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Remote Product Support Manager Jobs in Indiana (NOW HIRING)

Gentex

Product Support Rep I

Indianapolis, IN · On-site +1

$14.50/hr

This position is open to remote work. Candidates must have a current and continuing right to work ... Complete ad hoc projects as directed by the manager. * Other duties as assigned. HOW YOU'LL DO IT

CSAA

Job Title P&C Product Manager III, Product Innovation - Remote Requisition Number R7716 P&C Product ... Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees ...

ITW Avery Weigh-Tronix

Dillon Product Manager

IN · Remote

$80K - $121K/yr

The Dillon Product Manager is responsible for providing support and driving development of the ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

Cayenta

In this role, you will manage and resolve support tickets related to our Human Resource Management ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Rethink

Product Manager, RethinkBH

Indianapolis, IN · On-site +1

Through RethinkBH, RethinkCare, and RethinkEd, we support a wide range of users, including ... Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL ...

HR Collaboration Group

Product Manager

Elkhart, IN · On-site +1

Product Manager This company is located in Elkhart, IN. (Remote work flexibility) Want to work in a ... Like working in teams to accomplish projects and support customers? Then, we have the place for you!

ABB

Product Manager

Evansville, IN · On-site +1

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... may be remote with business travel if residing in the United States and in US Eastern Time Zone.

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Remote Product Support Manager information

What are the key skills and qualifications needed to thrive as a Remote Product Support Manager, and why are they important?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a Remote Product Support Manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a Remote Product Support Manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
What are popular job titles related to Remote Product Support Manager jobs in Indiana? For Remote Product Support Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Product Support Manager jobs in Indiana look for? The top searched job categories for Remote Product Support Manager jobs in Indiana are:
What cities in Indiana are hiring for Remote Product Support Manager jobs? Cities in Indiana with the most Remote Product Support Manager job openings:
Remote Product Support Manager jobs near you
Product Support Rep I

Product Support Rep I

Gentex

Indianapolis, IN • On-site, Remote

$14.50/hr

Full-time

Posted 7 days ago

Gentex rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

53rd of 142 rated electronics manufacturers

Job description

At Premium Audio Company, you'll work at the intersection of iconic audio brands (Klipsch, Onkyo, and Integra) and cutting-edge technology, helping shape how people connect with music in their homes and beyond. Join a team that values innovation, creativity, and quality.


POSITION OVERVIEW

The Product Support Representative I is a key member of the Customer Service Team. This role serves as a frontline liaison to customers, resolving product inquiries, troubleshooting issues, and ensuring satisfaction.

This position is open to remote work. Candidates must have a current and continuing right to work in the United States without sponsorship.

WHAT YOU'LL DO

  • Respond to phone calls, chats, and support tickets pertaining to questions about company products, including product recommendations and set-up for consumers, dealers and installers.

  • Diagnose possible problems with products and offer solutions.

  • Troubleshoot passive, active, and wireless systems.

  • Identify complex or unresolved issues and escalate them to appropriate team members.

  • Educate and guide others on product functionality, best practices, and new features.

  • Provide warranty assistance as needed.

  • Complete ad hoc projects as directed by the manager.

  • Other duties as assigned.

HOW YOU'LL DO IT

  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Building Collaborative relationships - Developing, maintaining, and strengthening partnerships with others inside or outside the organization.

  • Individual Efficiency - Effectively managing time and resources so that individual work is completed efficiently.

  • Problem Solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.

  • Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.

  • Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.

WHAT YOU BRING

  • Minimum of a High School Diploma or GED equivalent.

  • 0-1 year of relevant work experience.

  • Basic knowledge of MS Office.

  • Ability to sit for an extended period-of-time.

WHAT WILL HELP

  • Technical knowledge of audio, home theater, or speakers.

COMPENSATION & BENEFITS

  • Gentex offers a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. We also offer a range of benefits and programs to meet our employee needs, based on eligibility.Additional details about total compensation and benefits will be provided during the hiring process.

  • This role offers a base pay of $14.50 per hour.


Premium Audio Company is an equal opportunity employer

Premium Audio Company extends equal employment opportunities to qualified applicants and employees regardless of an individual's race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.


Assistance

Premium Audio Company is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at recruiting@gentex.com. Premium Audio Company will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.


Understand your right to work

At Premium Audio Company, we use E-verify to confirm you're authorized to work in the U.S.

E-Verify - English & Spanish

Right to Work - English

Right to Work - Spanish

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