Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Technical Program Manager
Milwaukee, WI ยท Remote
$127K - $164K/yr
Role is remote Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience ... Work you'll do The Technical Program Manager will lead end-to-end program management for large ...
Technical Program Manager
Milwaukee, WI ยท Remote
$127K - $164K/yr
Role is remote Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience ... Work you'll do The Technical Program Manager will lead end-to-end program management for large ...
Troubleshoot technical issues related aerial datasets. * Conduct thorough quality control checks to ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
Troubleshoot technical issues related aerial datasets. * Conduct thorough quality control checks to ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
Senior Remote Sensing Technician
Middleton, WI ยท On-site +1
Troubleshoot technical issues related aerial datasets. * Conduct thorough quality control checks to ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
Senior Remote Sensing Technician
Middleton, WI ยท On-site +1
Troubleshoot technical issues related aerial datasets. * Conduct thorough quality control checks to ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
$150/day
We are seeking a Principal Technical Program Manager to drive our most complex, cross-functional ... Remote
$150/day
We are seeking a Principal Technical Program Manager to drive our most complex, cross-functional ... Remote
... Developers, IT, Project Management Professionals, and more. At NV5 Geospatial, we are a ... Effective technical writing and communication * Proficient and experienced in utilization of cloud ...
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Manager, Technical Implementation
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Manager, Technical Implementation
Stevens Point, WI ยท On-site +1
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Remote Sensing Technician
Sheboygan Falls, WI ยท On-site +1
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Remote Sensing Technician
Sheboygan Falls, WI ยท On-site +1
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FSC Technical Support Engineer
Glendale, WI ยท On-site +1
$85K - $118K/yr
About Us: Johnson Controls, a global leader in thermal management, mission-critical building ... Perform remote and onsite customer technical support as needed. * Participate in and provide ...
FSC Technical Support Engineer
Glendale, WI ยท On-site +1
$85K - $118K/yr
About Us: Johnson Controls, a global leader in thermal management, mission-critical building ... Perform remote and onsite customer technical support as needed. * Participate in and provide ...
The Technical Business Development Manager (BDM) is responsible for supporting the front-end growth ... Role will require extensive travel on the front end, remote work locations are limited to: TX, FL ...
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Technical Business Development Manager
Waukesha, WI ยท On-site +1
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Technical Business Development Manager
Waukesha, WI ยท On-site +1
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Network and Telecom Technical Lead
La Crosse, WI ยท On-site +1
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Network and Telecom Technical Lead
La Crosse, WI ยท On-site +1
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Remote / US The Opportunity Ohalo is hiring Technical Sales Representatives to help build and scale ... You will be responsible for managing our Founders Farm program within the designated territory ...
Quick apply
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Business Development Manager - Remote TX
Franklin, WI ยท On-site +1
Business Development Manager - Remote (Texas Preferred) Location: Remote - Texas Preferred (Houston ... Experience selling engineered or technical products into industrial markets * Established network ...
Business Development Manager - Remote TX
Franklin, WI ยท On-site +1
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Business Development Manager - Remote (Texas Preferred) Location: Remote - Texas Preferred (Houston ... Experience selling engineered or technical products into industrial markets * Established network ...
Business Development Manager - Remote (Texas Preferred) Location: Remote - Texas Preferred (Houston ... Experience selling engineered or technical products into industrial markets * Established network ...
Quick apply
Business Development Manager - Remote (Texas Preferred) Location: Remote - Texas Preferred (Houston ... Experience selling engineered or technical products into industrial markets * Established network ...
Business Development Manager - Remote (Texas Preferred) Location: Remote - Texas Preferred (Houston ... Experience selling engineered or technical products into industrial markets * Established network ...
Business Development Manager - Remote (Texas Preferred) Location: Remote - Texas Preferred (Houston ... Experience selling engineered or technical products into industrial markets * Established network ...
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Sales Manager/Engineer-Remote in WI (Bilingual in Mandarin)
Milwaukee, WI ยท On-site +1
$65K/yr
... or Account Manager to join our team for a full-time, remote role in the Lakeside Region. This ... Provide technical support to clients, troubleshoot product issues, and recommend improved materials ...
Sales Manager/Engineer-Remote in WI (Bilingual in Mandarin)
Milwaukee, WI ยท On-site +1
$65K/yr
... or Account Manager to join our team for a full-time, remote role in the Lakeside Region. This ... Provide technical support to clients, troubleshoot product issues, and recommend improved materials ...
Remote Technical Manager information
See Wisconsin salary details
$51.5K - $64.6K
1% of jobs
$64.6K - $77.6K
2% of jobs
$77.6K - $90.7K
2% of jobs
$90.7K - $103.8K
1% of jobs
$103.8K - $116.9K
9% of jobs
$122K is the 25th percentile. Wages below this are outliers.
$116.9K - $129.9K
26% of jobs
$129.9K - $143K
3% of jobs
$143K - $156.1K
1% of jobs
The median wage is $164.3K / yr.
$156.1K - $169.2K
9% of jobs
$169.2K - $182.2K
11% of jobs
$186.3K is the 75th percentile. Wages above this are outliers.
$182.2K - $195.3K
36% of jobs
$51.5K
$153.7K
$195.3K
How much do remote technical manager jobs pay per year?
How do Remote Technical Managers effectively lead distributed teams and ensure project alignment?
What is a Remote Technical Manager?
What are the key skills and qualifications needed to thrive as a Remote Technical Manager, and why are they important?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 25 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
202nd of 206 rated it services
Job description
Job Responsibilities:
- Inbound Telephone Supportย โ perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support โ perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement โ continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to โ Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988