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Remote Troubleshooting Jobs in Decatur, GA (NOW HIRING)

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

This role owns day-to-day troubleshooting for hardware, point-of-sale systems, and Zenoti ... This is a fully remote role with standard working hours Monday through Friday. * Longer hours ...

New

Tier4 Group

PHP Developer - REMOTE USA

Atlanta, GA · Remote

Job Title: PHP Developer (Part-Time, Remote) Location: 100% Remote (EST/CST preferred) Schedule ... Troubleshoot, debug, and optimize existing code * Collaborate with team members to understand ...

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · Remote

$16.25 - $21.75/hr

Remote Customer Service Specialist At ForgeFit, we supply premium fitness equipment to gyms ... troubleshooting Track and resolve issues quickly by collaborating with fulfillment, sales, and ...

Steer

Technical Support Specialist - Remote

Atlanta, GA · On-site +1

Set up, transfer, troubleshoot phone number ownership. * Maintain data connection stability. * Own ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

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All JobsTroubleshooting JobsRemote Troubleshooting JobsRemote Troubleshooting Jobs in Decatur, GA

Remote Troubleshooting information

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Troubleshooting jobs in Decatur, GA? For Remote Troubleshooting jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Troubleshooting jobs in Decatur, GA look for? The top searched job categories for Remote Troubleshooting jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Troubleshooting jobs? Cities near Decatur, GA with the most Remote Troubleshooting job openings:
Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Decatur, GA as of July 2026, with employment types broken down into 75% Full Time, 9% Part Time, and 16% Contract. Highlights an 43% Physical, 3% Hybrid, and 54% Remote job distribution.

Field Service & Automation Engineer

TRC Talent Solutions

Norcross, GA • Remote

$72K - $74K/yr

Full-time

Posted 9 days ago

Job description

Position Title: Field Service & Automation Specialist
Location: Norcross, GA
Schedule: Monday Friday, 8:00 AM 5:00 PM (Overtime as needed; occasional Fridays/Saturdays)
Salary: $72,000 $74,000/yr
Overview:
We are seeking a Field Service & Automation Engineer to support the installation, maintenance, and optimization of advanced automated production systems. This role combines hands-on fieldwork with remote technical support, requiring strong troubleshooting skills and the ability to work independently in dynamic environments.
Key Responsibilities:

  • Install, commission, and optimize automated production systems at customer sites across North America

  • Diagnose and resolve mechanical, electrical, hydraulic, and software issues on-site

  • Train customer operators and maintenance teams to ensure efficient system operation

  • Travel internationally as needed for installations, testing, and advanced technical support

  • Office/Remote Support Responsibilities:

  • Serve as the primary contact for customer technical support and troubleshooting

  • Guide customers through diagnostics via phone and video to minimize downtime

  • Document service interactions, resolutions, and ongoing cases accurately

  • Identify recurring issues and provide feedback to engineering and service teams

  • Collaborate with internal engineering teams on complex technical cases and updates

  • Maintain awareness of customer systems, service history, and active issues

Qualifications:

  • Strong electrical and mechanical background in industrial automation or production systems

  • PLC programming and troubleshooting experience required (Siemens S7 or Beckhoff preferred)

  • Ability to read and interpret electrical schematics and mechanical drawings

  • Experience with remote troubleshooting or technical support is a plus

  • Knowledge of hydraulic systems preferred

  • Experience with industrial robotics (KUKA or similar) is a plus

  • Background in truss, wall panel, or prefabricated construction systems is an advantage

  • Excellent communication, documentation, and problem-solving skills

  • Ability to remain calm and effective under pressure

  • Self-motivated and able to work independently

  • Valid passport with ability to travel up to 60% (including occasional weekends and international travel)

  • French or Swedish language skills are a plus

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.