Remote VPN access (Global Protect and Zscaler) * Remote access using DHS Workplace (WaaS ... Experience with AirWatch/Workspace ONE MDM. * Experience with Global Protect VPN and Zscaler.
Remote VPN access (Global Protect and Zscaler) * Remote access using DHS Workplace (WaaS ... Experience with AirWatch/Workspace ONE MDM. * Experience with Global Protect VPN and Zscaler.
Acquisition Specialist - State Farm Agent Team Member
Philadelphia, PA · Remote
$50K - $70K/yr
... 1 year of State Farm experience who thrives on outbound sales, lead generation, and closing new ... remote workspace What We Offer Competitive base salary plus uncapped commission and performance ...
Quick apply
Acquisition Specialist - State Farm Agent Team Member
Philadelphia, PA · Remote
$50K - $70K/yr
... 1 year of State Farm experience who thrives on outbound sales, lead generation, and closing new ... remote workspace What We Offer Competitive base salary plus uncapped commission and performance ...
Software Development Engineer III
Shreveport, LA · On-site +1
$100K - $150K/yr
... * 1 year of professional experience in a Senior Software Engineer position. * 5 years of ... Position is performed in a general office environment, home office, or approved remote workspace ...
Software Development Engineer III
Shreveport, LA · On-site +1
$100K - $150K/yr
... * 1 year of professional experience in a Senior Software Engineer position. * 5 years of ... Position is performed in a general office environment, home office, or approved remote workspace ...
Digital Marketing Coach
Blythe, GA · Remote
$50K - $70K/yr
... 1 * Short and long-term disability * $20,000 Term life insurance benefits * Eligible to add group ... Work collaboratively in a remote workspace with team members as well as clients to deliver a high ...
Quick apply
Digital Marketing Coach
Blythe, GA · Remote
$50K - $70K/yr
... 1 * Short and long-term disability * $20,000 Term life insurance benefits * Eligible to add group ... Work collaboratively in a remote workspace with team members as well as clients to deliver a high ...
Digital Marketing Coach
Augusta, GA · Remote
$20K/yr
... 1 * Short and long-term disability * $20,000 Term life insurance benefits * Eligible to add group ... Work collaboratively in a remote workspace with team members as well as clients to deliver a high ...
Digital Marketing Coach
Augusta, GA · Remote
$20K/yr
... 1 * Short and long-term disability * $20,000 Term life insurance benefits * Eligible to add group ... Work collaboratively in a remote workspace with team members as well as clients to deliver a high ...
Software Development Engineer III
Spartanburg, SC · On-site +1
$100K - $150K/yr
... * 1 year of professional experience in a Senior Software Engineer position. * 5 years of ... Position is performed in a general office environment, home office, or approved remote workspace ...
Software Development Engineer III
Spartanburg, SC · On-site +1
$100K - $150K/yr
... * 1 year of professional experience in a Senior Software Engineer position. * 5 years of ... Position is performed in a general office environment, home office, or approved remote workspace ...
Digital Marketing Coach
Katy, TX · Remote
$50K - $70K/yr
... 1 * Short and long-term disability * $20,000 Term life insurance benefits * Eligible to add group ... Work collaboratively in a remote workspace with team members as well as clients to deliver a high ...
Quick apply
Digital Marketing Coach
Katy, TX · Remote
$50K - $70K/yr
... 1 * Short and long-term disability * $20,000 Term life insurance benefits * Eligible to add group ... Work collaboratively in a remote workspace with team members as well as clients to deliver a high ...
Software Development Engineer III
Irving, TX · On-site +1
$100K - $150K/yr
... * 1 year of professional experience in a Senior Software Engineer position. * 5 years of ... Position is performed in a general office environment, home office, or approved remote workspace ...
Software Development Engineer III
Irving, TX · On-site +1
$100K - $150K/yr
... * 1 year of professional experience in a Senior Software Engineer position. * 5 years of ... Position is performed in a general office environment, home office, or approved remote workspace ...
Account Representative - State Farm Agent Team Member
Scottsdale, AZ · Remote
$45K - $65K/yr
... 1 year of State Farm experience required • Must be in good standing with applicable licensing ... a professional remote workspace What We Offer Competitive base salary plus commission and ...
