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Remote Workspace One Jobs in Michigan (NOW HIRING)

BetterHelp

Licensed Psychologist - Remote

Detroit, MI · Remote

$650/wk

BetterHelp is one of the world's largest online therapy platforms for mental health professionals ... S. residency, private workspace, reliable internet, and liability insurance * A private and ...

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All JobsWorkspace One JobsRemote Workspace One JobsRemote Workspace One Jobs in Michigan

Remote Workspace One information

What is the difference between Remote Workspace One vs Remote Desktop Support Specialist?

AspectRemote Workspace OneRemote Desktop Support Specialist
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)IT certifications (e.g., CompTIA A+, Microsoft Certified)
Work EnvironmentManaging and supporting Workspace One platform, remote device managementProviding remote support for desktop issues, troubleshooting user problems
Industry UsageIT, enterprise device management, mobile device managementIT support, helpdesk, technical support services

Remote Workspace One specialists focus on managing and supporting the Workspace One platform for device management, while Remote Desktop Support Specialists troubleshoot and resolve desktop issues remotely. Both roles require similar certifications and are common in IT support environments, but they differ in their specific focus and daily tasks.

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Remote Workspace One jobs near you

IT Help Desk Technician - Level 1

Ann Arbor, MI • Remote

GDI Infotech
IT Services • 51 - 200 employees
Learn more about GDI Infotechexternal

$18 - $25/hr

Full-time, Part-time

Posted 6 days ago

Job description

This is a remote position.

IT Help Desk Technician - Level 1


  • Hourly Rate: $18 – $26/hour depending on experience and skills
  • Engagement Type: W-2 contract or 1099 (discussed during placement)
  • Hours: Variable, 10–40 hours per week based on client volume
  • Location: Fully remote — work from anywhere in the U.S.
  • Flexible Schedule


ABOUT THIS OPPORTUNITY


GDI Infotech is hiring skilled Level 1 IT Help Desk Technicians to support our growing network of MSP and IT Service Provider clients across the United States.


This is not a traditional full-time job — it is a flexible, remote engagement designed for IT professionals who want to work from home.


This role is ideal if you want flexibility, remote work, and part-time IT income — without the pressure of a 40-hour-a-week commitment.


WHAT YOU'LL DO


You will serve as the first point of contact for end users at your assigned client organization — answering support requests, troubleshooting common issues, and escalating anything that requires deeper expertise to Level 2 support.


Day-to-Day Responsibilities

  • Answer incoming support tickets, phone calls, and emails from end users — professionally and promptly.
  • Troubleshoot common hardware, software, and connectivity issues remotely.
  • Assist with password resets, account lockouts, and Microsoft 365 or Google Workspace issues.
  • Support VPN connectivity, remote desktop tools, and basic network troubleshooting.
  • Help users with printers, peripherals, and standard business applications.
  • Document every issue clearly in the client's ticketing system — logging the problem, steps taken, and outcome.
  • Escalate unresolved or complex issues to Level 2 support with a full, accurate summary.
  • Communicate clearly and patiently with non-technical users — translating IT into plain language.
  • Follow client-specific procedures, SLAs, and escalation paths consistently.



WHAT YOU NEED TO SUCCEED


Technical Skills — Required

  • Windows 10/11 troubleshooting — hardware, software, and user account issues
  • Microsoft 365 support — Outlook, Teams, SharePoint, OneDrive, account administration
  • Basic Active Directory — password resets, account unlocks, user setup
  • Remote desktop tools — experience with TeamViewer, AnyDesk, or similar
  • VPN troubleshooting — help users connect and diagnose common errors
  • Printer and peripheral support — installation, drivers, basic troubleshooting
  • Ticketing system experience — ServiceNow, ConnectWise, Freshdesk, or similar
  • Clear, professional written communication — tickets, emails, and status updates


Technical Skills — Nice to Have

  • MacOS support experience
  • Google Workspace administration
  • Basic networking (IP addressing, Wi-Fi troubleshooting, ping/traceroute)
  • VoIP systems (RingCentral, 8x8, or similar)
  • Experience in an MSP environment
  • CompTIA A+ or ITF+ certification - strongly preferred


Essential Qualities

  • You are diligent and responsive — when a user submits a ticket, they hear back quickly.
  • You are organized — you track open tickets, follow up proactively, and never let things fall through the cracks.
  • You communicate clearly — in writing and on the phone — with people who may not know any IT terminology.
  • You stay calm under pressure and don't rush users or make them feel judged for not knowing something.
  • You are self-directed — you manage your own schedule and don't need someone watching over your shoulder.
  • You take ownership of your tickets until they are resolved or properly escalated.