Remote Technical Support Manager Jobs in Indiana

Systems & Software, a division of Harris; is seeking a Sr Implementation Consultant who will join the Professional Services team.

The ideal candidate is an enthusiastic, team-oriented professional who provides outstanding customer service, has excellent deductive and analytical abilities, and thrives on delivering project milestones in a fast-paced environment.

Utilizing industry best practices, methodologies, and process controls, the Sr Implementation Consultant will be responsible for working with a project team to deliver enQuesta CIS solutions and associated value-added services to both new and existing customers. This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training, and support.

The Sr Implementation Consultant is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 75%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Salary:

85K - 100K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

• Define and understand client business requirements; interpret and apply the information within the scope of the project.
• Configure the software using workflow and business rules to allow clients to conduct their business processes.
• Work with data conversion specialists to achieve a smooth transition of legacy data.
• Train end users on the software in both remote and classroom-led sessions.
• Be adept on the functionality and capabilities of the software, making enhancement requests to Product Development when appropriate.
• Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Implementation Specialists.
• Provide CIS subject matter expertise and consulting services for one or more project teams assigned to new customer implementations, upgrades, and quotes.
• Participate in discovery sessions with clients to establish current-state and future-state processes and produce documentation as required.
• Assist data conversion resources with data mapping and validation.
• Draft and execute software testing based on best practices and customer requirements.
• Document training materials and effectively train end users.
• Serve as a customer advocate and facilitate communication with other internal departments.
• Provide support during customer testing, production implementation, and beyond.

What we are looking for:

• Bachelor's Degree in Business, Accounting, Information Systems, a related field, or equivalent work experience.
• 5+ years of CIS, Utility Industry, S&S enQuesta, JIRA, Confluence, and Clarizen experience is a plus.
• Experience with electric rate configuration, implementation, and ongoing maintenance in a CIS billing system.
• Experience with MDM systems with emphasis on billable read workflows.
• Excellent customer service and oral/written communication skills.
• Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively.
• Demonstrated ability to listen and interpret requirements, recommend solutions, and drive or participate in business process analysis sessions with customers.
• Detail-oriented and conscientious about meeting expectations.
• Positive, proactive, and action-oriented attitude and approach.
• Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills.
• Familiarity with, or dedication to learning, intermediate SQL commands/statements to aid in problem solving and troubleshooting.
• Familiarity with standard UNIX/SSH and FTP commands for interface file manipulation.
• Familiarity and experience working with AI such as Claude or Copilot.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Systems & Software:

Systems & Software, a subsidiary of Harris Computer and part of Constellation Software, has been serving utilities and municipalities since 1973. Headquartered in Vermont, the company provides the enQuesta CIS platform to manage billing and utility operations for electric, water, gas, wastewater, solid waste, and property taxes. Our solutions enable utilities to manage complex rate structures, streamline operations, and enhance customer service, all without the need for custom code or disconnected systems. With cloud-based deployment, SOC 2 Type II certification, and interoperability with meter data systems, GIS, and financial tools, Systems & Software delivers stability, security, and flexibility that utilities can trust. Our commitment to ongoing investment ensures continuous innovation and a strong partnership with our customers across North America.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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