Quick apply
Account Representative - State Farm Agent Team Member
Scottsdale, AZ · Remote
$45K - $65K/yr
... 1 year of State Farm experience required • Must be in good standing with applicable licensing ... a professional remote workspace What We Offer Competitive base salary plus commission and ...
Software Development Engineer III
Oak Brook, IL · On-site +1
$100K - $150K/yr
... * 1 year of professional experience in a Senior Software Engineer position. * 5 years of ... Position is performed in a general office environment, home office, or approved remote workspace ...
Software Development Engineer III
Oak Brook, IL · On-site +1
$100K - $150K/yr
... * 1 year of professional experience in a Senior Software Engineer position. * 5 years of ... Position is performed in a general office environment, home office, or approved remote workspace ...
Digital Marketing Coach
Katy, TX · Remote
$20K/yr
... 1 * Short and long-term disability * $20,000 Term life insurance benefits * Eligible to add group ... Work collaboratively in a remote workspace with team members as well as clients to deliver a high ...
Digital Marketing Coach
Katy, TX · Remote
$20K/yr
... 1 * Short and long-term disability * $20,000 Term life insurance benefits * Eligible to add group ... Work collaboratively in a remote workspace with team members as well as clients to deliver a high ...
Workstation Specialist I
Omaha, NE · On-site +1
$23.55 - $35.33/hr
... Telecommuting No remote/telecommuting opportunity Position Summary Provides basic level of ... Workspace One), workstation imaging processes, MDM solutions, O365 and cloud suite support ...
Workstation Specialist I
Omaha, NE · On-site +1
$23.55 - $35.33/hr
... Telecommuting No remote/telecommuting opportunity Position Summary Provides basic level of ... Workspace One), workstation imaging processes, MDM solutions, O365 and cloud suite support ...
Experienced or Senior GRC Analyst (Remote)
Fort Worth, TX · Remote
$90K - $119K/yr
Reliable high-speed internet and a secure, private remote workspace Our Hiring Process Our process ... The assessment reflects the type of work you will do on day one. If you are confident in your GRC ...
Quick apply
Experienced or Senior GRC Analyst (Remote)
Fort Worth, TX · Remote
$90K - $119K/yr
Reliable high-speed internet and a secure, private remote workspace Our Hiring Process Our process ... The assessment reflects the type of work you will do on day one. If you are confident in your GRC ...
Service Desk Analyst
Orlando, FL · Remote
$19/hr
Week 1: Training will be onsite . * Week 2: The first half of the week will be onsite , with the ... remote workspace with reliable internet access · Reliable transportation for onsite training and ...
Quick apply
Service Desk Analyst
Orlando, FL · Remote
$19/hr
Week 1: Training will be onsite . * Week 2: The first half of the week will be onsite , with the ... remote workspace with reliable internet access · Reliable transportation for onsite training and ...
Benefits from day one , our paid training program will teach you all the skills needed to allow you ... Reliable internet connection and distraction-free remote workspace * Ability to work with people ...
Benefits from day one , our paid training program will teach you all the skills needed to allow you ... Reliable internet connection and distraction-free remote workspace * Ability to work with people ...
You will be expected to step into active projects and contribute from day one. What You Bring * 3 ... Reliable high-speed internet and a secure, private remote workspace Our Hiring Process Our process ...
Quick apply
You will be expected to step into active projects and contribute from day one. What You Bring * 3 ... Reliable high-speed internet and a secure, private remote workspace Our Hiring Process Our process ...
QA Software Analyst
Irving, TX · On-site +1
$60K - $70K/yr
... * 1+ years' experience with RedSail applications preferred * 1+ years' agile process (scrum ... Position is performed in a general office environment, home office, or approved remote workspace ...
QA Software Analyst
Irving, TX · On-site +1
$60K - $70K/yr
... * 1+ years' experience with RedSail applications preferred * 1+ years' agile process (scrum ... Position is performed in a general office environment, home office, or approved remote workspace ...
QA Software Analyst
Warrendale, PA · On-site +1
$60K - $70K/yr
... * 1+ years' experience with RedSail applications preferred * 1+ years' agile process (scrum ... Position is performed in a general office environment, home office, or approved remote workspace ...
QA Software Analyst
Warrendale, PA · On-site +1
$60K - $70K/yr
... * 1+ years' experience with RedSail applications preferred * 1+ years' agile process (scrum ... Position is performed in a general office environment, home office, or approved remote workspace ...
