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Remote Workforce Jobs in Chicago, IL (NOW HIRING)

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Remote Workforce information

See Chicago, IL salary details

$25.8K

$78.7K

$166.9K

How much do remote workforce jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote workforce in Chicago, IL is $78,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $94,800.00 per year, depending on experience, location, and employer.

What is a remote workforce?

A remote workforce refers to employees or teams who work outside of a traditional office environment, often from home or other locations, using digital communication tools to connect and collaborate. Remote work allows organizations to access a broader talent pool and can increase flexibility for workers. Companies with a remote workforce typically use video conferencing, project management software, and cloud-based systems to maintain productivity and communication. This approach has grown in popularity due to advances in technology and changing attitudes about work-life balance.

How do remote workforce team members typically stay connected and maintain effective collaboration with colleagues?

Remote workforce team members often use a mix of digital communication tools such as video conferencing, instant messaging, and project management platforms to stay connected. Regular check-ins, virtual team meetings, and collaborative online workspaces help foster teamwork and ensure everyone is aligned on priorities. Adapting to different time zones and proactively sharing updates are common practices to maintain transparency and momentum. Many organizations also encourage informal virtual gatherings to build camaraderie and strengthen team relationships.

What are the key skills and qualifications needed to thrive in a remote workforce role, and why are they important?

To thrive in a remote workforce role, you need strong self-management, communication, and time-management skills, often supported by relevant job experience or education. Familiarity with digital collaboration tools such as Slack, Zoom, project management software, and cloud-based document sharing platforms is typically required. Outstanding remote workers excel in adaptability, proactive communication, and self-motivation. These competencies are crucial for maintaining productivity, effective teamwork, and consistent results without direct in-person supervision.

What is the difference between Remote Workforce vs Customer Service Representative?

AspectRemote WorkforceCustomer Service Representative
Required credentialsVaries by industry; often includes relevant experience or certificationsHigh school diploma or equivalent; customer service training often preferred
Work environmentRemote, flexible locations, home officesTypically office or call center, but increasingly remote
Employer usageEmployers across multiple industries hiring remote staffCustomer service departments in retail, tech, healthcare, etc.
Search intentLooking for remote job opportunities or remote work rolesSeeking customer service roles, often remote or in-office

The Remote Workforce encompasses a broad range of roles working remotely across industries, while Customer Service Representatives focus specifically on assisting customers, often remotely. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the most commonly searched types of Workforce jobs in Chicago, IL?

The most popular types of Workforce jobs in Chicago, IL are:

What are popular job titles related to Remote Workforce jobs in Chicago, IL?

For Remote Workforce jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Workforce jobs in Chicago, IL look for?

The top searched job categories for Remote Workforce jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Workforce jobs?

Cities near Chicago, IL with the most Remote Workforce job openings:

Remote Workforce jobs near you
Infographic showing various Remote Workforce job openings in Chicago, IL as of August 2026, with employment types broken down into 79% Full Time, 14% Part Time, 6% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $78,721 per year, or $37.8 per hour.

Workforce Management Real Time Analyst

Naperville, IL • Remote

Kelly Services
See more jobs at Kelly Servicesexternal

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Workforce Management Real Time Analyst to support internal operations through comprehensive workforce management. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
SNAPSHOT:
Rate of pay: $26.00 per hour
Contract assignment
100% remote
Training Hours – 9:00am to 5:00pm CST, Monday to Friday
After training: Monday to Friday, 5:30pm to 10:00pm CST and every other weekend from 7:00am to 3:30pm CST
Key Responsibilities
Workforce & Schedule Optimization
  • Schedule Maintenance:  Maintain and optimize agent schedules using workforce management (WFM) platforms and advanced Excel models.
  • Capacity Planning: Manage operational PTO allocation and analyze scheduling trends to prevent coverage gaps.
  • Exception Management:  Update schedule changes, process shift trades, and manual tracking requests received via the team mailbox.
  • Attendance Tracking: Monitor the employee attendance line and log real-time updates directly into tracking systems.
Real-Time Monitoring & Skill Adjustments
  • Intraday Queue Management: Monitor live phone queues to identify service level risks and optimize queue allocation.
  • Dynamic Skilling: Adjust agent skill profiles using Humanify/UCCE platforms to balance incoming contact volumes.
Data Analysis & Administration
  • Reporting Suites: Generate actionable daily, weekly, and monthly performance reports for leadership.
  • System Maintenance: Update infrastructure filters, skilling matrices, and staffing logs across platforms - Verint and HIP.
  • Ad-Hoc Projects: Execute data collection tasks and analytical assignments as required by business operations.

Qualifications
Experience: 2–3 years of dedicated Workforce Management (WFM) experience in a contact center environment.
WFM Platform Expertise: Required proficiency in Verint software.
Telephony & Telemetry Tools: Hands-on experience with Finesse/UCCE skilling tools and reporting engines like Aceyus or HIP.
Professional Attributes: Demonstrated ability to multitask under tight deadlines, high attention to precision, and strong problem-solving skills.
 
Role Requirements:
High School Diploma
Must be able to work Monday through Friday 5:30 – 10pm Central Time and every other Saturday and Sunday 7-3:30 Central Time.
Fully remote in any state except NY, CA, HI or AK
What happens next
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.