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Remote Technical Assistant information

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$19K

$44.3K

$76.5K

How much do remote technical assistant jobs pay per year?

As of Sep 10, 2026, the average yearly pay for remote technical assistant in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What is a remote technical assistant?

A Remote Technical Assistant is a professional who provides technical support and assistance to clients, teams, or organizations from a remote location. Their responsibilities often include troubleshooting software or hardware issues, guiding users through technical processes, managing support tickets, and sometimes assisting with system installations or updates. They use communication tools such as email, chat, or video calls to interact with clients and resolve issues efficiently. This role allows businesses to access technical help without needing an on-site technician, offering flexibility and wider coverage.

How does a remote technical assistant typically collaborate with other team members given the virtual nature of the role?

As a Remote Technical Assistant, collaboration is primarily accomplished through digital communication tools such as email, chat platforms, and video conferencing. You’ll often work closely with IT support teams, project managers, and sometimes directly with end-users to resolve technical issues or implement solutions. Clear communication and proactive status updates are vital to ensure everyone stays aligned while working remotely. Many organizations also use shared documentation platforms to enable smooth information flow and track progress on tasks.

What are the key skills and qualifications needed to thrive as a remote technical assistant, and why are they important?

To thrive as a Remote Technical Assistant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and a relevant degree or experience in IT support. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms such as Slack or Microsoft Teams is typically required. Excellent problem-solving skills, attention to detail, and effective written communication make someone stand out in this remote role. These skills and qualities are crucial for efficiently resolving technical issues and maintaining seamless support across distributed teams.

What is the difference between Remote Technical Assistant vs Remote IT Support Specialist?

AspectRemote Technical AssistantRemote IT Support Specialist
Required CredentialsBasic technical certifications, relevant experienceIT certifications like CompTIA, Cisco, or Microsoft
Work EnvironmentRemote, client or company systemsRemote, troubleshooting and maintaining IT infrastructure
Employer & Industry UsageTech companies, startups, support agenciesCorporate IT departments, managed service providers
Common Search & ComparisonYesYes

The main difference is that Remote Technical Assistants typically handle basic technical support and customer inquiries, while Remote IT Support Specialists focus on maintaining and troubleshooting complex IT systems. Both roles are remote and require technical knowledge, but IT Support Specialists usually need more advanced certifications and experience.

What cities are hiring for Remote Technical Assistant jobs?

Cities with the most Remote Technical Assistant job openings:

What are the most commonly searched types of Remote Technical jobs?

The most popular types of Remote Technical jobs are:

What states have the most Remote Technical Assistant jobs?

States with the most job openings for Remote Technical Assistant jobs include:

What are popular job titles related to Remote Technical Assistant jobs?

For Remote Technical Assistant jobs, the most frequently searched job titles are:

Infographic showing various Remote Technical Assistant job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,267 per year, or $21.3 per hour.

Technical Assistant II (UMATC)

Amherst, MA • On-site, Remote

University of Massachusetts Amherst
Colleges, Universities, and Professional Schools • 10K+ employees

$36K - $43K/yr

Full-time

Re-posted 10 days ago


Key responsibilities

  • Conduct data analysis using transportation safety datasets to support research objectives and reporting needs.

  • Clean, validate, and prepare datasets for analysis, including quality checks, documentation, and reproducible workflows.

  • Develop tables, figures, maps, and summaries to support technical reports, presentations, and stakeholder materials.


University Of Massachusetts Amherst rating

8.4

Company rating: 8.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz


Job description

Technical Assistant II (UMATC)
Job no: 509166
Work type: Staff
Location: Amherst
Categories: Hybrid, Remote, Transportation, Riccio College of Engineering, Full Time, USA/MTA
Title: Technical Assistant II (UMATC)
Executive Area: Academic Affairs
College/School/MBU: Engineering
Department: UMass Trans Ctr
Work Location: Amherst
Schedule: Full Time
Work Arrangement: Hybrid or Remote
Job Summary
The technical assistant will provide assistance and support for highway safety research projects through data analysis, technical execution, and development of project deliverables. This is a 4 month appointment; continuation is contingent on funding.
Essential Functions
Conduct data analysis using transportation safety datasets (e.g., crash, roadway, enforcement, citation data) to support research objectives and reporting needs.
Clean, validate, and prepare datasets for analysis, including quality checks, documentation, and reproducible workflows.
Develop tables, figures, maps, and summaries to support technical reports, presentations, and stakeholder materials.
Draft and contribute to technical reports, white papers, and research briefs, translating analytical results into clear, structured findings.
Support literature reviews and technical scans; summarize findings to inform project tasks and recommendations.
Apply established statistical methods and analytical approaches under the direction of senior research staff.
Assist in the development and application of exposure-based metrics and performance measures for safety analysis.
Utilize SQL and other analytical tools (e.g., R, Python, GIS) to query, manage, and analyze large datasets.
Support GIS-based analysis, including mapping, spatial joins, and visualization of safety data.
Maintain organized documentation of data sources, methodologies, and analytical processes to ensure reproducibility.
Assist with preparation of presentations and materials for meetings, conferences, and stakeholder briefings.
Other Functions
All other duties as assigned.
Minimum Qualifications
Experience in transportation, traffic engineering, human factors, data science, public health, statistics, regulatory, public policy, enforcement or other related field.
Experience conducting data cleaning, validation, and basic statistical analysis.
Ability to interpret data and communicate findings clearly through written reports and visualizations.
Experience working on deliverable based projects.
Experience with Microsoft Word, Excel, PowerPoint and Publisher.
Ability to be a self-starter and to carry through assignments with a minimum amount of supervision.
Excellent oral and written communication skills as well as organizational and interpersonal skills.
Preferred Qualifications
Experience working with data analysis tools such as SQL, R, Python, Excel, or similar.
Knowledge of specific Program activities.
Ability to coordinate grant funded activities in a university environment.
Working Conditions
Work is primarily performed in an indoor university environment and involves lifting and transporting materials or equipment and general physical activity, including prolonged standing, walking, or assuming low postures.
Work Schedule and Work Arrangement
Monday - Friday within standard working hours.
This is a 4 month appointment; continuation is contingent on funding.
This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the University Staff Association, it is subject to the terms and conditions of the University Staff Association collective bargaining agreement.
This position has the opportunity for a remote work schedule, which is defined by the University as an arrangement where the employee's work location is to work from a site other than the UMass Amherst campus. As this position falls within the University Staff Association, it is subject to the terms and conditions of the University Staff Association collective bargaining agreement.
Salary Information
Pay Grade: USA/MTA Grade 14
Click here to view the Classified Step Scale
Additional Details
This position is subject to final budgetary and administrative approval.
Special Instructions for Applicants
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
Advertised: 02 Jul 2026 Eastern Daylight Time
Applications close: 02 Oct 2026 Eastern Daylight Time
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