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Remote Product Support Manager Jobs in Indiana (NOW HIRING)

HR Collaboration Group

Product Manager

Mishawaka, IN · On-site +1

Product Manager This company is located in Elkhart, IN. (Remote work flexibility) Want to work in a ... Like working in teams to accomplish projects and support customers? Then, we have the place for you!

Harris

$211K - $221K/yr

You will report to the VP of R&D and lead a team of five spanning Product Managers, Product Owners ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

Harris

$211K - $221K/yr

You will report to the VP of R&D and lead a team of five spanning Product Managers, Product Owners ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

Cayenta

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

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Remote Product Support Manager information

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.

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The top searched job categories for Remote Product Support Manager jobs in Indiana are:

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Cities in Indiana with the most Remote Product Support Manager job openings:

Remote Product Support Manager jobs near you

Senior Product Support Specialist

Accelint

Bloomington, IN • On-site, Remote

$90K - $114K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Lyntris is a defense technology company that connects sensing to action across the connected battlespace. Lyntris brings together the talents of Accelint and Vitesse teams under one mission, with each contributing deep expertise within their domain. Combining differentiated hardware, software and mission expertise, Lyntris helps customers sense threats, make sense of complex conditions and act with greater speed, precision and confidence in contested environments.
Lyntris supports U.S. and allied defense organizations across every branch - including Navy, Army, Air Force, Space Force and allied partners - spanning strategic, operational and tactical missions and every domain: Space, Air, Land, Sea and Cyber. With more than 200 active defense programs, Lyntris works at every level of the mission, from national command authority to the tactical edge.
Solutions are designed by operators who understand the mission, engineered for the conditions that degrade or defeat standard systems, and built on an open, modular architecture that integrates into existing programs without requiring them to start over. Lyntris moves faster than the traditional defense cycle - with integrated design, build and test capabilities in-house - and delivers systems that sustain and endure long after initial fielding.
Job Description
  • Sr. Product Support Specialist
  • Full Time
  • Hybrid

The Senior Product Support Specialist specializing in Configuration Management organizes schedules and manages flow of work within or between organizational units or businesses. Reviews master schedule and work orders, establishes priorities, and adjusts schedule according to projects. This position requires collaboration with internal and external stakeholders to support the implementation and operation of enterprise PLM systems for U.S. Department of Defense customers. The ideal candidate has 5+ years of experience working in a similar capacity on any large enterprise system implementation/integration project specific to Configuration Management with general knowledge of the 12 elements of Product Support.
Duties & Responsibilities
  • Develop Configuration Management Plans and Implementation Strategry.
  • Establish baseline control processes and define release readiness criteria.
  • Lead Configuration Management activities ensuring configuration baselines and documentation remain current and accurate.
  • Coordinate configuration change implementation among engineering, logistics, supply, and program management stakeholders.
  • Maintain configuration status accounting and ensured approved changes are reflected in technical and logistics data.
  • Performs other duties as assigned.

Required Qualifications
  • Currently hold an active U.S. security clearance (or able to obtain one).
  • Bachelor's degree in Business Administration or a related field preferred.
  • Minimum 5 years of experience in Configuration Management.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and documentation tools such as Confluence or SharePoint. Proficiency in Windchill or Teamcenter is desired.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences.

Preferred Qualifications (Not Required)
  • Experience in Aerospace and Defense industries or other highly regulated environments.
  • Familiarity with Product Support elements.
  • Knowledge of DoD software development policies, requirements and artifacts like Contract Data Requirements List (CDRL), Software Design Description (SDD), Interface Design Description (IDD), Software Development Plan (SDP), Interface Control Document (ICD), etc.
  • Understanding of data migration and system integration concepts.
  • Familiarity with Configuration Status Accounting and/or Provisioning processes in the US DoD or equivalent military industrial supplier or platform owner.
  • Experience with at least one PLM application like Windchill, Teamcenter, Arena, Oracle PLM, Enovia, etc.

Clearance Requirements
Some positions will require access to U.S. National Security information. Positions that require this access will be required to receive and maintain a U.S. government personnel security clearance (PCL). In order to qualify for this position, the candidate must be a US Citizen and either currently possess this National Security eligibility or be able to complete the investigation application process with a favorable determination and maintain that eligibility throughout their employment.
Pay Scales & Benefits
The listed pay scale reflects the broad, minimum to maximum, pay scale for this position for the location for which it has been posted and is not a guarantee of compensation or salary. Other compensation considerations may include, but are not limited to, job responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other applicable factors.
Benefits include...
Paid Time Off
Paid Company Holidays
Medical, Dental & Vision Insurance
Optional HSA and FSA
Base and Voluntary Life Insurance
Short Term & Long-Term Disability Insurance
401k Matching
Employee Assistance Program
The pay range for this role is:
90,666 - 114,504 USD per year (Remote (United States))

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