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Remote Troubleshooting Jobs in Decatur, GA (NOW HIRING)

Happy Returns LLC

DevOps Engineer (Remote)

Atlanta, GA · Remote

$50.75 - $69.50/hr

Troubleshoot problems across a wide array of services and function areas * Build and maintain ... a fully remote position and is not limited to candidates located in Georgia EEO Statement ...

asburyauto

IT Helpdesk Support Specialist II

Draper, UT · Remote

Provide technical support over the phone and through remote assistance tools * Troubleshoot hardware, software, network, and application issues * Escalate complex issues to appropriate IT teams when ...

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All JobsRemote Troubleshooting JobsRemote Troubleshooting Jobs in Decatur, GA

Remote Troubleshooting information

What are some common challenges faced in a Remote Troubleshooting role and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

How can I make 2000 a week working from home?

Remote troubleshooting jobs can pay $2000 or more per week if you have strong technical skills, certifications, and experience in areas like IT support, network management, or cybersecurity. Earning this income often requires working full-time hours, building a reputation for reliability, and possibly specializing in high-demand technologies or tools. Freelance platforms and direct client contracts are common ways to find such opportunities.

What job makes 10,000 a month without a degree?

Remote troubleshooting roles, such as technical support specialists or IT help desk technicians, can sometimes pay around $10,000 per month for experienced professionals. These jobs often require strong problem-solving skills, technical knowledge, and certifications like CompTIA or Cisco, but typically do not require a college degree.

What is a Remote Troubleshooting job?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

How to make $80,000 a year working from home?

Remote troubleshooting roles can pay $80,000 or more annually by gaining specialized technical skills, certifications, and experience in areas like network, software, or hardware support. Building a strong skill set, obtaining relevant certifications, and working for companies that offer remote positions with competitive salaries are key factors to reaching this income level.

How to make $1000 a week remotely?

Remote troubleshooting jobs can pay $1000 or more per week depending on experience, skill level, and the complexity of issues handled. To achieve this, professionals often work as freelance or contract troubleshooters, providing technical support, network diagnostics, or software fixes, and may need certifications like CompTIA or Cisco. Building a strong reputation and offering specialized services can help increase earnings in this field.

What are the key skills and qualifications needed to thrive in the Remote Troubleshooting position, and why are they important?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Troubleshooting jobs in Decatur, GA? For Remote Troubleshooting jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Troubleshooting jobs in Decatur, GA look for? The top searched job categories for Remote Troubleshooting jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Troubleshooting jobs? Cities near Decatur, GA with the most Remote Troubleshooting job openings:
Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Decatur, GA as of June 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% Remote job distribution.

Software Engineering Manager - UCaaS (Remote)

Sangoma

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Engineering Manager - UCaaS PlatformBuild it, Scale it, Own it

Sangoma is a global leader in business communications, delivering cloud-based solutions that help organizations connect, collaborate, and communicate from anywhere. Our portfolio includes Unified Communications (UCaaS), Contact Center (CCaaS), VoIP, SIP Trunking, Managed Connectivity, and Communications Platforms serving businesses worldwide.

Sangoma is seeking an experienced Engineering Manager - UCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of our Unified Communications platform.

This role is ideal for a leader who combines strong people management skills with technical credibility. You will lead and develop engineers across multiple countries and time zones while partnering closely with Product Management to deliver highly available, scalable, and innovative communications solutions that power voice, messaging, collaboration, and business communications services for customers worldwide.

The ideal candidate has experience leading engineering teams within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or SaaS environments and possesses the technical depth to contribute to architecture discussions, technical planning, code reviews, and engineering strategy.

Location: United States, Canada, or Medellin, Colombia

Your Role:
  • Lead, mentor, and develop a globally distributed team of software engineers.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Partner with Product Management to prioritize, plan, and deliver strategic product initiatives.
  • Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform.
  • Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services.
  • Participate in architecture reviews, technical design discussions, and engineering planning.
  • Guide engineering teams through technical decisions, code reviews, and software development best practices.
  • Champion Agile development, CI/CD, automation, testing, observability, and operational excellence.
  • Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives.
  • Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction.
  • Recruit, retain, and develop top engineering talent.

Requirements

  • 8+ years of software engineering, platform engineering, or related technical experience.
  • 3+ years of engineering management experience leading software engineering teams.
  • Experience managing remote and globally distributed engineering teams.
  • Experience working within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environments.
  • Strong software engineering background with experience in modern application development and distributed systems.
  • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
  • Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
  • Experience with Linux/Unix environments.
  • Experience with PostgreSQL, MySQL, or similar relational databases.
  • Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
  • Strong communication, leadership, coaching, and stakeholder management skills.

Preferred Qualifications

  • Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business communications solutions.
  • Strong understanding of SIP, VoIP, WebRTC, SBCs, call routing, provisioning systems, and telecommunications infrastructure.
  • Experience with Asterisk, FreePBX, FreeSWITCH, Session Border Controllers (SBCs), or similar communications technologies.
  • Experience with Microsoft Teams integrations, SIP Trunking, messaging platforms, or collaboration technologies.
  • Experience with AWS, Azure, or Google Cloud.
  • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.
  • Experience supporting highly available, mission-critical communications platforms.
  • Experience with programming languages such as PHP or Lua 

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply