Perform advanced remote troubleshooting for: * Mobile devices and CBP mobile service environment ( AirWatch/Workspace ONE ) * Email services and Microsoft Outlook * Personal Identity Verification ...
Perform advanced remote troubleshooting for: * Mobile devices and CBP mobile service environment ( AirWatch/Workspace ONE ) * Email services and Microsoft Outlook * Personal Identity Verification ...
Endpoint Security Engineer
Vienna, VA ยท Remote
Design and enforce compliance policies within Workspace One, Microsoft Intune, and/or Jamf. Oversee mobile security controls including device encryption, lost/stolen device workflows, and remote wipe ...
Endpoint Security Engineer
Vienna, VA ยท Remote
Design and enforce compliance policies within Workspace One, Microsoft Intune, and/or Jamf. Oversee mobile security controls including device encryption, lost/stolen device workflows, and remote wipe ...
Sales Executive - Remote
Norfolk, VA ยท Remote
$65K - $125K/yr
Resident in one of the following states: FL, GA, SC, NC, NJ, PA, DE, VA, KY, TN, IN, MI, MO, MN, AL ... Has a dedicated, distraction-free workspace and reliable high-speed internet for remote work
Sales Executive - Remote
Norfolk, VA ยท Remote
$65K - $125K/yr
Resident in one of the following states: FL, GA, SC, NC, NJ, PA, DE, VA, KY, TN, IN, MI, MO, MN, AL ... Has a dedicated, distraction-free workspace and reliable high-speed internet for remote work
Remote Account Representative
Richmond, VA ยท Remote
$17/hr
Meet performance goals (with support and coaching along the way) Requirements Qualifications: * 1+ ... Quiet, private workspace * High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ...
Remote Account Representative
Richmond, VA ยท Remote
$17/hr
Meet performance goals (with support and coaching along the way) Requirements Qualifications: * 1+ ... Quiet, private workspace * High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ...
Remote Account Executive
Richmond, VA ยท Remote
$65K - $125K/yr
... com), one of the nation's fastest growing companies (Inc 5000), and an A+ BBB rating. Key ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...
Remote Account Executive
Richmond, VA ยท Remote
$65K - $125K/yr
... com), one of the nation's fastest growing companies (Inc 5000), and an A+ BBB rating. Key ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...
Remote Inbound/Outbound Sales Representative
Richmond, VA ยท On-site +1
Qualifications: * 1-2 years of sales experience (inbound/outbound, telemarketing, or similar roles ... Proficient with technology and basic computer applications (Google Workspace, Slack, Microsoft ...
Remote Inbound/Outbound Sales Representative
Richmond, VA ยท On-site +1
Qualifications: * 1-2 years of sales experience (inbound/outbound, telemarketing, or similar roles ... Proficient with technology and basic computer applications (Google Workspace, Slack, Microsoft ...
... and remote technical teams to accomplish the goals of the project. As the Teamcenter Active ... Workspace Client, Reporting and Analytics. * Wide-ranging experience and advanced knowledge in one ...
... and remote technical teams to accomplish the goals of the project. As the Teamcenter Active ... Workspace Client, Reporting and Analytics. * Wide-ranging experience and advanced knowledge in one ...
TeamCenter, PLM Architect (Remote)
Chesapeake, VA ยท On-site +1
... and remote technical teams to accomplish the goals of the project. As the Teamcenter Active ... Workspace Client, Reporting and Analytics. * Wide-ranging experience and advanced knowledge in one ...
TeamCenter, PLM Architect (Remote)
Chesapeake, VA ยท On-site +1
... and remote technical teams to accomplish the goals of the project. As the Teamcenter Active ... Workspace Client, Reporting and Analytics. * Wide-ranging experience and advanced knowledge in one ...
Sales Executive - Remote
Virginia Beach, VA ยท Remote
$65K - $125K/yr
... and one of the nation's fastest growing companies (Inc 5000) with an A+ rating by the Better ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...
Sales Executive - Remote
Virginia Beach, VA ยท Remote
$65K - $125K/yr
... and one of the nation's fastest growing companies (Inc 5000) with an A+ rating by the Better ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...
Sales Executive - Remote Call Center
Roanoke, VA ยท Remote
$65K - $125K/yr
... com), one of the nation's fastest growing companies (Inc 5000), and an A+ rating by the Better ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...
Sales Executive - Remote Call Center
Roanoke, VA ยท Remote
$65K - $125K/yr
... com), one of the nation's fastest growing companies (Inc 5000), and an A+ rating by the Better ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...
Direct Sales Closer - Remote
Lynchburg, VA ยท Remote
$65K - $125K/yr
... com), one of the nation's fastest growing companies (Inc 5000), and an A+ BBB rating. Key ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...
Direct Sales Closer - Remote
Lynchburg, VA ยท Remote
$65K - $125K/yr
... com), one of the nation's fastest growing companies (Inc 5000), and an A+ BBB rating. Key ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...
Remote Call Center Representative
Virginia Beach, VA ยท On-site +1
$12.77 - $14/hr
LOCATION Remote Work-at-Home POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled ... Reliable internet connection and a quiet home workspace. * Fluent in English and Spanish ABOUT MCI ...
Remote Call Center Representative
Virginia Beach, VA ยท On-site +1
$12.77 - $14/hr
LOCATION Remote Work-at-Home POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled ... Reliable internet connection and a quiet home workspace. * Fluent in English and Spanish ABOUT MCI ...
