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Remote Workspace One Jobs in Georgia (NOW HIRING)

ConstructConnect

Associate Engineer

Atlanta, GA · On-site +1

Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace. * Team members who live within commuting distance of one of our office locations (Greater Cincinnati ...

campus4tech

Power BI Developer- Remote

Athens, GA · On-site +1

Remote-Contract Duration: 1 year + Extension Location: Athens, GA 30606 Job Summary: Seeking an ... Support Power BI workspace architecture, security, version control, and documentation. * Ensure ...

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

Orkin

Remote OCCC Sales Supervisor

Atlanta, GA · Remote

Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

ReminderMedia

Direct Sales Closer - Remote

Greensboro, GA · Remote

$65K - $125K/yr

... com), one of the nation's fastest growing companies (Inc 5000), and an A+ BBB rating. Key ... A dedicated, distraction-free workspace with a high-speed internet connection * State Residency in ...

Hoot Reading

Online Educator (Remote)

Atlanta, GA · On-site +1

$18 - $20/hr

Hoot Reading is a leading online tutoring provider delivering 1:1, evidence-based literacy ... quiet workspace. * Maintains professionalism and effectiveness while working with competing ...

Hoot Reading

Online Educator (Remote)

Atlanta, GA · Remote

$18 - $20/hr

Hoot Reading is a leading online tutoring provider delivering 1:1, evidence-based literacy ... quiet workspace. * Maintains professionalism and effectiveness while working with competing ...

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All JobsWorkspace One JobsRemote Workspace One JobsRemote Workspace One Jobs in Georgia

Remote Workspace One information

What is the difference between Remote Workspace One vs Remote Desktop Support Specialist?

AspectRemote Workspace OneRemote Desktop Support Specialist
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)IT certifications (e.g., CompTIA A+, Microsoft Certified)
Work EnvironmentManaging and supporting Workspace One platform, remote device managementProviding remote support for desktop issues, troubleshooting user problems
Industry UsageIT, enterprise device management, mobile device managementIT support, helpdesk, technical support services

Remote Workspace One specialists focus on managing and supporting the Workspace One platform for device management, while Remote Desktop Support Specialists troubleshoot and resolve desktop issues remotely. Both roles require similar certifications and are common in IT support environments, but they differ in their specific focus and daily tasks.

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The most popular types of Workspace One jobs in Georgia are:

What are popular job titles related to Remote Workspace One jobs in Georgia?

For Remote Workspace One jobs in Georgia, the most frequently searched job titles are:

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The top searched job categories for Remote Workspace One jobs in Georgia are:

What cities in Georgia are hiring for Remote Workspace One jobs?

Cities in Georgia with the most Remote Workspace One job openings:

Remote Workspace One jobs near you

Technical Support Representative Level 1

Atlanta, GA • On-site, Remote

ConstructConnect
Software Development • 1 - 5K employees
Learn more about ConstructConnectexternal

Full-time

Re-posted 18 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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