Remote Telecommunications Supervisor Jobs (NOW HIRING)

Summary
The employee will serve as a Social Services Assistant, located in the Clinical Operations Department, Veteran's Crisis Line (VCL), Veteran's Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
Learn more about this agency
Duties
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Major duties include but are not limited to:

• Communicates directly with emergency service providers, telecommunication companies, and others, directly negotiating assistance for Veterans by relaying pertinent facts and important circumstances such as whether the Veteran has a gun or is displaying threatening behavior, etc.
• Collaborates with the responder to get information on Veteran identity and location to initiate the rescue.
• Advocates with emergency responders for the delivery of the appropriate level of emergency intervention of police and other emergency responders for callers, as appropriate with the ability to understand the variety of resource options available nationally and internationally, with response teams.
• Acts as the sole point of contact for VA Suicide Prevention Officers (SPCs), community law enforcement, local emergency dispatch, hospital emergency room personnel, and telecommunication companies.
• Relays real time information from the responder to emergency dispatch, law enforcement, and emergency medical personnel.
• Provides updates to the supervisory team as needed on progress of ongoing rescues and alerts supervisory team immediately if there are any barriers to providing emergency services to those in crisis to include a failed rescue.
• Makes outbound calls to 911 dispatchers, emergency medical providers, and VAMCs to ensure that the Veteran was located, transported, or otherwise is receiving treatment as expected.
• Contacts community medical centers and VAMCs to verify that Veterans arrived at the facility based upon the agreed upon Facility Transport Plan that is coordinated between the responder and Veteran.
• Notifies the supervisor if the Facility Transport Plan fails and initiates rescue as needed.
• Documents all contact attempts and escalates urgent or emergent contacts to the Supervisor.
• Utilizes multiple software programs and Internet search engines concurrently along with critical, creative thinking to locate imminently suicidal Veterans.
• Multitasks in high risk, high stress situations is necessary to expedite Veteran rescues.
• Locates Veterans using various internet resources as well as VA databases.
• Receives inbound call center administrative calls and/or calls from SPCs and responds to any questions, escalating emergent situations to Supervisor.
• Relays information from local law enforcement and dispatch to VCL leadership to educate and advise leadership on changes / trends with procedure and protocol within the law enforcement community.
• Performs other duties as assigned.

Work Schedule: Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. Tour will be determined after final selections and will be based on seniority. Tour is subject to change based on program needs. Selectees will be expected to work all shifts.
Compressed/Flexible Work Schedule: Not available
Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.
Position Description/PD#: Social Services Assistant/PD08160A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not required
Financial Disclosure Report: Not required
This is a bargaining unit position
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/29/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
English Language Proficiency: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.
Social Services Aid and Assistant 0186 Series Individual Occupational Requirement: To qualify for positions within the Social Services Aid and Assistant 0186 Series, you must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. For the 0186 series, examples of specialized experience would typically include, but are not limited to experience as a(n): Group leader in community or residential recreation or training programs; Counselor in a youth summer camp; Instructor in a training program for the development of job skills; Work that demonstrated the ability to be responsible for and to lead and train members of a job crew; Group activities leader in the Armed Services; Unit leader-monitor-proctor for a dormitory group in a boarding school or other residential facility; Aid or assistant to professional or specialist staff in such fields as personnel (private or government), employment guidance in a vocational or academic institution, social service, or manpower development; Aid or assistant to professional or associate staff engaged in work of a social services nature in private, public welfare, government program, or community organizations, or in voluntary activities; Aid or assistant to professional or specialist staff working with individuals who are addicted to or abuse alcohol and/or drugs.
Additional Specialized Experience for Social Services Assistant Position: For this position, you may qualify based on your experience and/or education described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet at least 2 of the 3 following specialized experience requirements: Identifying emergency services available; Linking emergency services to individuals in crisis; Relaying and/or communicating information to emergency services. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have at least one full year of graduate education (18 semester hours is usually the equivalent of one full year) that included courses directly related to the work of this position that demonstrate your ability to perform the duties of the position. OR,
• Combination: Applicants may possess an equivalent combination of specialized experience and graduate education with courses directly related to the work of this position that demonstrates your ability to perform the duties of this position. (e.g., 6 months of specialized experience and 9 semester hours of graduate education).

Eligible and qualified applicants forwarded to the hiring manager will be rated on the following Competencies for this position:

• Communication
• Interpersonal Skills
• Manages and Organizes Information
• Technical Competence

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts. If qualifying based on a degree, or for positions requiring a degree, the transcript must show the date the degree was conferred. If selected, you must provide official transcripts. Transcripts should state degree conferred and have a date. Copies of official transcripts are accepted and are the best way to ensure your education is interpreted correctly in accordance with OPM qualification standards. Unofficial transcripts are accepted if they contain all the required information
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
Order of Referral: This job announcement will remain open until 05/29/2026. Applications received up to 11:59pm EST on the date in which 50 applications is reached will received first consideration (initial cutoff). Applications received after 11:59pm EST on the date in which 50 applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one-day increments at management request.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Comp...