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Remote Technical Jobs in Rochester, NY (NOW HIRING)

Info Advantage Inc

IT Support Technician Level 1

Rochester, NY · Remote

$21.25 - $29/hr

Key Responsibilities Remote Support & Service Desk Provide Tier 1-2 remote technical support for client end users via phone, email, and remote access tools. Troubleshoot and resolve issues related to ...

KEYENCE

Field Application Engineer

Fairport, NY · On-site +1

$54.30K - $81.04K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

HP Hood

Technical Sanitation Specialist

Rochester, NY · Remote

$75K - $93K/yr

Job Summary: The technical sanitation specialist will be responsible for providing technical ... Exact compensation may vary based on skills, experience and location. #LI-GD1 #LI-Remote Exact ...

EnthuZiastic

Growth Hacker - Remote

Geneseo, NY · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Technical Proficiency: * Familiarity with marketing automation tools, A/B testing platforms, web ...

EnthuZiastic

Growth Hacker - Remote

Rochester, NY · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Technical Proficiency: * Familiarity with marketing automation tools, A/B testing platforms, web ...

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All JobsRemote Technical JobsRemote Technical Jobs in Rochester, NY

Remote Technical information

See Rochester, NY salary details

$29.6K

$154.3K

$203.3K

How much do remote technical jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical in Rochester, NY is $154,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,500.00 and $202,300.00 per year, depending on experience, location, and employer.

What Are Remote Technical Jobs?

Remote technical jobs are found in both technical support and IT as well as programming and software development. Common titles include remote computer programmer, software developer, and IT support engineer. As a virtual computer programmer, your responsibilities include writing programs using various computer languages, testing and debugging programs, using code libraries, and expanding and updating an existing program. As a software developer, your duties are to produce efficient and clean code, troubleshoot, upgrade, and debug existing software, and create technical documentation for reporting and reference. As an IT support engineer, you find solutions for hardware and software problems, track computer system problems, help customers to understand any issues they experience, and properly log all cases.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Specialist, and why are they important?

To excel as a Remote Technical Support Specialist, you need a solid understanding of troubleshooting, networking, and technical problem-solving, typically supported by relevant IT certifications or a degree in computer science. Familiarity with remote support tools, ticketing systems, and diagnostic software like TeamViewer, Zendesk, or ServiceNow is commonly required. Strong communication, patience, and customer service orientation are essential soft skills for explaining solutions and building rapport with users remotely. These competencies ensure efficient resolution of technical issues, maintain high customer satisfaction, and support smooth business operations from a distance.

What are some common challenges faced by Remote Technical professionals, and how can they be effectively managed?

Remote Technical professionals often encounter challenges such as maintaining clear communication with team members across different time zones, staying updated with rapidly evolving technologies, and managing work-life boundaries while working from home. To address these, it's important to leverage collaboration tools (like Slack or Zoom), establish regular check-ins with the team, and set a structured daily routine. Additionally, dedicating time for professional development and ensuring a dedicated workspace can help improve productivity and work satisfaction.

What is the difference between Remote Technical vs Remote Software Developer?

AspectRemote TechnicalRemote Software Developer
Required CredentialsTechnical certifications, IT-related degreesComputer science degree, coding certifications
Work EnvironmentRemote, often in IT support or technical rolesRemote, focused on coding and software development
Employer & Industry UsageIT services, tech companies, support teamsSoftware companies, tech startups, app development
Common Search & ComparisonOften compared for technical skills and remote workFocuses on coding skills and software projects

Remote Technical roles typically involve providing technical support, troubleshooting, or IT services remotely, requiring certifications and technical knowledge. Remote Software Developers focus on coding, building applications, and software solutions, often with programming certifications. Both roles are remote and tech-focused but differ in daily tasks and skill sets.

More about Remote Technical jobs
What are the most commonly searched types of Technical jobs in Rochester, NY? The most popular types of Technical jobs in Rochester, NY are:
What are popular job titles related to Remote Technical jobs in Rochester, NY? For Remote Technical jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Technical jobs in Rochester, NY look for? The top searched job categories for Remote Technical jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Technical jobs? Cities near Rochester, NY with the most Remote Technical job openings:
Remote Technical jobs near you
IT Support Technician Level 1

IT Support Technician Level 1

Info Advantage Inc

Rochester, NY • Remote

$45K - $55K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Training & development

IT Support Technician Level 1:
This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment.
Key Responsibilities
Remote Support & Service Desk

  • Provide Tier 12 remote technical support for client end users via phone, email, and remote access tools.
  • Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications.
  • Document incidents, requests, and resolutions accurately within the ticketing system.
  • Escalate complex issues appropriately while maintaining ownership and communication with the client.
  • Adhere to service level agreements (SLAs) and internal support procedures.
Project & Onboarding Support

  • Assist with workstation setup, configuration, and deployment for new and existing clients.
  • Support managed services onboarding activities, including:
    • New user provisioning
    • Device enrollment and configuration
    • Software installation and standardization
    • Documentation of client environments
  • Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects.
  • Perform basic quality checks to ensure systems are configured according to Info Advantage standards.
Client Experience & Internal Collaboration

  • Communicate clearly and professionally with clients of varying technical skill levels.
  • Provide timely updates and set realistic expectations with clients.
  • Contribute to internal documentation and knowledge base articles.
  • Identify recurring issues and suggest process or technical improvements.
Required Qualifications
  • 13 years of experience in a helpdesk, service desk, or MSP environment.
  • Strong working knowledge of:
    • Windows 11
    • Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
    • Basic networking concepts (DNS, DHCP, VPNs)
  • Experience providing remote technical support.
  • Familiarity with ticketing systems and documentation best practices.
  • Strong customer service, communication, and time-management skills.
Preferred Qualifications
  • Experience working for a managed services provider (MSP).
  • Exposure to endpoint management tools (e.g., RMM, MDM, Intune).
  • Experience with workstation imaging or standardized deployments.
  • CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain).
  • Basic understanding of cybersecurity best practices for end users.