QA Software Analyst
Uniondale, NY · On-site +1
$60K - $70K/yr
... * 1+ years' experience with RedSail applications preferred * 1+ years' agile process (scrum ... Position is performed in a general office environment, home office, or approved remote workspace ...
QA Software Analyst
Uniondale, NY · On-site +1
$60K - $70K/yr
... * 1+ years' experience with RedSail applications preferred * 1+ years' agile process (scrum ... Position is performed in a general office environment, home office, or approved remote workspace ...
Registered Dietitian Nutritionist (Bilingual Spanish)
Tampa Palms, FL · Remote
$29.50 - $39.75/hr
Deliver one-on-one counseling and follow-ups via HIPAA-compliant telehealth tools * Accurately ... A secure remote workspace with high-speed internet * Bilingual (Spanish) Preferred / Huge Plus:
Registered Dietitian Nutritionist (Bilingual Spanish)
Tampa Palms, FL · Remote
$29.50 - $39.75/hr
Deliver one-on-one counseling and follow-ups via HIPAA-compliant telehealth tools * Accurately ... A secure remote workspace with high-speed internet * Bilingual (Spanish) Preferred / Huge Plus:
Remote Workspace One information
What is the difference between Remote Workspace One vs Remote Desktop Support Specialist?
| Aspect | Remote Workspace One | Remote Desktop Support Specialist |
|---|---|---|
| Credentials | IT certifications (e.g., CompTIA A+, Microsoft Certified) | IT certifications (e.g., CompTIA A+, Microsoft Certified) |
| Work Environment | Managing and supporting Workspace One platform, remote device management | Providing remote support for desktop issues, troubleshooting user problems |
| Industry Usage | IT, enterprise device management, mobile device management | IT support, helpdesk, technical support services |
Remote Workspace One specialists focus on managing and supporting the Workspace One platform for device management, while Remote Desktop Support Specialists troubleshoot and resolve desktop issues remotely. Both roles require similar certifications and are common in IT support environments, but they differ in their specific focus and daily tasks.
More about Remote Workspace One jobs
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- Remote Work From Home Boxer Packer
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$22/hr
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Job description
Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist II to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides advanced Tier II technical troubleshooting and resolution for employees, contractors and external customers by responding to hardware, software, network, mobile device, VPN, and access-related issues. The position delivers 24x7x365 support, manages incidents through ServiceNow, performs remote installations and system maintenance, and escalates complex issues when necessary. The ideal candidate should have at least two years of IT support experience, strong knowledge of Windows, Active Directory, Microsoft 365, and remote access technologies, and the ability to work in a fast-paced, customer-focused environment.
Duties and Responsibilities:
- Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call.
- Perform advanced (second level) remote troubleshooting for:
- Mobile device issues, including CBP's mobile service environment (AirWatch)
- Email and Microsoft Outlook accounts and functionality
- Personal Identity Verification (PIV) card access to CBP systems
- Remote VPN access (Global Protect and Zscaler)
- Remote access using DHS Workplace (WaaS)
- Microsoft Office products
- Windows and Active Directory
- Remote software installations
- Resolve >=90% of tickets assigned to Tier II (AQL target).
- Process >=90% of tickets within 4 hours (resolved or escalated to next level).
- Answer >=80% of transferred calls/chats within 60 seconds.
- Escalate incidents to next-level support (internal CBP teams and third-party vendors).
- Perform remote installation and troubleshooting of workstations, peripherals (desktops, laptops, tablets, printers, scanners, cameras).
- Install approved software using Government-provided tools.
You MUST have:
- Minimum 2 years of IT help desk or technical support experience with Tier II-level troubleshooting.
- Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
- Experience with VPN technologies, remote access tools, and PIV/smart card authentication.
- Ability to work rotating shifts including nights, weekends, and holidays.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
It’s GREAT if you also have:
- CompTIA A+, Network+, or Security+ certification.
- HDI Desktop Support Technician certification.
- Experience with AirWatch/Workspace ONE MDM.
- Experience with Global Protect VPN and Zscaler.
- Experience with ServiceNow ITSM platform.
- Prior federal government or CBP Tier II support experience.
- ITIL Foundation certification.
Education:
- High school diploma or equivalent required.
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service-Disabled Veteran Owned Business.