliable high-speed internet connection and a secure, distraction-free remote workspace Fortuna is ...
Minimum of 1-2 years of experience in a healthcare, medical scheduling, call center, claims ... Reliable high-speed internet connection and a secure, distraction-free remote workspace Fortuna is ...
Remote Workspace One information
What is the difference between Remote Workspace One vs Remote Desktop Support Specialist?
| Aspect | Remote Workspace One | Remote Desktop Support Specialist |
|---|---|---|
| Credentials | IT certifications (e.g., CompTIA A+, Microsoft Certified) | IT certifications (e.g., CompTIA A+, Microsoft Certified) |
| Work Environment | Managing and supporting Workspace One platform, remote device management | Providing remote support for desktop issues, troubleshooting user problems |
| Industry Usage | IT, enterprise device management, mobile device management | IT support, helpdesk, technical support services |
Remote Workspace One specialists focus on managing and supporting the Workspace One platform for device management, while Remote Desktop Support Specialists troubleshoot and resolve desktop issues remotely. Both roles require similar certifications and are common in IT support environments, but they differ in their specific focus and daily tasks.
More about Remote Workspace One jobs
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What are the most commonly searched types of Workspace One jobs? The most popular types of Workspace One jobs are:
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Full-time
Posted 9 days ago
Job description
Help Desk Specialist II (Tier 2 – Advanced Support)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full‑time
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems.
What You'll Do
- Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm‑transferred calls.
- Perform advanced remote troubleshooting for:
- Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
- Email services and Microsoft Outlook
- Personal Identity Verification (PIV) card authentication
- Remote VPN access (GlobalProtect and Zscaler)
- Remote access via DHS Workplace (WaaS)
- Microsoft Office products
- Windows OS and Active Directory
- Remote software installations
- Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
- Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
- Answer ≥80% of transferred calls and chats within 60 seconds.
- Escalate incidents to next‑level support teams, including internal CBP groups and third‑party vendors, as required.
- Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
- Install approved software using Government‑provided tools and processes.
Required Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred.
- Minimum 2 years of experience providing IT help desk or technical support with Tier II‑level troubleshooting.
- Strong knowledge of Windows OS,
About Aretec
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Fairfax, VA, US
Year founded
2005