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Remote Technical Support Manager Jobs in Indiana

Inotiv

IT Support Services Technician I

West Lafayette, IN · On-site +1

$25 - $27/hr

The IT Support Services Technician I plays a crucial role in providing technical support and ... Incident Management: * Log and prioritize incidents reported by users, ensuring timely resolution ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Provide hands-on technical support for in-office and remote employees, including onboarding and ... Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.

BSI Prof Serv EHS West

To deliver technical documentation assessments in support of the CE marking schemes. To provide ... LI-REMOTE #LI-SC2 About Us BSI is a business improvement and standards company and for over a ...

BSI Group

To deliver technical documentation assessments in support of the CE marking schemes. To provide ... LI-REMOTE #LI-SC2 About Us BSI is a business improvement and standards company and for over a ...

BSI Prof Serv EHS West

Responsible for supporting AI Technical and AI Notified Body teams in New Starter onboarding ... This is a remote position that can be based in the UK or within the EMEA region. As compensation ...

BSI Group

Responsible for supporting AI Technical and AI Notified Body teams in New Starter onboarding ... This is a remote position that can be based in the UK or within the EMEA region. As compensation ...

LyondellBasell

Jr. Account Manager

Walkerton, IN · Remote

$36K - $49K/yr

This is a remote role and candidates can be located anywhere in the US. There will be travel US ... and technical support to drive value * Maximize internal tools to log opportunities, quotes, and ...

Alteryx

$151K - $175K/yr

What you'll do As the Technical Product Marketing Manager, you will: * Own demo strategy for ... A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Indiana

Remote Technical Support Manager information

See Indiana salary details

$28.1K

$81.8K

$140.4K

How much do remote technical support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote technical support manager in Indiana is $81,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Indiana?

For Remote Technical Support Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Indiana look for?

The top searched job categories for Remote Technical Support Manager jobs in Indiana are:

What cities in Indiana are hiring for Remote Technical Support Manager jobs?

Cities in Indiana with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you

Support Coordinator

Schneider Geospatial

Indianapolis, IN • On-site, Remote

Full-time

Posted 21 days ago

Job description

About Schneider Geospatial 
Schneider Geospatial is a leading PE-backed GovTech SaaS company modernizing how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states, reaching more than 32 million citizens annually. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused. 
 

Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named to the GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving state and local government.


The Schneider Geospatial Support Coordinator serves as a front-line team member providing excellent remote customer service for clients and end users of our SaaS and desktop software products. This role will triage incoming support requests and facilitate communication to ensure customers are receiving an optimal service experience from initial contact to resolution of their support case. 

What you can expect in the role
  • Direct engagement with client organizations and their users related to any technical support cases they have opened with our team.
  • Be on the frontlines of modernizing government organizations with advanced software technologies.
  • Ability to work collaboratively and communicate effectively with team members.
  • Manage customer interactions by telephone, both in response to customer inquiries and through proactive outreach.
Responsibilities
  • Respond to client calls and emails in a timely manner. 
  • Triage, prioritize, and assign customer support cases to qualified Support Specialists.
  • Support case tracking, documentation, and status reporting to clients.
  • Proactively follow-up with customers on support cases waiting on customer responses.
  • Monitor open support cases and assist Support personnel with communication and coordination to resolve cases in a timely manner.
  • Provide direct product end-user support and resolution.
  • Ability to verbally communicate clearly with client over the phone in the English language. 
  • Good written communication and grammar skills (in the English language) are highly important. 
  • Establish active listening, empathy, professionalism, clear verbal communication, appropriate questioning techniques, accurate documentation, and timely follow-up to ensure customer confidence and issue resolution.
Qualifications
  • BA/BS or Certificate in GIS, Geography, MIS, Communications, Business Administration, or a related field; or a relevant combination of education and experience.
  • GIS software experience is preferred.
  • SQL experience is preferred.
  • Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
  • Experience with local government (county and municipal) operations, especially pertaining to permitting, infrastructure and asset management, land records, or fleet management services, is a strong plus.
  • Experience with Schneider Geospatial's software products is a strong plus.

Successful Support Coordinators will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including business development, project management, consulting, software testing/QA, and product management. 


Equal Opportunity 
Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and believe that diversity strengthens our team, fuels innovation, and drives success. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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