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Remote Technical Support Manager Jobs in Indiana

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Remote Technical Support Manager information

See Indiana salary details

$28.1K

$81.8K

$140.4K

How much do remote technical support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote technical support manager in Indiana is $81,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Indiana?

For Remote Technical Support Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Indiana look for?

The top searched job categories for Remote Technical Support Manager jobs in Indiana are:

What cities in Indiana are hiring for Remote Technical Support Manager jobs?

Cities in Indiana with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you

Software Support Specialist - Affordable Housing

Hayes Gibson Property Services

Bloomington, IN • On-site, Remote

$65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

The Software Support Specialist is responsible for the administration, configuration, and support of the Yardi property management software across all properties managed by HGPS. The Specialist ensures optimal utilization of Yardi to achieve financial performance targets, operational efficiency, and regulatory compliance. #ZR
Requirements
Join Our Team as a Full-Time Software Support Specialist!
Are you a tech-savvy problem solver with a passion for optimizing systems and supporting others? We're looking for a proactive and detail-oriented Software Support Specialist to join our team full-time and play a vital role in the smooth operation of our property management systems.
What You'll Do:
• Support & Troubleshoot: Provide top-notch technical support to users across our portfolio using the Yardi Voyager platform.
• Train & Empower: Train on-site and administrative staff on Yardi functionality and best practices.
• Configure & Maintain: Set up and manage Yardi modules (Financials, CRM, Residential, etc.) to meet operational needs.
• Report & Analyze: Generate custom reports and dashboards to support decision-making and improve efficiency.
• Collaborate & Integrate: Work with IT, Accounting, and Property Management teams to integrate Yardi with other systems.
• Secure & Comply: Ensure data accuracy, maintain user access, and help uphold regulatory compliance.
What We're Looking For:
• Yardi Expertise: 2+ years of experience with Yardi Voyager 7s and Rent Café is required.
• Technical Know-How: Strong troubleshooting, system configuration, and data analysis skills.
• Customer-Focused: Exceptional support and training skills with a collaborative spirit.
• Organized & Adaptable: Able to manage multiple tasks in a fast-paced environment with minimal direction.
• Bonus Points: A bachelor's degree in IT or related field and a basic understanding of accounting principles.
Work Hours & Benefits:
• Hours: Monday to Friday, 8 AM - 5 PM (with occasional travel to support site teams).
• Benefits: Comprehensive health, dental, and vision insurance; 401k plan; paid time off (PTO) based on longevity; holidays off.
• Compensation: Up to $65,000, BOE.
Why Join Us?
• Essential Role: Be a cornerstone in the success of our property operations and help drive performance.
• Supportive Team: Collaborate with passionate professionals who value innovation and growth.
• Opportunities to Grow: Enjoy professional development and the chance to make a lasting impact.
Do you have a limitation that may require assistance in completing application paperwork?
If your answer is yes, please contact us so we can support you through the process:
Email: hr@hayesgibson.com
Phone: 317-960-5559
At Hayes Gibson, we are committed to providing an accessible and inclusive application experience for all candidates.
If you're ready to bring your Yardi skills to a team that values efficiency, support, and smart solutions-we want to hear from you!
Apply Today and Help Us Power Smarter Property Management!

Apply