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Remote Technical Support Manager Jobs in Lafayette, IN

Inotiv

IT Support Services Technician I

West Lafayette, IN · On-site +1

$25 - $27/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The IT Support Services Technician I plays a crucial role in providing technical support and ... Incident Management: * Log and prioritize incidents reported by users, ensuring timely resolution ...

Quest Global

Technical Documentation Analyst- Remote

Lafayette, IN · On-site +1

$25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Establish and manage content serve accounts for suppliers * Support and coordinate supplier and RO ... Work Requirements: This position is classified as Remote within the United States. Travel ...

InsuraTec

Sales Representative (Remote)

Lafayette, IN · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Frankfort, IN · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Lafayette, IN

Remote Technical Support Manager information

See Lafayette, IN salary details

$28.4K

$82.7K

$141.9K

How much do remote technical support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote technical support manager in Lafayette, IN is $82,660.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $100,100.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What job categories do people searching Remote Technical Support Manager jobs in Lafayette, IN look for?

The top searched job categories for Remote Technical Support Manager jobs in Lafayette, IN are:

What cities near Lafayette, IN are hiring for Remote Technical Support Manager jobs?

Cities near Lafayette, IN with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you

IT Support Services Technician I

Inotiv

West Lafayette, IN • On-site, Remote

$25 - $27/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 27 days ago

Inotiv rating

8.2

Company rating: 8.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

30th of 73 rated research

Job description

The IT Support Services Technician I plays a crucial role in providing technical support and assistance to end-users within the organization. This position involves responding to user inquiries, diagnosing, and resolving technical issues, and ensuring the smooth operation of computer systems, software, and hardware. The IT Service Desk Analyst is responsible for maintaining a high level of customer satisfaction by delivering prompt and effective solutions to IT-related problems.
Position Requirements
Education and experience
  • A bachelor's degree in computer science, information technology, or a related field is preferred.
  • IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus

Skills and abilities
  • Proven experience in a similar IT Service Desk or technical support role.
  • Strong knowledge of Windows operating systems.
  • Familiarity with common software applications, office productivity tools, and collaboration platforms.
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot and resolve technical issues independently.

TOOLS, EQUIPMENT, & OTHER RESOURCES USED
  • PC with Windows based operating system and programs (Excel, Word, PowerPoint, etc.), and other various software applications supported by a Windows™ platform.
  • Various computers, servers, network hubs and associated hardware

Responsibilities and Duties
User Support:
  • Provide first-line support to end-users via phone, email, or in-person, addressing issues related to hardware, software, network connectivity, and other IT-related concerns.
  • Clearly and accurately document all support interactions, including the nature of the problem, troubleshooting steps taken, and resolutions applied.

Technical Troubleshooting:
  • Diagnose and resolve technical issues with desktops, laptops, printers, and other end-user devices.
  • Troubleshoot software applications, operating systems, and peripheral equipment to identify and implement effective solutions.

Incident Management:
  • Log and prioritize incidents reported by users, ensuring timely resolution within established service level agreements (SLAs).
  • Escalate complex issues to higher-level support teams when necessary and follow up on escalated issues to ensure resolution.

User Training and Guidance:
  • Assist users in understanding and utilizing various software applications and IT services.
  • Provide guidance on best practices for computer use, security awareness, and data protection.

System Monitoring and Maintenance:
  • Monitor IT systems for potential issues and proactively address them to prevent service disruptions.

Documentation:
  • Maintain accurate and up-to-date documentation of IT systems, procedures, and troubleshooting steps.
  • Contribute to the knowledge base to facilitate efficient problem resolution and enhance the overall effectiveness of the IT Service Desk.

Collaboration:
  • Work collaboratively with other IT teams to resolve complex issues and contribute to continuous improvement initiatives.
  • Participate in team meetings and training sessions to stay informed about new technologies and best practices.

Customer Service:
  • Provide excellent customer service, demonstrating patience, empathy, and effective communication in all interactions with end-users.
  • Act as a positive representative of the IT department, fostering a culture of customer satisfaction and technical excellence.

Specific:
  • Provide customer service-oriented end-user technical support to computer users in all Inotiv locations.
  • Provide general technical expertise and individualized training in the use of personal computers to Inotiv staff.
  • Build and maintain inventories of hardware and software with direction from management.
  • Occasional travel to other Inotiv locations may be required.
  • Subject to 24-hour recall to perform emergency response duties. May include weekends and nights to support actual emergency operations.
  • Maintain confidential information.
  • Support and participate in other company initiatives as directed by management.
  • Perform other duties as assigned.

Performance requirements
General
  • Ability to read, write, speak, and understand English

Physical Activity
  • This position requires frequent walking, standing for extending periods of time, sitting for extended periods of time, talking for extended periods of time, carrying items (maximum of 25 pounds), reaching while standing and general repetitive motions

Working Conditions
  • Clean, pleasant, comfortable office and/or laboratory setting
  • Office and/or laboratory] environments include varying temperatures and dust
  • The noise level is usually moderate

The anticipated hiring salary range is $25.00 -$27.00/hr. Salary will be commensurate with experience and responsibilities.
*This position could be offered at different levels for candidates who qualify with a combination of advanced levels of education and/or years of experience. The salary range will adjust along with the level of the role to match the person's relevant experience and/or education level.
Inotiv is a growing contemporary drug discovery and development company where we "Play to Win" in an industry rich with opportunity. Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world. There's an opportunity for everyone at all phases of a career, each individual's unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people's lives, we have the career opportunities to make it happen. Join us in embracing research and science to impact the health and well-being of people all over the world.
Salary will be commensurate with experience and responsibilities. Benefits include health and dental coverage, short- and long-term disability, paid time off, paid parental leave, 401K, and more!
Inotiv is an Equal Opportunity Employer. It is our policy to provide a fair and equal employment opportunity to all persons, regardless of age, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, disability, national origin, veteran status, or any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.

What Inotiv employees say

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About Inotiv

Sourced by ZipRecruiter

Industry

Scientific research and development services

Company size

201 - 500 Employees

Headquarters location

West Lafayette, IN, US

Year founded

1974

Social media

Twitter

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