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Remote Workspace One Jobs in Virginia (NOW HIRING)

AAC

Endpoint Security Engineer

Vienna, VA · Remote

Design and enforce compliance policies within Workspace One, Microsoft Intune, and/or Jamf. Oversee mobile security controls including device encryption, lost/stolen device workflows, and remote wipe ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site +1

$24.75 - $34/hr

Support remote users through remote access software, VPN technologies, and secure connectivity ... Experience with mobile device management tools such as JAMF, Apple Business Manager, Workspace ONE ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users ... Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.

Aretum

Tier II Support Technician - Senior

Arlington, VA · On-site +1

$24.75 - $34/hr

Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users ... Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.

Aretum

Tier I Support Technician - Senior

Arlington, VA · On-site +1

At least one year of experience supporting remote access tools such as Cisco AnyConnect. * At least ... Experience with mobile device management tools such as JAMF, Apple Business Manager, Workspace ONE ...

ReminderMedia

Sales Executive - Remote

Norfolk, VA · Remote

$65K - $125K/yr

Resident in one of the following states: FL, GA, SC, NC, NJ, PA, DE, VA, KY, TN, IN, MI, MO, MN, AL ... Has a dedicated, distraction-free workspace and reliable high-speed internet for remote work

ReminderMedia

Remote Account Executive

Richmond, VA · Remote

$65K - $125K/yr

... com), one of the nation's fastest growing companies (Inc 5000), and an A+ BBB rating. Key ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...

ReminderMedia

Remote Account Executive

Richmond, VA · Remote

$65K - $125K/yr

... com), one of the nation's fastest growing companies (Inc 5000), and an A+ BBB rating. Key ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...

ReminderMedia

Sales Executive - Remote

Virginia Beach, VA · Remote

$65K - $125K/yr

... and one of the nation's fastest growing companies (Inc 5000) with an A+ rating by the Better ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...

ReminderMedia

Direct Sales Closer - Remote

Lynchburg, VA · Remote

$65K - $125K/yr

... com), one of the nation's fastest growing companies (Inc 5000), and an A+ BBB rating. Key ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...

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All JobsWorkspace One JobsRemote Workspace One JobsRemote Workspace One Jobs in Virginia

Remote Workspace One information

What is the difference between Remote Workspace One vs Remote Desktop Support Specialist?

AspectRemote Workspace OneRemote Desktop Support Specialist
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)IT certifications (e.g., CompTIA A+, Microsoft Certified)
Work EnvironmentManaging and supporting Workspace One platform, remote device managementProviding remote support for desktop issues, troubleshooting user problems
Industry UsageIT, enterprise device management, mobile device managementIT support, helpdesk, technical support services

Remote Workspace One specialists focus on managing and supporting the Workspace One platform for device management, while Remote Desktop Support Specialists troubleshoot and resolve desktop issues remotely. Both roles require similar certifications and are common in IT support environments, but they differ in their specific focus and daily tasks.

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Remote Workspace One jobs near you

Help Desk Specialist II (Tier II- Advanced Support)

Home - ARETEC

Ashburn, VA • Remote

Full-time

Re-posted 15 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Governmentprovided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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