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Remote Product Support Manager Jobs in Indiana (NOW HIRING)

ITW Avery Weigh-Tronix

Dillon Product Manager

IN · Remote

$80K - $121K/yr

The Dillon Product Manager is responsible for providing support and driving development of the ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

CSAA

Job Title P&C Product Manager III, Product Innovation - Remote Requisition Number R7716 P&C Product ... Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees ...

Rethink

Product Manager, RethinkBH

Indianapolis, IN · Remote

Through RethinkBH, RethinkCare, and RethinkEd, we support a wide range of users, including ... Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL ...

ABB

Product Manager

Evansville, IN · On-site +1

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... may be remote with business travel if residing in the United States and in US Eastern Time Zone.

ABB

Global Product Manager - Transformers

Evansville, IN · On-site +1

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... If remote, candidates should be located near a major metro area. This role is contributing to the ...

Sevita

Direct Support _ Remote Supports Monitor

Colburn, IN · On-site

$14.50 - $17.50/hr

Remote Support: Provides indirect supervision, support or assistance in accordance with individual ... case managers; greets family members and other visitors; implements Sevita Customer Service ...

Harris

Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

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Remote Product Support Manager information

What are the key skills and qualifications needed to thrive as a Remote Product Support Manager, and why are they important?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a Remote Product Support Manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a Remote Product Support Manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
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What cities in Indiana are hiring for Remote Product Support Manager jobs? Cities in Indiana with the most Remote Product Support Manager job openings:
Remote Product Support Manager jobs near you

Senior Production Support Analyst

CMP.jobs

Indianapolis, IN • Remote

Contractor

Posted 15 hours ago

Job description

Job Summary As a Senior Production Support Analyst, you will be responsible for supporting an internally developed annuity administration system/platform and will have the responsibility to monitor the system processing aligned with service level agreements. Working together with technical staff this will require a daily review and follow-up activities associated with nightly production processing. If there are errors in processing or issues with specific accounts, this position will be responsible for follow through to bring the issue to resolution. You will have the opportunity to work across the organization to engage subject matter expertise necessary to improve processing and resolve issues.

This position reports to Director – Solutions Delivery on the Solutions Delivery Team. Main Accountabilities • Provide guidance and oversight for the staff supporting this position. • Monitor system processing and failures. • Analyze and resolve issues with production applications and policies. • Review and resolve issues with policies, working with Operations. • Propose improvements to system processing and procedures. • Organize and maintain procedural documentation. • Coordinate with Operations and IT to set priorities. • Communicate the status of issues, timelines, and resourcing needs or constraints. • Assist with QA when necessary. • Assist with Production validation. • Availability during core hours 7-5 during the work week, with flexibility. Qualifications • Minimum of 3-5 years of annuity experience preferably within IT or Operations • Familiar with Insurance and Annuity Industry applications e.g. DTCC, NIPR • Solid Problem Solving and Analytical skills • Self-starter with the ability to drive assignments. • Ability to influence and build relationships across the organization. • Ability to manage multiple assignments. • Strong communication skills • Solid analytical, problem solving and strategic thinking skills to understand technical and business processes and issues and anticipate the impact and opportunities across various projects. Technical Skills: Experience working with Microservices technology, Kubernetes, GraphQL, Python, PostgreSQL, Microsoft Suite, Smart payables, and JIRA. Employment Type: Contract to Hire Location: Remote Reports To: Production Support Manager

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