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Remote Workforce Management Scheduler Jobs in Virginia

Maximus

Master Project Scheduler

VA · On-site +1

We invest in our workforce through training, education, and career development, empowering ... managing Integrated Master Schedules for large, multi-project programs - Proficiency with ...

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

Job Location Remote work within the United States is authorized. Must support US Eastern time zone ... Direct workforce management, quality assurance, knowledge management, operational reporting, and ...

SAIC

Program Management Manager

Arlington, VA · On-site +1

$200K - $240K/yr

Program Mgmt Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Program Management ...

QinetiQ US

Deputy PM

Lorton, VA · On-site +1

$117K/yr

... schedule, performance, and field workforce management across a distributed site footprint. This ... Ability to travel to remote program site locations as required (up to 25%) Preferred Qualifications

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Remote Workforce Management Scheduler information

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

How does a Remote Workforce Management Scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What does a Remote Workforce Management Scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

What are the key skills and qualifications needed to thrive as a Remote Workforce Management Scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.
What are popular job titles related to Remote Workforce Management Scheduler jobs in Virginia? For Remote Workforce Management Scheduler jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management Scheduler jobs in Virginia look for? The top searched job categories for Remote Workforce Management Scheduler jobs in Virginia are:
What cities in Virginia are hiring for Remote Workforce Management Scheduler jobs? Cities in Virginia with the most Remote Workforce Management Scheduler job openings:
Remote Workforce Management Scheduler jobs near you

Instructional Design Manager - Sales/Customer Service Exp Req - Remote

MSCCN

Hampton, VA • On-site, Remote

$64K - $86K/yr

Full-time

Posted 2 days ago

Job description


ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Must have:
Education: Bachelor's degree required.
Experience: Minimum 5 years' related experience required.
Experience designing, tracking and evaluating customer training curricula for a remote workforce.
Experience designing, tracking and evaluating sales training content for training curriculum.
Experience translating process and system documentation into training.
Reporting to the Manager, Training Content/Delivery & QA, the Instructional Design Manager is responsible for designing customer-service-related training content and curriculum used in new hire training, refresher training, new product offerings and new business processes for Servicing Agents who handle Red Cross Training Services' customer inquiries (voice, email, chat and text) related to: account maintenance, aquatics, class registrations, class logistics, billing, training certifications, course record entry, instructor bridging and Red Cross Learning Center troubleshooting support. This position will also develop sales-related training content and curriculum used in new hire training, refresher training, new product, business processes promotional training for TeleSales Specialists who sell Red Cross training classes and retail products to consumers and small business customers.
The ideal candidate will have experience with Articulate (preferred) and a passion for creating impactful learning and training solutions. This is a 100% remote position, offering the flexibility to work from anywhere while supporting our humanitarian mission.
WHERE YOUR CAREER IS A FORCE FOR GOOD:
  • Design new hire training and refresher training content and curriculum for Servicing Agents and TeleSales Specialists. Design and develop new training content and curriculum for Servicing Agents and TeleSales Specialists (e.g. new products, promotions, soft skills, selling skills, etc.)
  • Write effective learning objectives and apply recognized instructional design methodologies for adult learning and knowledge transfer.
  • Create interactive, engaging, effective training, utilizing the most current approaches and tools for virtual learning, including Articulate and AI (e.g., AI voiceover, simulations, gaming).
  • Evaluate training effectiveness and utilize feedback to improve training. Conduct needs assessments. Track training completion in Edge.
  • Digitize and maintain all training content and instructional materials on platform(s) that Customer Service/TeleSales Trainer and QA Manager and learners will be able to access for training delivery.
  • Build a deep understanding of all new and existing customer service and sales business processes and product offerings.
  • Track all customer service and/or sales process changes and ensure all changes have been incorporated in training curricula.
  • When needed, train Supervisors in new and revised products and businesses process so that they can effectively coach agents.

PAY INFORMATION:
The salary range for this position is $64,800 -$86,400
#LI-Remote
Additional Qualifications/Responsibilities
WHAT YOU NEED TO SUCCEED:
Education: Bachelor's degree required.
Experience: Minimum 5 years' related experience required.
Experience designing, tracking and evaluating customer training curricula for a remote workforce.
Experience designing, tracking and evaluating sales training content for training curriculum.
Experience translating process and system documentation into training.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE :
Knowledge of adult learning and instructional design principles.
Experience updating Salesforce.com Knowledge documents.
Knowledge of call-center operations and training a plus.
Experience creating online learning.
Proficiency in Articulate required.
Proficient with Microsoft Office Suite or related software
Ability to problem solve and work in fast-paced environment
Attention to detail
Demonstrate strong communication skills, both verbal and written.
Driven project management and organizational skills

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