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Remote Product Support Manager Jobs in Indiana (NOW HIRING)

ITW Avery Weigh-Tronix

Dillon Product Manager

IN · Remote

$80.80K - $121.20K/yr

The Dillon Product Manager is responsible for providing support and driving development of the ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

ABB

Product Manager

Evansville, IN · On-site +1

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... may be remote with business travel if residing in the United States and in US Eastern Time Zone.

CSAA

... Product Management. Strategic Innovation and Growth * Supports the execution of our product ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

Sevita

Direct Support _ Remote Supports Monitor

Colburn, IN · Remote

$14.50 - $17.50/hr

Remote Support: Provides indirect supervision, support or assistance in accordance with individual ... case managers; greets family members and other visitors; implements Sevita Customer Service ...

tmn

Direct Support _ Remote Supports Monitor

Lafayette, IN · Remote

$14.50 - $17.50/hr

Remote Support: Provides indirect supervision, support or assistance in accordance with individual ... case managers; greets family members and other visitors; implements Sevita Customer Service ...

tmn

Direct Support _ Remote Supports Monitor

Lafayette, IN · Remote

$14.50 - $17.50/hr

Remote Support: Provides indirect supervision, support or assistance in accordance with individual ... case managers; greets family members and other visitors; implements Sevita Customer Service ...

Sevita

Direct Support _ Remote Supports Monitor

Lafayette, IN · On-site +1

$14.50 - $17.50/hr

Remote Support: Provides indirect supervision, support or assistance in accordance with individual ... case managers; greets family members and other visitors; implements Sevita Customer Service ...

Matic

Lead Product Manager

Indianapolis, IN · On-site +1

Lead Product Manager, CRM We're looking for a strategic and execution-focused Lead Product Manager ... Ability to lead a Scrum team with remote engineering, product, and design members. * Excellent ...

CSAA

Job Title Sr. Manager, AI Lead - Semantic Layer - Remote Requisition Number R7755 Sr. Manager, AI ... Partner closely with business customers to ensure data products support critical decisions ...

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Remote Product Support Manager information

What are the key skills and qualifications needed to thrive as a Remote Product Support Manager, and why are they important?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a Remote Product Support Manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.

What does a Remote Product Support Manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.
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Remote Product Support Manager jobs near you
Technical Product Support Engineer (Remote): AMER

Technical Product Support Engineer (Remote): AMER

Telnyx

Brazil, IN • Remote

Other

Posted 23 days ago

Job description

About the Role

We're looking for a curious, technically-minded problem solver - not someone to just close tickets.

You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, digging into networking problems, debugging integrations, and analysing logs alongside engineering teams. But this role goes further: we're building an AI-first support model, and as you develop product expertise, you'll help shape it - building bots, automating workflows, and turning repetitive tasks into cron jobs. If you've ever spotted a repetitive task and actually built the fix for it, you'll fit right in. A background in software engineering, networking, or a related technical field (however you got there) is ideal - We care about what you can do, not where you learned it.

What You'll Do

  • Troubleshoot: complex customer issues across networking, APIs, and communications products
  • Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
  • Collaborate: with customers, vendors, and engineering teams to resolve cases
  • Automate: contribute to bot-building and workflow automation
  • Document: solutions and improve self-service resources
  • Learn: VoIP protocols, internal systems, and new technologies as the role evolves

Your Toolkit

  • Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal
  • Ticketing and Comms: Zendesk, Slack
  • Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet)
  • Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.)
  • Version Control: GitHub
  • Analytics: Metabase, Graylog, Jira

What We're Looking For

Must-Have

  • Background in Computer Science, IT, networking, or equivalent hands-on experience
  • Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
  • API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
  • Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
  • Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
  • Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one

Nice-to-Have

  • Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
  • Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
  • Experience using n8n, Zapier, Git/GitHub, or similar

You don't need to tick every box -  if you're keen to learn that's the box that matters most ! 

This role operates on Central Time (UTC-6), 9am-6pm Monday to Friday

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