Remote Unique Learning System Jobs (NOW HIRING)

Salary : $78,024.00 - $104,028.00 Annually
Location : Multiple Locations Statewide, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-05070
Department: Dept. of Social and Health Services
Division: HCLA
Opening Date: 06/17/2026
Closing Date: 6/24/2026 11:59 PM Pacific
Description
WA Cares Learning System Program Manager
The (WCF) is a first-in-the-nation social insurance program, created by the Legislature to provide affordable long-term care insurance coverage to all working Washingtonians. This program is one of the latest examples of why Washington State is a national leader in long-term care policy. Our team is the first point of contact for the program, and we are responsible for helping Washingtonians understand this new benefit.
WCF is seeking aLearning System Program Manager to join our dynamic team. WCF has hired our core training development team to create learning content for anyone who interacts with our beneficiaries. We need you to manage our learning system as we prepare for implementation and continue to enhance the system as we move into the future. Expect to be very busy laying the foundation for the plans we have worked hard on so far.
This role has statewide scope and will utilize a primarily telework schedule within the state of WA. Occasional travel may be needed to support our training staff and partners or meet in person at our office.
Some of what you'll do:

• Lead the development, implementation, and ongoing management of statewide policy and procedural frameworks governing the WCF training system
• Facilitate cross-functional collaboration
• Evaluate statewide learning operations, identify systemic gaps and operational risks, and implement sustainable process improvements
• Lead strategic continuous improvement initiatives
• Direct the configuration and optimization of Washington State Learning Center (WSLC) functionality
• Ensure learning technologies are effectively leveraged to support enterprise-wide training delivery, tracking, reporting, and compliance monitoring
• Lead development and administration of statewide learning evaluation and feedback mechanisms
• Develop strategic recommendations for leadership related to learning effectiveness, operational efficiencies, compliance outcomes, workforce readiness, and system enhancements
• Lead statewide governance and operational oversight of the WCF training materials repository and associated content management practices
• Ensure learning materials across delivery platforms comply with DSHS accessibility requirements and statewide training standards

What we're looking for:
A master's degree or higher in a Social Science, Health Science, Curriculum Development or Education, Business, or Information Systems and at least three years of professional experience in training, education, or related program management including at least two of the following areas, demonstrating a well-developed working knowledge and practical application:

• Learning management system (LMS) administration or management of a similar learning technology platform
• Data analysis, reporting, or working with databases to inform program decisions
• Process improvement, lean methodologies, or systems thinking applied to program or operational workflows
• Project or program management in a complex, multi-partner environment
• Coordination across multiple partners, cross agency teams, or statewide initiatives
• Knowledge of or experience applying accessibility standards (WCAG) or conducting accessibility audits
• Knowledge of adult learning principles and best practices and their practical application
• Policy writing, development, or procedure documentation

OR
A bachelor's degree in a Social Science, Health Science, Curriculum Development or Education, Business, or Information Systems AND at least five years of professional experience in training, education, or related program management including at least two of the following areas, demonstrating a well-developed working knowledge and practical application:

• Learning management system (LMS) administration or management of a similar learning technology platform
• Data analysis, reporting, or working with databases to inform program decisions
• Process improvement, lean methodologies, or systems thinking applied to program or operational workflows
• Project or program management in a complex, multi-partner environment
• Coordination across multiple partners, cross agency teams, or statewide initiatives
• Knowledge of or experience applying accessibility standards (WCAG) or conducting accessibility audits
• Knowledge of adult learning principles and best practices and their practical application
• Policy writing, development, or procedure documentation

Professional experience, as described above may substitute for 4 years of required educational requirements.
Preferred knowledge, skills, and abilities:

• Knowledge of or experience working within social service agencies or state or government administration
• Familiarity with SharePoint or similar intranet/document management platforms
• Experience with specific LMS platforms such as SumTotal or similar enterprise systems
• Training delivery, facilitator, or instructional design experience
• Ability to quickly adapt to new and emerging technologies
• Experience with continuous improvement frameworks such as Lean or Six Sigma
• Understanding of accessibility auditing practices and tools
• Experience evaluating and accessing learning outcomes and program effectiveness

Join us in shaping the future of long-term care and making a difference in the lives of Washingtonians.
To Apply:
Please provide the following:

• Current chronological resume
• A cover letter explaining why you are interested in the job, skills, and experience that make you the best person for the job
• Three professional references with current contact information

Questions? Please contact and reference #05070.
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rat...