Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
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Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Quick apply
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Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative
Remote Workspace One information
How can I make 2000 a week working from home?
To earn $2000 weekly in a remote Workspace One role, you typically need to have specialized skills such as IT management, technical support, or system administration, and often require relevant certifications. Many high-paying remote jobs involve full-time hours, experience, and proficiency with remote collaboration tools, enabling consistent income at this level.
What companies use Workspace One?
Many large organizations across various industries use VMware Workspace ONE for unified endpoint management and digital workspace solutions. Companies such as Dell, Pfizer, and T-Mobile have implemented Workspace ONE to enhance security and streamline device management for remote and hybrid work environments.
What is the difference between Remote Workspace One vs Remote Desktop Support Specialist?
| Aspect | Remote Workspace One | Remote Desktop Support Specialist |
|---|---|---|
| Credentials | IT certifications (e.g., CompTIA A+, Microsoft Certified) | IT certifications (e.g., CompTIA A+, Microsoft Certified) |
| Work Environment | Managing and supporting Workspace One platform, remote device management | Providing remote support for desktop issues, troubleshooting user problems |
| Industry Usage | IT, enterprise device management, mobile device management | IT support, helpdesk, technical support services |
Remote Workspace One specialists focus on managing and supporting the Workspace One platform for device management, while Remote Desktop Support Specialists troubleshoot and resolve desktop issues remotely. Both roles require similar certifications and are common in IT support environments, but they differ in their specific focus and daily tasks.
What job makes $10,000 a month without a degree?
A Remote Workspace One professional typically earns around $10,000 a month through roles such as remote IT support, system administration, or cloud management, which often require technical skills and certifications rather than a degree. Success in these roles depends on experience, certifications like CompTIA or AWS, and proficiency with remote collaboration tools.
What is the 3 month rule for jobs?
The 3 month rule in the context of Remote Workspace One or similar roles often refers to a probationary period of three months during which an employee's performance and fit for the position are evaluated. Successful completion of this period can lead to permanent employment, benefits, or further opportunities. It is a common practice to ensure both employer and employee are aligned before confirming long-term employment.
What are popular job titles related to Remote Workspace One jobs in Reston, VA? For Remote Workspace One jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Workspace One jobs in Reston, VA look for? The top searched job categories for Remote Workspace One jobs in Reston, VA are:
Full-time
Posted 2 days ago
Job description
Help Desk Specialist II (Tier 2 – Advanced Support)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Fulltime
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.
What You'll Do
- Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
- Perform advanced remote troubleshooting for:
- Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
- Email services and Microsoft Outlook
- Personal Identity Verification (PIV) card authentication
- Remote VPN access (GlobalProtect and Zscaler)
- Remote access via DHS Workplace (WaaS)
- Microsoft Office products
- Windows OS and Active Directory
- Remote software installations
- Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
- Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
- Answer ≥80% of transferred calls and chats within 60 seconds.
- Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
- Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
- Install approved software using Governmentprovided tools and processes.
Required Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred.
- Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
- Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
- Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification.
- HDI Desktop Support Technician certification.
- Experience with AirWatch/Workspace ONE MDM.
- Experience with GlobalProtect VPN and Zscaler.
- Experience using the ServiceNow ITSM platform.
- Prior federal government or CBP Tier II support experience.
- ITIL Foundation certification.
Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.