Remote Account Representative
Richmond, VA ยท On-site +1
$17/hr
Have a quiet and private workspace. * High speed internet with the ability to hardwire via 50 ft ... You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, or VA. * We will provide ...
Remote Account Representative
Richmond, VA ยท On-site +1
$17/hr
Have a quiet and private workspace. * High speed internet with the ability to hardwire via 50 ft ... You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, or VA. * We will provide ...
Remote Call Center Representative
Virginia Beach, VA ยท Remote
$13.75 - $17.75/hr
LOCATIONRemote Work-at-HomePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled ... Reliable internet connection and a quiet home workspace. * Fluent in English and Spanish ABOUT MCI ...
Remote Call Center Representative
Virginia Beach, VA ยท Remote
$13.75 - $17.75/hr
LOCATIONRemote Work-at-HomePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled ... Reliable internet connection and a quiet home workspace. * Fluent in English and Spanish ABOUT MCI ...
If not experienced with EPIC and seeking a remote role, on-site training may be required in one of our select East Coast offices. * When working from home, you must maintain a private workspace to ...
If not experienced with EPIC and seeking a remote role, on-site training may be required in one of our select East Coast offices. * When working from home, you must maintain a private workspace to ...
If not experienced with EPIC and seeking a remote role, on-site training may be required in one of our select East Coast offices. * When working from home, you must maintain a private workspace to ...
If not experienced with EPIC and seeking a remote role, on-site training may be required in one of our select East Coast offices. * When working from home, you must maintain a private workspace to ...
Remote Inside Sales Representative
Norfolk, VA ยท On-site +1
$55K - $75K/yr
Applicants must reside in one of these specified locations to be considered for this role ... workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet ...
Remote Inside Sales Representative
Norfolk, VA ยท On-site +1
$55K - $75K/yr
Applicants must reside in one of these specified locations to be considered for this role ... workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet ...
Remote Inside Sales Representative
Alexandria, VA ยท On-site +1
$55K - $75K/yr
Applicants must reside in one of these specified locations to be considered for this role ... workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet ...
Remote Inside Sales Representative
Alexandria, VA ยท On-site +1
$55K - $75K/yr
Applicants must reside in one of these specified locations to be considered for this role ... workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet ...
Licensed Clinician | VPM
Suffolk, VA ยท Remote
$57K - $77K/yr
Minimum of 1 year of clinical experience * Prior experience in therapy, community mental health, or ... Uphold remote-work standards, including a private workspace and reliable internet connection Remote ...
Licensed Clinician | VPM
Suffolk, VA ยท Remote
$57K - $77K/yr
Minimum of 1 year of clinical experience * Prior experience in therapy, community mental health, or ... Uphold remote-work standards, including a private workspace and reliable internet connection Remote ...
Remote Inside Sales Representative
Richmond, VA ยท On-site +1
$75K/yr
Applicants must reside in one of these specified locations to be considered for this role ... workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet ...
Remote Inside Sales Representative
Richmond, VA ยท On-site +1
$75K/yr
Applicants must reside in one of these specified locations to be considered for this role ... workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet ...
Remote Workspace One information
How can I make 2000 a week working from home?
What companies use Workspace One?
What is the difference between Remote Workspace One vs Remote Desktop Support Specialist?
| Aspect | Remote Workspace One | Remote Desktop Support Specialist |
|---|---|---|
| Credentials | IT certifications (e.g., CompTIA A+, Microsoft Certified) | IT certifications (e.g., CompTIA A+, Microsoft Certified) |
| Work Environment | Managing and supporting Workspace One platform, remote device management | Providing remote support for desktop issues, troubleshooting user problems |
| Industry Usage | IT, enterprise device management, mobile device management | IT support, helpdesk, technical support services |
Remote Workspace One specialists focus on managing and supporting the Workspace One platform for device management, while Remote Desktop Support Specialists troubleshoot and resolve desktop issues remotely. Both roles require similar certifications and are common in IT support environments, but they differ in their specific focus and daily tasks.
What job makes $10,000 a month without a degree?
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Full-time
Posted 2 days ago
Job description
Help Desk Specialist II (Tier 2 โ Advanced Support)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Fulltime
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 โ Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.
What You'll Do
- Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
- Perform advanced remote troubleshooting for:
- Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
- Email services and Microsoft Outlook
- Personal Identity Verification (PIV) card authentication
- Remote VPN access (GlobalProtect and Zscaler)
- Remote access via DHS Workplace (WaaS)
- Microsoft Office products
- Windows OS and Active Directory
- Remote software installations
- Resolve โฅ90% of tickets assigned to Tier II in alignment with AQL targets.
- Process โฅ90% of Tier II tickets within 4 hours (resolved or escalated).
- Answer โฅ80% of transferred calls and chats within 60 seconds.
- Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
- Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
- Install approved software using Governmentprovided tools and processes.
Required Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred.
- Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
- Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
- Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification.
- HDI Desktop Support Technician certification.
- Experience with AirWatch/Workspace ONE MDM.
- Experience with GlobalProtect VPN and Zscaler.
- Experience using the ServiceNow ITSM platform.
- Prior federal government or CBP Tier II support experience.
- ITIL Foundation certification.
Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.